Business Systems and Technology Manager

Notch Mechanical; Chicopee (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Notch Mechanical is seeking a Business Systems and Technology Manager to lead key software initiatives and improve operational efficiency across office and field teams.

The role reports to the VP of Finance and will bridge business operations with technology, ensuring accurate data, secure access, and reliable system performance.

Qualifications

• Bachelor's degree in IT, BIS, CS or related field preferred.
• 5+ years supporting business applications and technology systems.
• Experience with CRM/ERP platforms and vendor coordination.

Responsibilities

• Lead administration for Salesforce, Sage 100 Contractor, and Microsoft 365.
• Manage user accounts, security roles, permissions, workflows, and dashboards.
• Provide day-to-day application support and issue resolution.
• Coordinate software upgrades, testing, and deployments.
• Develop and maintain system documentation and user guides.
• Collaborate with business leaders on process improvement and automation.
• Lead technology projects from planning to implementation.
• Support field and office users with mobile devices and apps.
• Work with MSP to ensure project success and cost control.
• Create operational reports and analytics dashboards.

Skills

Salesforce

Sage 100 Contractor

Microsoft 365

Business applications

Project management

User support

Data reporting

Education

Bachelor's degree

Tools

Power BI

Power Automate

SharePoint

MS Office

Job description

Job Title: Business Systems and Technology Manager

Pay Depending on Experience

Job Summary: The Business Systems & Technology Manager serves as the primary technology resource for the company, responsible for leading software and business process improvement projects, supporting users across office and field operations, administering key business applications, and coordinating technology services provided by third-party vendors.

This role bridges business operations and technology by identifying opportunities to improve efficiency, implementing software solutions, providing frontline user support, and ensuring technology systems effectively support company objectives. The position serves as the primary liaison between the company and its managed service provider (MSP) while maintaining administrative responsibility for business applications, mobile devices, and user access management.

This position reports directly to the Vice President of Finance.

Essential Functions and Responsibilities:

• Serve as primary administrator and power user for Salesforce, Sage 100 Contractor, Microsoft 365, and other business applications.
• Manage user accounts, security roles, permissions, workflows, reports, dashboards, and configuration settings within approved authority levels.
• Provide day-to-day application support and troubleshooting.
• Coordinate software upgrades, testing, and deployment activities.
• Maintain system documentation, procedures, and user guides.
• Work with business leaders to identify opportunities for process improvement and automation.

Project Management and Solution Development:

• Lead technology-related projects from planning through implementation.
• Evaluate business needs and develop solutions utilizing existing software platforms whenever practical.
• Collaborate with department leaders to improve operational workflows and reporting.
• Coordinate software implementations, integrations, data migrations, and process improvement initiatives.
• Work with software vendors and consultants to ensure successful project execution.
• Track project milestones, budgets, deliverables, and user adoption.

Employee Technology Support:

• Provide first-level help desk support for office and field personnel.
• Troubleshoot hardware, software, mobile device, and application issues.
• Assist employees with Microsoft Office applications, Salesforce, Sage 100 Contractor, mobile applications, and other company technologies.
• Coordinate issue escalation to software vendors or the MSP when necessary.
• Conduct user training and assist with technology adoption initiatives.

Field Operations Support:

• Support field personnel with mobile technologies, tablets, smartphones, field reporting systems, and project-related software.
• Travel to jobsites as necessary to assist with implementation, training, troubleshooting, and equipment deployment.
• Ensure field technology solutions align with operational requirements.

Mobile Device and Telecommunications Management:

• Administer the company's Verizon Wireless account.
• Order, activate, and configure new mobile devices and service lines.
• Monitor wireless usage, plans, and monthly costs.
• Assist with Verizon extenders and make recommendations
• Recommend and implement service changes to optimize costs and functionality.
• Maintain device inventories and mobile asset records.

Vendor and MSP Coordination:

• Serve as the primary company contact for the Managed Service Provider.
• Coordinate infrastructure projects and support requests with the MSP.
• Monitor MSP performance and ensure timely issue resolution.
• Facilitate communication between business users and external technology providers.
• Assist with technology budgeting, renewal management, and vendor relationships.

Hardware and Technology Asset Management:

• Configure and deploy workstations, laptops, mobile devices, and peripheral equipment.
• Maintain technology asset inventory records.
• Coordinate equipment procurement, replacement, and lifecycle planning.
• Assist with office and field technology installations and relocations.
• Responsible for fiber /internet cable coming into the building and contacting provider with issues.
• Serve as primary contact for VOIP phone system and related issues

Security and Access Administration:

• Administer user account creation, modification, and deactivation in accordance with company policies.
• Implement access changes as directed and approved by management.
• Assist with maintaining cybersecurity best practices and employee awareness.
• Coordinate security-related activities with the MSP.
• Ensure compliance with company technology policies and procedures.

Reporting and Analytics:

• Develop and maintain operational reports and dashboards.
• Support management reporting requirements through Salesforce, Sage 100 Contractor, Microsoft 365, and related platforms.
• Assist departments in leveraging available data to improve decision-making.

Desired Competencies:

• Project management and organizational skills
• Strong business process analysis capability
• Excellent communication and training skills
• Customer service mindset
• Self-directed and solution-oriented
• Ability to manage multiple priorities simultaneously
• Strong troubleshooting and problem-solving abilities
• Ability to communicate effectively with both technical and non-technical users
• Continuous improvement mindset

Education and Experience:

• Bachelor's degree in Information Technology, Business Information Systems, Computer Science, Management Information Systems, or related field preferred.

Equivalent combination of education, technical certifications, and relevant work experience will be considered.

5+ years of progressively responsible experience supporting business applications and technology systems.

• Experience administering CRM, ERP, or business software platforms.
• Experience managing software implementation or business process improvement projects.
• Experience providing end-user technical support.
• Experience coordinating with external IT service providers preferred.

Strong working knowledge of:

• Salesforce Administration
• Sage 100 Contractor
• Microsoft 365 Platform
  • Outlook
  • Excel
  • Word
  • PowerPoint
  • Teams
  • SharePoint
  • Power Automate (preferred)
  • Power BI (preferred)
• Mobile device management
• Microsoft Windows operating systems
• Business reporting and analytics tools
• Basic networking concepts and troubleshooting
• Software integration concepts
• Data management and system administration
• Construction industry experience preferred.

Physical Requirements:

• Ability to travel periodically to offices and jobsites.
• Ability to lift and transport technology equipment weighing up to 40 pounds.
• Ability to perform workstation setup and hardware installation activities.
• Must have a Valid driver's license and reliable transportation

Comments:

The above description captures the primary duties and responsibilities of the job. Please note that this description is not exhaustive and that other related tasks may be assigned as needed.

We are an equal opportunity employer and value diversity in our workforce. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status in accordance with applicable federal, state, and local laws. We strive to create a workplace that is inclusive and welcoming to all individuals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.