Business Systems Analyst & Testing Coordinato

Environmental Management Inc; Plain City (OH); On-site; USD 70,000 - 105,000; Full time

Job summary

Environmental Management Inc in Plain City, OH is seeking a Business Systems Analyst & Testing Coordinator to bridge business needs and IT delivery. You will analyze processes, document requirements, and coordinate software testing across upgrades and integrations in a small IT team.

The role allocates ~40% to business analysis, 40% to software testing/UAT, and 20% to application support; requires a Bachelor's in IS/CS or related field and at least 3 years in related roles; NetSuite ERP

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field.
• Minimum of three years of experience as a Business Analyst or similar role.
• Experience gathering and documenting requirements, analyzing processes, and supporting enterprise applications.
• Hands-on experience developing and executing test plans and coordinating UAT.
• Experience with NetSuite ERP is preferred.

Responsibilities

• Analyze business processes, document and validate requirements.
• Coordinate software testing, QA, and UAT across upgrades and integrations.
• Reproduce, track, and help resolve defects with appropriate sign-off.
• Maintain testing standards, templates, and release-readiness documentation.
• Provide primary application support for end users and vendors.

Skills

SDLC

Analytical thinking

Problem solving

Technical writing

Stakeholder communication

Cross-functional collaboration

Education

Bachelor's degree in Information Systems/Business Administration/CS

Tools

NetSuite ERP

Microsoft 365 (Word/Excel/PowerPoint/Outlook)

Visio

Test management tools

Defect tracking tools

APIs & integration concepts

Data migration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Systems Analyst & Testing Coordinato

Full Time Professional Plain City, OH, US

Job Title: Business Systems Analyst & Testing Coordinator

Reports To: Director of Enterprise Program Management & Systems Integration

FLSA Status: Exempt

Department: Information Technology

Summary: The Business Systems Analyst - & UAT serves as a liaison among business stakeholders, end users, software vendors, implementation partners, and the Information Technology department. The role analyzes business processes; documents and validates requirements; coordinates and executes software testing and user acceptance testing; and helps ensure enterprise applications operate effectively and reliably. As a member of a small IT team, the position supports upgrades, enhancements, integrations, and implementations from requirements through deployment. Work is allocated approximately 40% to business systems analysis, 40% to software testing and UAT, and 20% to business application support. Implementation, change management, documentation, and reporting activities are performed within these allocations. This is not a software development or programming position.

Duties and Responsibilities

include the following. Other duties may be assigned.

• Business Systems Analysis - Approximately 40%
• Partner with business stakeholders to understand operational processes, business challenges, objectives, and system needs.
• Gather, document, validate, and maintain business and functional requirements, acceptance criteria, and related documentation.
• Analyze workflows and identify opportunities to improve processes, efficiency, controls, and system utilization.
• Create process maps, workflow diagrams, business requirements, functional specifications, and user stories appropriate to each project.
• Facilitate requirements sessions, workshops, and cross-functional discussions, and obtain appropriate stakeholder validation before configuration, development, or testing begins.
• Software Testing, Quality Assurance, and UAT - Approximately 40%
• Develop and maintain test plans, test cases, test scripts, schedules, expected results, and requirements traceability.
• Execute functional, regression, integration, end-to-end, and user acceptance testing for upgrades, enhancements, integrations, and implementations.
• Coordinate UAT with business stakeholders, facilitate testing sessions, document results, and obtain appropriate sign-off.
• Reproduce and document defects, assess severity and business impact, and track each issue through correction, retesting, and closure.
• Validate system fixes and data outcomes before production deployment, and clearly communicate unresolved risks or limitations.
• Maintain repeatable testing standards, templates, evidence, and release-readiness documentation.
• Business Application Support - Approximately 20%
• Serve as a primary application contact for end users, software vendors, and implementation partners.
• Investigate and troubleshoot application issues, document findings, and coordinate vendor or internal escalation when necessary.
• Support enterprise applications used across operational, financial, customer, supply chain, and administrative functions.
• Validate data accuracy and business process outcomes following upgrades, configuration changes, integrations, and defect corrections.
• Maintain user-facing documentation and assist with training and adoption of new or changed system functionality.
• Cross-Functional Implementation, Documentation, and Improvement
• Support implementations and enhancements from requirements definition through deployment, including business-impact assessment, communication, training, and adoption.
• Evaluate dependencies, risks, and change-management needs associated with proposed system changes.
• Coordinate with internal stakeholders, software vendors, and implementation partners to ensure solutions align with validated business needs.
• Communicate project status, testing progress, unresolved risks, dependencies, and required business decisions to appropriate stakeholders.
• Maintain current project documentation, improve related work practices, protect sensitive information, and comply with company security requirements, policies, and procedures.

Qualifications

Education/Experience:

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of three years of experience as a Business Analyst, Systems Analyst, Application Analyst, QA Analyst, or in a closely related role.
• Demonstrated experience gathering and documenting requirements, analyzing business processes, and supporting enterprise applications.
• Hands-on experience developing and executing test plans and test cases, documenting defects, and coordinating UAT.
• Experience supporting, administering, configuring, or testing NetSuite ERP is preferred.

Knowledge, Skills, and Abilities:

• Working knowledge of SDLC, software implementation, release management, and organizational change management.
• Strong analytical, problem-solving, facilitation, organizational, and technical writing skills.
• Ability to manage competing priorities, projects, deadlines, and stakeholder expectations simultaneously.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Ability to build collaborative relationships across departments and with external vendors.
• Ability to maintain confidentiality and handle sensitive business and system information.

Language Ability:

• Ability to interpret business requirements, functional specifications, system and vendor documentation, policies, and procedures.
• Ability to write clear requirements, process documentation, test plans, defect reports, training materials, and professional correspondence.

Math Ability:

• Ability to perform basic business calculations and analyze quantitative information, percentages, trends, and system-generated results.
• Ability to validate data totals, reconciliations, calculations, and reporting outputs following system changes.

Reasoning Ability:

• Ability to analyze complex workflows, identify root causes, and recommend practical system or process solutions.
• Ability to evaluate incomplete or conflicting information and exercise sound judgment when documenting requirements and risks.
• Ability to prioritize responsibilities and meet deadlines in a fast-paced, cross-functional environment.

Computer Skills:

• Advanced proficiency in Microsoft 365 applications, particularly Word, Excel, PowerPoint, and Outlook, plus Visio or comparable process-mapping tools.
• Experience supporting or testing ERP, CRM, financial, supply chain, manufacturing, or operational systems.
• Experience using test-management, defect-tracking, service-management, or project-management tools.
• Working knowledge of APIs and integration concepts, data migration, reporting tools, and data-validation techniques.
• Ability to maintain electronic documentation, generate reports, and manage application-support records.

Performance Expectations:

• Requirements and acceptance criteria are documented, validated, traceable, and appropriately approved before configuration or development begins.
• Test plans and UAT activities are completed with documented results, risks, and stakeholder sign-off.
• Defects are accurately reproduced, prioritized, communicated, and tracked through resolution within agreed timelines.
• Release risks, unresolved defects, and business impacts are clearly communicated before deployment decisions are made.
• System documentation and training materials remain current, and post-release defects attributable to incomplete testing are monitored and reduced through continuous improvement.
• Professional office environment.
• Frequent interaction with internal departments, software vendors, implementation partners, and business stakeholders.
• Moderate noise level consistent with an office setting.

Physical Demands:

• Ability to perform primarily sedentary, computer-based work for extended periods, with or without reasonable accommodation.
• Ability to travel locally between company locations as business needs require.

Schedule:

• Full-time position.
• Standard business hours with flexibility to support testing, system implementations, upgrades, and release deadlines.
• Occasional additional hours may be required during testing cycles, releases, upgrades, or special projects.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.