Business Systems Analyst

ACE Scholarships; Denver, Northern (CO, KY); Hybrid; USD 60,000 - 71,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Scholarships for employee’s children

Job summary

ACE Scholarships in Denver, CO, is seeking a Business Systems Analyst to bridge business needs and technology solutions, ensuring software, systems, and processes align with strategic goals. The role emphasizes strong analytical skills and the ability to translate complex concepts into actionable insights.

You'll collaborate with IT and business teams, document requirements, support data migration and UAT, and help optimize workflows.

Qualifications

• Bachelor's degree in business administration, Information Systems, Computer Science, or related field.
• Experience in business analysis with a focus on technical projects.
• Strong understanding of SDLC, Agile methodologies, and data modeling.
• Proficiency in tools such as JIRA, ServiceNow (CSM/ITBM), and process modeling software.
• Excellent communication, problem-solving, and stakeholder management skills.

Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business and technical requirements
• Translate business needs into functional specifications and user stories for development teams
• Work closely with software engineers, QA teams, and product managers to ensure solutions meet business objectives
• Conduct gap analyses, process mapping, and workflow optimization
• Support system integration, data migration, and implementation activities
• Develop and maintain documentation including business requirements, technical specifications, and process flows
• Facilitate communication between business units and IT teams to ensure alignment and clarity
• Assist in user acceptance testing (UAT) and post-implementation support
• Configure software and assist in supporting operation teams
• Ad hoc projects as directed by manager

Skills

SDLC

Agile

Project management

Data analytics

Stakeholder management

Customer service experience

Education

Bachelor's degree

Tools

JIRA

ServiceNow (CSM/ITBM)

Cloud SaaS platforms

AWS

Job description

Description

Position: Business Systems Analyst

About ACE Scholarships

ACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K-12 private schools through partial scholarship support. Over the past 25+ years, ACE has delivered more than 140,000 scholarships worth over $390 million. This school year, ACE is serving approximately 16,000+ children in Arkansas, Colorado, Delaware, Hawaii, Kansas, Louisiana, Mississippi, Missouri, Montana, New Mexico, Texas, Utah, and Wyoming, and is actively pursuing other expansion opportunities with the support of national funding partners. ACE is actively preparing for the Federal School Choice Tax Credit Program which comes into effect January 2027. For more information visit the ACE website at www.acescholarships.org.

Our Values:

ACE Founding Principles: Our founding principles are the foundation of ACE and our North Star. We honor ACE’s founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support.

Accountability: We embrace personal responsibility by taking ownership of our work and focusing on results. We expect both to give and to receive honest feedback.

Innovation: We know ideas matter. We prefer the risks and rewards that come with creativity, to the certainty that attends stagnation.

Adaptability: We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful.

Optimism: We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt.

Kindness: We value everyone on our team, respect differences and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others.

Our Founding Principles:

• Free enterprise and democracy work
• Parents know the best education environment for their kids
• Private schools offer great value and have open seats
• All people are created equal and deserve an equal chance to pursue the American Dream

Position Overview

The Business System Analyst will be responsible for business activities in support of our systems strategy. This role bridges the gap between business needs and technology solutions, ensuring that software, systems, and processes align with strategic goals. The ideal candidate will possess strong analytical skills, a deep understanding of business operations, and the ability to translate complex technical concepts into actionable business insights.

Primary Job duties and responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business and technical requirements
• Translate business needs into functional specifications and user stories for development teams
• Work closely with software engineers, QA teams, and product managers to ensure solutions meet business objectives
• Conduct gap analyses, process mapping, and workflow optimization
• Support system integration, data migration, and implementation activities
• Develop and maintain documentation including business requirements, technical specifications, and process flows
• Facilitate communication between business units and IT teams to ensure alignment and clarity
• Assist in user acceptance testing (UAT) and post-implementation support
• Configure software and assist in supporting operation teams
• Ad hoc projects as directed by manager

Knowledge, Skills and Abilities:

• Knowledge and passion for school choice and ACE Scholarship’s mission
• Experience in program project implementation including SDLC, Agile, and Project management
• Knowledge and experience in Microsoft Office Suite, high comfort level with cloud SaaS platforms, preferably hands on experience with ServiceNow CSM, ITBM, ITSM
• Experience with AWS (Lambda, Connect, Lex) preferred
• Experience managing data and reporting including dashboards and Analytics
• Previous experience in Customer Service or Call centers preferred
• Ability to manage multiple projects and activities
• Enthusiastic self-starter with the ability to identify problems and develop and implement solutions

Minimum Requirements:

• Bachelor's degree in business administration, Information Systems, Computer Science, or related field.
• Experience in business analysis with a focus on technical projects.
• Strong understanding of software development lifecycle (SDLC), Agile methodologies, and data modeling.
• Proficiency in tools such as JIRA, ServiceNow (CSM/ITBM), and process modeling software.
• Excellent communication, problem-solving, and stakeholder management skills.

Location and Reporting

Position will be based in ACE Scholarships’ Denver Office (Greenwood Village, CO/DTC)

Full time in office required

Reports to Business Systems Support Manager

FLSA Status

Exempt – Full Time

Department

Operations

Compensation

Annual compensation of $60,000.00 - $70,500.00 annual salary or greater and eligible for performance incentives, plus benefits package, which includes but is not limited to:

• Medical Insurance (with generous employer contribution)
• Dental Insurance (with generous employer contribution)
• Vision Insurance
• Voluntary Life Insurance
• HSA, FSA, Limited FSA, and Dependent Care FSA pre-tax spending accounts
• Employee Assistance Program (EAP)
• Free, Employer-paid Short-term, Long-term, and AD&D insurance
• 401(k) with 6% employer match with immediate vesting
• Scholarships for employee’s children actively enrolled in a K–12 private school ($3,500 per child, up to $10,500 per year)
• On-site amenities at Colorado home office? include employer-paid parking, on-site gym, café, and building security, and in-suite coffee, snack bar, and walking treadmill.