Business Systems Analyst- Zuora Administrator

Canopy; Draper (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

Canopy in Draper, Utah is hiring a Business Systems Analyst to own Zuora, optimize billing workflows, and scale subscription operations. You will design repeatable processes for accurate financial reporting and automate across tools with AI-driven enhancements.

The role requires strong technical problem solving, a process mindset, and collaboration with stakeholders to align tools with end-to-end business processes within Zuora. Hybrid in-office schedule in Draper, UT.

Qualifications

• 3+ years owning Zuora or another billing system (Chargebee, Maxio, etc).
• Bachelor’s degree in Information Systems, Business, or a related discipline.
• Direct, deep experience with quote-to-cash processes and billing system design in a SaaS environment.

Responsibilities

• Own and manage Canopy's daily operations in Zuora.
• Design and optimize billing workflows for automation and scalability.
• Drive cross-system integrations and data flows across business systems.

Skills

Zuora ownership

Billing system design

Data modeling

SQL

Cross-functional communication

Education

Bachelor's degree in Information Systems, Business, or related

Tools

Zuora

Chargebee

Maxio

Job description

Draper, UT

Canopy, Draper, UT

About Us

We are hiring a Business Systems Analyst to own, optimize, and scale Zuora, our core billing and subscription management system. Business Systems Analysts serve a huge role here at Canopy, from building seamless integrations across tools to leveraging AI and automation to streamline our billing and financial operations. We love analysts who are thoughtful, process-oriented, skilled at solving complex technical puzzles, and passionate about reducing manual work. The business systems team at Canopy has the responsibility and empowerment to shape our internal cross-functional workflows, ensuring our tech stack is resilient, efficient, and built for growth — if this sounds like you, apply today! We'd love to hear from you.

This is a hybrid position in Draper, Utah (M, W, F in-office).

What You’ll Do

• Own and manage Canopy's daily operations in Zuora.
• Design and optimize workflows for billing, subscription management and financial reporting, with a focus on automation, scalability, and accuracy.
• Strategize and build the vision for how Canopy uses Zuora.
• Anticipate business needs and deliver functionality to support new product launches, pricing changes, and internal process changes.
• Drive seamless cross-system integrations and data flows across business systems.
• Identify and implement AI-powered automation to improve data accuracy, efficiency, and user experience.
• Partner with system owners and business stakeholders to align tools with complete, end-to-end business processes within Zuora.
• Communicate solutions and tradeoffs clearly to both technical and business audiences.
• Build and maintain documentation on system architecture, processes, and integrations.
• Streamline processes, improve usability, and reduce manual work through automation and AI-driven solutions.
• Identify gaps and drive continuous improvement initiatives.

What We’re Looking For

• 3 years of experience owning Zuora or another billing system (Chargebee, Maxio, etc). 5+ years of experience preferred.
• Bachelor’s degree in Information Systems, Business, or a related discipline
• Strong system design fundamentals with a proven hands-on record of solving business problems.
• Direct, deep experience with quote-to-cash processes, billing system design, and business operations in a SaaS environment.

Bonus Points

• Clear, confident communication skills, able to translate technical constraints into business language and vice versa for audiences of all levels.
• Demonstrated ability to produce technical artifacts and documentation.
• Hands-on experience with SQL and data modeling.

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