Business Systems Analyst

JSM Consulting Inc.; New York (NY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

JSM Consulting Inc. seeks a Systems Business Analyst (Consultant) to bridge business needs with product execution and technical delivery in a hybrid environment.

You will collaborate with business stakeholders, Product Teams, IT, vendors, and partners to analyze processes, define requirements, and ensure solutions meet objectives across Legal, Safety, and Risk platforms. Responsibilities include discovery sessions, backlog management in JIRA, SDLC coordination, data mapping, system integrations,

Qualifications

• Experience in Business Analysis, Product Analysis, or Technical Delivery roles.
• Ability to collaborate across business, technology, vendor, and leadership stakeholder groups.
• Experience creating BRD, FRD, User Stories, Acceptance Criteria, Data Mapping Documentation, and Integration Requirements.
• Strong understanding of SDLC, Agile delivery practices, and enterprise application implementations.
• Experience with JIRA, Azure DevOps Boards, Confluence.
• Experience analyzing enterprise integrations: REST APIs, SOAP Web Services, SFTP, Middleware Integrations.
• Experience with data analysis concepts: SQL, Oracle Databases, Data Validation, ETL Concepts.
• Understanding of enterprise security concepts: Microsoft Entra ID (Azure AD), SAML SSO, IAM, RBAC.

Responsibilities

• Collaborate with stakeholders to support delivery of enterprise technology solutions.
• Facilitate sessions to understand objectives, needs, and system requirements.
• Perform end-to-end business analysis including current/future state and gap analysis.
• Translate business needs into functional requirements, user stories, acceptance criteria, and data mappings.
• Coordinate priorities, dependencies, risks, milestones, and deliverables across workstreams.
• Maintain and refine product backlogs with structured, traceable Jira items.
• Work with development teams to clarify requirements and support implementation.
• Analyze system integrations, data flows, interfaces, and dependencies across apps and APIs.
• Develop process flows, system diagrams, and integration workflows.
• Support Agile delivery, including backlog refinement, sprint planning, and demos.
• Coordinate testing activities and business acceptance.
• Perform SQL-based data validation and root-cause investigation.
• Coordinate vendor activities and ensure alignment with expectations.
• Prepare project documentation and status reporting.
• Identify risks, blockers, and improvement opportunities for timely resolution.

Skills

Business Analysis

Stakeholder Collaboration

SDLC & Agile

Cross-Functional Communication

Tools

JIRA

Azure DevOps Boards

Confluence

REST APIs

SOAP Web Services

SFTP

Middleware

SQL

Job description

Systems Business Analyst (Consultant)

This role is hybrid and no chance of 100% remote. 3 days on site or as needed. Available locations: 2 Broadway

The Systems Business Analyst (Consultant) supports enterprise technology initiatives by bridging business needs, product execution, and technical delivery. This role partners with business stakeholders, Product Teams, engineering teams, vendors, and implementation partners to analyze processes, define requirements, coordinate delivery activities, and ensure solutions meet operational objectives. The consultant will support discovery, backlog management, solution definition, system integrations, Agile execution, testing, and deployment readiness across complex Legal, Safety, and Risk platforms. This role requires strong business analysis skills, technical understanding, and the ability to bring structure, transparency, and alignment across cross‑functional teams.

Key Responsibilities

• Collaborate with business stakeholders, Product Teams, IT, vendors, and implementation partners to support delivery of enterprise technology solutions.
• Facilitate discovery sessions, workshops, and stakeholder discussions to understand business objectives, operational needs, and system requirements.
• Perform end‑to‑end business analysis including current‑state assessments, future‑state design, gap analysis, process optimization, and workflow documentation.
• Translate business needs into functional requirements, user stories, acceptance criteria, process flows, data mappings, and integration specifications.
• Support product orchestration activities by coordinating priorities, dependencies, risks, milestones, and deliverables across multiple workstreams.
• Maintain and refine product backlogs, ensuring JIRA items are structured, prioritized, traceable, and aligned with delivery objectives.
• Partner with development teams throughout the SDLC to clarify requirements, support implementation, validate solutions, and ensure business readiness.
• Analyze system integrations, data flows, interfaces, and dependencies across enterprise applications, APIs, SFTP, middleware, and batch processes.
• Work with architects and engineers to support scalable application designs, integrations, security models, and technical solution alignment.
• Develop process flows, system diagrams, integration workflows, and solution documentation using tools such as Visio, Miro, and Lucidchart.
• Support Agile delivery activities including backlog refinement, sprint planning, demos, release planning, retrospectives, and delivery tracking.
• Coordinate testing activities including SIT/UAT planning, test case development, defect triage, validation, and business acceptance.
• Perform SQL‑based analysis, data validation, root cause investigation, and troubleshooting to support system enhancements and issue resolution.
• Support vendor coordination by tracking deliverables, reviewing documentation, managing action items, and ensuring alignment with business and technical expectations.
• Prepare project documentation, meeting materials, decision logs, executive summaries, and status reporting.
• Identify risks, dependencies, blockers, and process improvement opportunities while supporting timely resolution.

Required Skills & Experience

• Strong experience in Business Analysis, Product Analysis, Technical Business Analysis, or Product Delivery roles.
• Ability to collaborate across business, technology, vendor, and leadership stakeholder groups.
• Experience creating and managing: Business Requirements (BRD), Functional Requirements (FRD), User Stories, Acceptance Criteria, Current/Future State Process Flows, Data Mapping Documentation, Integration Requirements.
• Strong understanding of SDLC, Agile delivery practices, and enterprise application implementations.
• Experience with product delivery tools: JIRA, Azure DevOps Boards, Confluence.
• Experience analyzing enterprise integrations: REST APIs, SOAP Web Services, SFTP, Middleware Integrations, Batch Interfaces.
• Experience with data analysis concepts: SQL, Oracle Databases, Data Validation, ETL Concepts, Data Migration.
• Understanding of enterprise security concepts: Microsoft Entra ID (Azure AD), SAML SSO, Identity & Access Management (IAM), Role‑Based Security.

Preferred Experience

• Microsoft technology ecosystem: Power Platform / Power Apps, SharePoint, .NET / C#, Azure Services.
• Enterprise Content Management: OpenText eDOCS, DocuWare, Automated Document Ingestion & Indexing.
• Enterprise business platforms: Risk, Claims, Legal, Compliance, and Safety Systems, Origami Risk, TPA Integrations, Workers' Compensation Processes, Salesforce, ServiceNow.
• Reporting & Analytics: Power BI, Tableau.
• Legacy Modernization: COBOL Applications, Mainframe Modernization.
• DevOps Awareness: CI/CD Concepts, Git, Jenkins, Azure DevOps Pipelines.