Business Systems Analyst (Applications)

Tential Solutions; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Tential Solutions is seeking a skilled Business Applications Systems Analyst to join our Information Services Division in Florida. The role focuses on tier-1 support for Workday Financials, Payroll, HCM, and related enterprise applications, ensuring security and effective configuration auditing.

Responsibilities include supporting end users, coordinating testing for software releases, and producing detailed documentation and system recommendations.

Qualifications

• Experience providing tier-1 support for enterprise applications.
• Ability to translate business needs into system configurations.
• Familiarity with Workday or similar HR/finance platforms helpful.

Responsibilities

• Provide technical and professional assistance to departments by troubleshooting software, hardware, databases, and related issues.
• Collaborate with IT staff and support teams for design, testing, and ongoing maintenance of business applications.
• Analyze business operations with end users to improve efficiency and productivity.
• Coordinate project planning and documentation for implementations.
• Create user specifications, business processes, functional specs, and system recommendations.
• Leverage resources to deliver hardware-related solutions and manage milestones.

Skills

Work Performance

Accountability

Disciplined Execution

Maintaining Composure

Professional Etiquette

Requirements Gathering

Technical Support

Cooperative Work

Following Instructions

Proactive Behavior

Punctuality

Systems Analysis

Job description

Overview
This is a tier 1 application support position within our Information Services Division (ISD). The systems under our purview include Workday Financials, Payroll, Leave and Absence, Time Tracking, Human Capital Management, Inventory and Assets including related Integrations, Security, Reporting, and Business Processes as well as other enterprise business applications. Responsibilities include troubleshooting and ensuring compliance within the Workday Security model as well as auditing and troubleshooting functional configuration, business processes, and reporting within Workday.

Business Applications Systems Analyst

Overview
This is a tier 1 application support position within our Information Services Division (ISD). The systems under our purview include Workday Financials, Payroll, Leave and Absence, Time Tracking, Human Capital Management, Inventory and Assets including related Integrations, Security, Reporting, and Business Processes as well as other enterprise business applications. Responsibilities include troubleshooting and ensuring compliance within the Workday Security model as well as auditing and troubleshooting functional configuration, business processes, and reporting within Workday.

Duties & Responsibilities

• Provide responsible technical and professional assistance to departments by troubleshooting day-to-day software, hardware, databases, and related application issues
• Work effectively with other support team members and information technology (IT) staff in ongoing design, testing, and support of business application system needs
• Work effectively with end users to perform a thorough analysis of business operations and procedures with an eye towards increasing efficiency and productivity
• Perform as a project manager coordinating implementation planning and documentation
• Produce comprehensive documents outlining user specifications, business processes, functional specifications, and system recommendations
• Utilize people resources (e.g., team, development staff, vendors, consultants) effectively to bring hardware-related solutions to completion (e.g., meeting milestones, benchmarks, go live and go live support activities)
• Utilize system tools, time, and resources effectively, and provide timely status reports to management
• Assist in coordinating testing activities among various areas for software releases including end user training and documentation
• Assist in effort to minimize customizations utilizing system functionality as designed
• Assist in security of business data to ensure accurate and appropriate use of resources, data, and end user separation of duties
• Assist in coordination for development and installation of automated management systems
• Assist in developing and maintaining a comprehensive library of support staff documentation
• Actively communicate technical and business aspects of work efforts to promote a team player atmosphere
• Perform other related duties as required

Knowledge & Abilities

• Working knowledge of change management, functional user security, debugging skills, data analysis, business processes, application workflows, enterprise resource planning (ERP) system architecture, service pack and patch management, software request, etc.
• Ability to develop and introduce more efficient and effective methods to include introduction or revision of automated systems
• Ability to analyze and quickly debug issues
• Ability to take ownership of an aspect or task on a project with little to no assistance

Skills

• Work Performance
• Accountability
• Disciplined Execution
• Maintaining Composure
• Professional Etiquette
• Requirements Gathering
• Technical Support
• Cooperative Work
• Following Instructions
• Proactive BehaviorPunctuality
• Systems Analysis

Working Conditions

• Work within a professional office environment
• Stand/sit at a keyboard or workstation for prolonged periods
• May engage in light physical exertion (e.g., lifting, carrying, pushing and/or pulling of objects and materials up to 10 pounds)
• Work standard business hours; may work non-standard hours including nights, weekends, and holidays
• In the event of an emergency or disaster, may be required to respond promptly to duties and responsibilities as assigned by the management chain, before, during, or after the emergency/disaster

Minimum Education & Experience

A high school diploma or GED, and three years of paid experience in a technical support role (e.g., help desk, service desk, desktop)

OR An associate degree from an accredited institution of higher education, and two years of paid experience in a technical support role

OR A bachelor’s degree from an accredited institution of higher education with a major in computer science, information systems, accounting, statistics, or a related field, and one year of paid experience in a technical support role

OR Three years of experience in a related Information Services Division position

Additional Job Requirements

• Attendance at the specified work location is required
• Depending on assignment, a valid Florida Driver License may be required at time of employment; driving history will be thoroughly reviewed and may be grounds for disqualification
• No visible tattoos on face, head, and neck; tattoos that take away from professional appearance must be covered with an appropriate white, black, or neutral covering
• No illegal drug sale within lifetime
• No illegal drug use within the past 36 months; no marijuana use within the last 12 months
• No felony convictions within lifetime
• No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime
• No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces
• Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening
• Must live within the required service area at the time of appointment/employment (certified only)

Preferred Qualifications

• A bachelor’s degree from an accredited institution of higher education with a major in computer science, information systems, accounting, statistics, or related field may replace an equivalent amount of experience
• Four years of paid experience in a technical support role (e.g., help desk, service desk, desktop) within multiple enterprise server applications
• Experience with public safety and/or law enforcement environments