Business Systems Analyst (Personal Insurance Data & Analytics)

Travelers; United States; On-site; USD 78,000 - 128,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Pension Plan

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers is seeking a Business Systems Analyst to collaborate with stakeholders across business and IT, eliciting and validating requirements to meet business needs. You will bridge customer needs with solution delivery, ensuring alignment with enterprise strategies and data-driven decision making.

You will lead discussions, document testable specs, analyze data, and help translate business value into actionable plans.

Qualifications

• 3 years of experience in Business Systems or equivalent.
• Hands-on data analysis using SQL/Excel and reporting tools.
• Strong communication and stakeholder management skills.
• Ability to translate business needs into clear requirements.

Responsibilities

• Own the requirements definition process with general supervision.
• Elicit, analyze, specify and communicate business, system and implementation requirements.
• Dig into data to understand the business problem.
• Query, analyze and interpret data to validate assumptions and support recommendations.
• Ensure requirements are unambiguous and understood by business users and delivery teams.
• Prioritize requirements based on business value, risks and constraints.
• Communicate conflicts to project leads and assist with resolution.
• Maintain requirement traceability and changes across the project lifecycle.
• Ensure test strategy and plans cover the requirements.
• Assist in defect resolution and measure BA work quality.
• Identify gaps, risks and opportunities and recommend options.
• Collaborate with project leads to develop work plans and estimates.

Skills

Business Analysis

SQL

Excel

Stakeholder Management

Education

Bachelor's degree in Business, MIS, or related field

High school diploma or equivalent

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category Technology Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $77,600.00 - $128,000.00

Target Openings 1

What Is the Opportunity?

Under general supervision, the Business Systems Analyst is responsible for working with stakeholders to elicit, analyze, specify and validate business and solution requirements to meet business needs. Must be able to work with a diverse stakeholder group, identify areas of contention and create a shared understanding between the customer community and the solution delivery team while maintaining alignment with Business and IT Strategies. The Business Systems Analyst is able to successfully transition to unfamiliar business and systems domains with minimal guidance. This job typically does not lead others. May act as a team lead on small to medium sized initiatives. The Business Systems Analyst may provide limited coaching to less experienced analysts.

What Will You Do?

• Own the success of the requirements definition process for assigned work, with general supervision.
• Elicit, analyze, specify and communicate business, system and implementation requirements.
• Dig into data to understand the business problem.
• Query, analyze and interpret data to validate assumptions, size the impact and support your recommendations.
• Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.
• Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints.
• Effectively communicate requirements conflicts to project leads, assist with conflict resolution.
• Ensure that requirements are understood and approved by all stakeholders.
• Manage requirement traceability and changes throughout the project lifecycle.
• Ensure the test strategy and test plans adequately cover the requirements.
• Assist in defect resolution.
• Use data to measure and track the quality of business analysis work, and share the results with your team.
• Identify current or future gaps, risks and opportunities, and recommend options to address them.
• Participate in determining how requirements will be approached and managed for a particular project following enterprise and division best practices.
• Work with project leads to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities.
• Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives.
• Bring alternative perspectives and influence consensus among stakeholders.
• Effectively verifies and validates requirements; ensures that all requirements support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need.
• Continuously strive to improve understanding of requirements techniques, processes and deliverables required to support successful project delivery.
• Seek out opportunities for process improvement.
• Simultaneously support multiple initiatives as assigned.

What Will Our Ideal Candidate Have?

• Three years of experience in Business Systems or equivalent.
• Bachelor's degree in Business, MIS, or other related field.
• Data Curiosity: Enjoys digging into data to find the story behind it. Asks probing questions, tests assumptions and uses findings to shape recommendations.
• Accountability: Takes responsibility for results. Follows through on deliverables and communicates early when plans change.
• Initiative and Drive: Self-starter who is motivated by new challenges. Moves work forward with minimal direction and brings solutions along with questions.
• Speaks up with confidence, shares well-supported recommendations and advocates for them respectfully.
• Openness to Feedback: Welcomes feedback, acts on it and looks for ways to improve.
• Hands‑on experience analyzing data (for example, with SQL, Excel or reporting tools) is a plus.
• Identifies current or future problems or opportunities, analyses, synthesizes and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
• Uses and adjusts style and technique to assist group process and understanding.
• Demonstrates effective verbal, written, and listening communication skills.
• Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
• Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
• Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
• Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
• Brings conflicts into the open and resolves them collaboratively.
• Remains energized and focused in the face of ambiguity, change or strenuous demands.
• Identifies, assesses, manages and takes intelligent risks to attain objectives.

What is a Must Have?

• One year of experience in Business Systems or equivalent.
• High school diploma or equivalent.

What Is in It for You?

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support.

Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.

Travelers has been recognized by organizations such as G.I. Jobs and Military Times.

Our employees are valuable assets to their hometowns, volunteering for important causes each year.

Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment.