Business Systems Analyst, Commercial Systems Support

Marathon Petroleum; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401k matching

Paid parental leave

Educational reimbursement

Job summary

Marathon Petroleum seeks a Business Systems Analyst to serve as the liaison for end-to-end processes across multiple Commercial product lines, including ETRM and Market Pricing. You’ll partner with business leaders and delivery teams to define requirements and drive improvements.

Hybrid collaboration across functions, delivering value through structured analysis, change readiness, and solutions that align with business priorities. 2+ years’ experience preferred.

Qualifications

• Bachelor’s Degree in Information Systems preferred, related field or equivalent experience.
• 2+ years of relevant experience required.
• Experience supporting Commercial applications such as RightAngle, other ETRM platforms, Sales Data Flows, Market Pricing and Rates solutions, or similar.

Responsibilities

• Provides ongoing administration and operational support for Commercial application product lines.
• Troubleshoots incidents with stakeholders and external providers to ensure reliable performance.
• Defines business processes to measure, analyze, and improve performance.
• Communicates requirements clearly and identifies cross-functional impacts for solutions.
• Develops recommendations for system enhancements and alternatives.
• Performs cost-benefit and ROI analyses for proposed systems.
• Supports test case development and user story planning for technology delivery.

Skills

Adaptability

AI Fundamentals

Change Management

Agile Methodologies

Analytical Thinking

Requirements Management

Software Development Life Cycle

Education

Bachelor's Degree in Information Systems

Tools

RightAngle

ETRM platforms

Job description

An exciting career awaits you At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary The Business Systems Analyst serves as the primary business liaison for end-to-end processes supporting multiple Commercial product lines, including Enterprise Trading & Risk Management (ETRM), Market Pricing & Rates (MPR), Operational Margin (OM), End Product Sales Forecast (EPSF), and Product Availability & Allocations (PAA).

This role partners closely with business leaders, subject matter experts, and technology delivery teams to define and validate business and system requirements, develop business cases, identify process improvement opportunities, and support the successful delivery of technology solutions.

The Business Systems Analyst is responsible for driving operational excellence by optimizing business processes, resolving complex system issues, and ensuring Commercial applications effectively support evolving business objectives.

The successful candidate will be a highly motivated, self-driven professional with strong analytical, interpersonal, and problem-solving skills.

They will demonstrate the ability to drive process improvements, support organizational change readiness efforts, and deliver solutions that create value across Marathon Petroleum.

This role requires collaboration with a diverse range of business functions and stakeholders throughout the organization, serving as a trusted partner between business teams and technology delivery organizations.

The candidate will work closely with Product Owners and Product Teams to troubleshoot issues, identify opportunities for enhancement, and advocate for business needs and priorities.

Success in this role requires a strong customer-focused mindset, the ability to build effective relationships, and a commitment to working collaboratively in a team-oriented environment.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level.

Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Key Responsibilities

• Provides ongoing administration, operational support, and continuous improvement for Commercial application product lines.
• Partners with internal stakeholders and external support providers to investigate, troubleshoot, and resolve incidents while ensuring reliable application performance and service delivery.
• Manages the definition of business processes in order to measure, analyze, improve and control the process being reviewed.
• Communicates effectively with stakeholders, aligning the understanding of requirements, and identifying cross functional changes/impacts of the specifications for solution delivery.
• Develops recommendations for appropriate systems alternatives and/or enhancements to current systems.
• Investigates business performance and other measures to gain insight and drive business planning; applies continuous iterative processes.
• Performs cost benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Supports implementation of ways to improve working processes in the team.
• Supports monitoring the execution of IT service management practices around incident, Change, Problem and Solution Development Lifecycle (SDLC) delivery methodologies for improvement and collaboration, including more advanced configuration tasks.
• Coordinates test case development, execution and support of strategy creation for technology delivery.
• Plans, executes, and documents user stories, user feedback to support the development of prototypes and wireframes.

Education and Experience Bachelor’s Degree in Information Systems preferred, related field or equivalent experience. 2+ years of relevant experience required Experience supporting Commercial applications such as RightAngle, other Energy Trading and Risk Management (ETRM) platforms, Sales Data Flows, Market Pricing and Rates solutions, or similar commercial systems preferred.

Skills

• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• AI Fundamentals - Understanding of core AI concepts and methods, ability to apply AI to job-relevant use cases and capacity to contribute to organizational AI reimagination.
• Change Management - Change Management refers to a systematic approach for defining and implementing procedures and/or technologies to deal with changes in the environment. It can mean adapting to change, controlling change and/or effecting change.
• Agile Methodologies – Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project.
• Analytical Thinking - Strong problem-solving skills to identify architectural challenges, analyze requirements, evaluate options, and propose effective solutions.
• Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
• Business Analysis - Analyzing current business state within the context of future business state expectations and determining whether new business strategies are needed to address existing issues or meet new needs. Estimating the level of effort to enhance or expand current business strategies.
• Business Partner Relations - The process of acting as a trusted advisor and building strong relationships with colleagues and the business to drive business performance.
• Business Process Modeling & Redesign - Execution of key business process with the objective of achieving a quantum jump in performance measures such as return on investment (ROI), cost reduction, and quality of service.
• Change Management – The process of controlled identification, planning and implementation of required initiatives to prepare, support and help individuals, teams and organizations to navigate through change.
• Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
• Incident Management – Ensuring that any incidents affecting processes and performances of relevant technology services or systems are managed appropriately to mitigate risk and minimize disruption.
• Quality Assurance (QA) – The process to ensure organizational activities are designed to ensure that an organization is providing the best possible product or service to customers.
• Requirements Management - The process of documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change while also communicating to relevant stakeholders.
• Software Development Life Cycle (SDLC) - A process used by the software industry to design, develop and test high quality softwares.
• Specifications Development - Understanding the context, stakeholders and requirements or features of a product or application and detailing the specifications around them.

Location: Findlay, Ohio

Additional locations: San Antonio, Texas

Job Requisition ID: 00024218

Location Address: 539 S Main St

Education: Employee Group: Full time Employee Subgroup: Regular

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision‑making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here. If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at [e-mail]. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation.

Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.

About Marathon Petroleum Corporation Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.