Business Systems Manager II

City National Bank; Helena (MT); On-site; USD 92,000 - 157,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Career development resources

Time away and well-being benefits

Job summary

City National Bank is seeking a Business Systems Manager II to bridge business needs with the technology team. You will guide requirements, oversee senior analysts, and ensure effective system delivery within a banking software environment.

The role emphasizes analysis, documentation, and end-to-end ownership of system changes, including UAT, training, and post-production support. A strong leadership background in banking tech is essential.

Qualifications

• Bachelor's degree required.
• 6+ years in a Senior Business Analyst role in a banking software delivery organization.
• 1 year leading and/or direct management of other Sr. Business Analysts.
• Subject Matter Expert in all areas of the BA function.
• SCRUM, BPMN, SQL and Agile tools like JIRA/ADO/Confluence familiarity.

Responsibilities

• Identifies business needs through thorough analysis and requirements elicitation.
• Conducts comprehensive analysis and collaborates with the technical team to implement systems.
• Produces high quality deliverables: BRDs, functional specs, user stories, wireframes.
• Performs end-to-end impact analysis across upstream and downstream processes.
• Creates UAT test plans and traceability matrices; helps resolve defects.
• Trains end users and prepares end user documentation.
• Ensures seamless integration of new systems into the existing framework.

Skills

Senior Business Analyst experience

Leadership of analysts

Banking software delivery

Education

Bachelor's Degree

Tools

JIRA

Confluence

ADO

SQL

BPMN

SCRUM

Job description

BUSINESS SYSTEMS MANAGER II

WHAT IS THE OPPORTUNITY?

The Business Systems Manager is the liaison between business users and the technology team by ensuring that the needs of the business are accurately communicated and understood by the technical team.

WHAT WILL YOU DO?

• Identifies business needs through thorough analysis and requirements elicitation.
• Conducts comprehensive analysis, collaboration with the technical team to implement systems.
• Produces high quality deliverables that includes detailed business requirements, funtional specifications, user stories, wireframes that provide clear guidance on how the system should function and meet user needs.
• Performs end-to-end impact analysis across upstream and downstream business, data, and system processes.
• Creates UAT test plan, test traceability matrix, and helps solve defects.
• Train end users and provide end user documentation.
• Ensures that the new systems are seamlessly integrated into the existing operational framework, thereby minimizing disruptions and maximizing the potential for success.
• Support the implementation team and assist with post production issues.
• Supervise and coach junior level business analysts in the fundamentals of the role.
• Assigns work assignments, reviews key deliverables, and ensures high quality deliverables are produced.
• Participates in roadmap planning and works with Product Manager to allocate resources.
• Provides performance evaluation inputs.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications

• Bachelor's Degree
• 6yrs+ functioning in a Senior Business Analyst role in a banking software delivery organization
• 1yr leading and/or direct management of other Sr. Business Analysts

Additional Qualifications

• Demonstrates Subject Matter Expertise in all areas of the BA function.
• PMI or Six Sigma Certifications preferred
• University accredited Business Analyst professional programs
• SCRUM software development methodology
• BPMN Process Workflow standards
• SQL Query capabilities to extract and analyze databases
• Agile tools (JIRA, ADO, Confluence)
• Business Acumen across the Banking Domain (Deposits, Lending, Wealth, Regulatory/Compliance, Operations)
• Technology Acumen across standard banking applications and platforms (i.e.. Core Banking, Teller, Lending Origination, Broker Dealer Platforms, Workflow systems)
• Industry standard creation of Business Requirements Document, User Stories, Wire Frames, Requirements Traceability Matrix, Upstream/Downstream impact analysis, Data Mapping and Data Migration, Test Plans, Test Scripts, Data Dictionary, Business Logic and System Controls
• Ability to provide 2nd level and escalated Application Support and defect analysis\"

WHAT'S IN IT FOR YOU?

Compensation Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.