Business Tech Support Specialist – Network & Connectivity

Spectrum Business; Austin (TX); On-site; USD 60,000 - 78,000; Full time

Job summary

Spectrum Business is seeking a Business Technical Support agent in Austin to be the primary contact for mid and large business clients, resolving issues across Spectrum’s data, voice, video, and managed services. Work with internal teams to ensure service reliability and timely updates during outages.

You will escalate to appropriate teams, document issues, and maintain client records while delivering focused, high-quality support in a fast-paced environment.

Qualifications

• Bachelor’s or associate degree in a technical field or equivalent education and training.
• 3–4+ years technical support experience in TAC/NOC or similar environments.
• Experience with fiber, Ethernet, UC, Trunking, and WiFi services is preferred.

Responsibilities

• Serve as the main point of contact for mid and large business clients, managing communications and escalations for Spectrum’s data, voice, video and managed services.
• Respond to client issues through phone, trouble tickets, email and portals, meeting quality and productivity benchmarks.
• Document technical issues in Spectrum’s systems and coordinate fixes with internal and external teams.
• Support clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFi.
• Troubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies, plus large corporate hardware and software environments.
• Maintain accurate client records in relevant tools and systems.
• Advocate for client issues, track escalations and provide timely updates during service-impacting events.

Skills

Customer service

Technical support

Network troubleshooting

English proficiency

Problem solving

Documentation

Education

Bachelor's or Associate degree in a technical field

Tools

NOC tools

Ticketing systems

CRM

Job description

Spectrum Business is seeking a Business Technical Support agent in Austin to be the primary contact for mid and large business clients, resolving issues across Spectrum’s data, voice, video, and managed services. Work with internal teams to ensure service reliability and timely updates during outages.

You will escalate to appropriate teams, document issues, and maintain client records while delivering focused, high-quality support in a fast-paced environment.