Business System Analyst 2 PTNE

Case Western Reserve University; Cleveland (OH); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Healthcare

Retirement plans

Tuition assistance

Paid time off

Winter recess

Job summary

Case Western Reserve University is seeking a highly skilled Business Systems Analyst to manage student information system projects from requirements to go‑live. The role requires strong analysis, stakeholder collaboration, and independent execution across multiple modules within SIS.

You will translate complex business needs into technical specs, coordinate data interfaces, and lead testing and quality assurance activities to maximize system effectiveness across Student Financials, Financial

Qualifications

• 3–5 years of progressive systems analysis experience, preferably in higher education.
• Bachelor's degree in Business, Computer Science, or related field required; Master’s preferred.
• IIBA BA Certification preferred.

Responsibilities

• Write system requirements and specifications; translate needs for stakeholders and vendors.
• Lead complex software customization and system implementations from start to finish.
• Analyze data flows, interfaces, and data migration across university systems.
• Define data requirements and design database structures with stakeholders.
• Develop QA/testing strategies and manage post‑implementation reviews.
• Guide project scope, resources, and timelines to ensure on‑time delivery.

Skills

Systems analysis

Project management

SQL

Education

Bachelor's degree

Master's degree preferred

Tools

PeopleSoft Query

SQL

Job description

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $27.11 per hour, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

POSITION OBJECTIVE

Case Western Reserve University is one of the country's leading private research institutions. Located in Cleveland, we offer a unique combination of forward‑thinking educational opportunities in an inspiring cultural setting. Our leading‑edge faculty engage in teaching and research in a collaborative, hands‑on environment. Our nationally recognized programs include arts and sciences, dental medicine, engineering, law, management, medicine, nursing, and social work. About 5,600 undergraduate and 6,000 graduate students comprise our student body. Visit case.edu to see how Case Western Reserve thinks beyond the possible.

The Office of the University Registrar seeks a business systems analyst that is detail‑oriented, independent‑minded who enjoys working on student system projects from requirements gathering to go live and working with project stakeholders. We are a team of dedicated and hard‑working people, united around shared goals of service, accuracy, integrity, teamwork, and growth.

The Business System Analyst will serve as a key member of the Office of the University Registrar team. Operates with a high degree of independence to manage complex system projects and initiatives. Serves as the lead business systems analyst for multiple functional modules, balancing competing priorities across varied stakeholders to ensure project alignment with broader institutional goals. Responsible for complete project life cycle, working independently and with emphasis on all customer facing activities including implementing a strategic plan, including metrics and goals, in order to maximize the university’s investment in the Student Information System (SIS). Has a demonstrated ability and commitment to collaboration in order to develop partnerships with a variety of customers across and within schools, departments, and functional areas as well as external vendors. Translates complex business and operational requirements into designs and technical specifications. Is responsible for systems analyses and development activities for large scale systems applications and processes that are complex and of significant operational impact to enhance the utilization of the Student Information System and the efficiency and effectiveness of student information services in all parts of the university, including but not limited to; Student Financials Services, Financial Aid, Registrar, and Admissions functions in all schools and colleges of the university.

Work significantly affects multiple departments within a division or school. Job has an immediate‑term impact. Follows departmental procedures to complete work but may recommend changes to departmental processes.

Building a welcoming community is the foundation of the work we do as professionals working with students. Fully including people of varied backgrounds and perspectives helps us all thrive by working together, focusing on our collective well‑being, and helping students gain insight from their academic endeavors and real‑world experiences.

Essential Functions

• Write system requirements and/or specification documents. Ensure business systems solutions are functional and meet requirements. Translate between customers and UTech staff or vendors to ensure all parties understand, in their terms, systems needs, requirements and technology parameters and constraints to ensure resulting design and functionality is consistent with all requirements and specifications. Work with the PeopleSoft Security administrator and recommends applications security protocols and privileges; Develop and implement testing scenarios. Analyze systems interface requirements, coordinate the exchange of data within and outside the university. Assure accuracy and integrity for the integration and migration of data between and among systems. (25%)
• Determine training and support needs of customers, create a change management action plan; coordinate and provide customer support for assigned applications; manage development and maintenance of customer manuals, initiate and maintain documentation of Case Western Reserve University policies, processes and practices. Create and keep current operational procedures related to systems. Diagnose problems found with software and recommends solutions. Lead and direct complex software customization projects and system implementations from inception to completion. Provide expert‑level analysis and guidance on project scope, resource allocation, and timeline management to ensure timely and successful delivery. Troubleshoot, diagnose and resolve complex systems analysis problems; evaluate alternatives and make sound independent decisions within established guidelines. Conduct advanced trend analysis on system issues and user feedback to inform strategic recommendations for system enhancements and process improvements. Present findings to departmental leadership to influence system roadmap and resource prioritization. (20%)
• Coordinate and integrate assigned work with other team members; evaluate work products and interfaces developed by outside contractors for conformance with university requirements. Convey goals and objectives clearly and in a compelling manner; listen effectively and clarify information as needed; Build relationships and foster ownership of plans and tasks. Decision making guided by precedents and objectives. Exercise independent decision‑making and provide expert recommendations on complex issues that impact multiple departments, systems, and cross‑functional teams. These decisions directly influence system functionality and business processes within the university. Evaluate vendor product packages and their fit with customer requirements and university needs; research and recommend software characteristics and requirements; write system requirements and/or specification documents. Maintain highly confidential information. (20%)
• Analyze system data, processes and system interactions to identify and evaluate: impacts of maintenance and enhancement changes to on‑going production; methods for accessing, using and/or migrating data; alternatives for establishing interfaces with applications using newer hardware, software and communication technologies; and conversion of legacy systems to new technologies; develop specifications for system enhancements and maintenance projects. (15%)
• Define application data requirements; identify data sources; diagrams data flow and data relationships; in consultation with customers, functional leads and UTech data management and database administration staff, lead, facilitate and/or participate in the logical design of applications databases; develop database specifications; define file/table structures; analyze systems interface requirements, coordinate the integration and migration of data between databases; use query tools to develop and generate reports. Guide the PeopleSoft Security Administrator in the creation and maintenance of user roles. Frequently audit security roles for appropriateness based on user responsibility. (10%)
• Develop and implement comprehensive quality assurance and testing strategies for new system deployments and enhancements. Direct the execution of testing scenarios and lead post‑implementation reviews to ensure system integrity and performance. Serve as the final point of escalation for complex testing issues. (9%)

Nonessential Functions

Perform other duties as assigned. (1%)

CONTACTS

Department: Continuous contact with staff to provide information, resolve complaints and develop new functionality.

University: Continuous contact with faculty to provide information, resolve complaints and provide updates on functionality in SIS as well as receive feedback. Regular contact with upper management to provide information, resolve complaints.

External: Moderate contact with outside vendors to gather information and implement solutions.

Students: Regular contact with students to provide information and resolve complaints as well as gather thoughts on additional functionality for SIS.

SUPERVISORY RESPONSIBILITY

Serve as a formal project leader, providing guidance, mentorship, and direct supervision to project team members, including consultants and student workers. Provide coaching on best practices in business analysis and project management.

Qualifications

Experience: 3 to 5 years of progressive experience in systems analysis, with demonstrated expertise in managing complex, multi‑departmental projects required. Experience in Higher Education preferred.

Education/Licensing: Bachelor's degree in Business Administration, Computer Science, or a related field required. Master's degree preferred. IIBA Business Analysis Professional Certification preferred.

Required Skills

• Ability to exert influencing skills to impact choices on immediate and long‑term directions. Understands and effectively uses established policies and procedures.
• Knowledge of principles and methods of systems analysis, including business process and entity relationship analysis tools and methods.
• PeopleSoft Query, SQL experience, demonstrated excellent database theory, design and development practices, including data modeling, data flow and entity relationship analysis. Has a broad understanding of how technology aligns to other business strategies and initiatives.
• Effective project management principles. Project management methods, tools and techniques, which may include: Extreme Programming, Agile Software Development, Capability Maturity Model Integration (CMMI), methodology tools.
• Demonstrated thorough understanding of the Software Development Life Cycle (SDLC) and utilize the ability to lead efforts in implementing life cycle practices.
• Technical leader with knowledge in the overall field and recognized expertise in specific areas; problem‑solving frequently requires analysis of unique issues/problems without precedent and/or structure.
• Ability to understand problems from a broad, interactive perspective. Ability to develop and implement solutions that combine information in new ways.
• Demonstrated good judgment in selecting methods and techniques for obtaining desired results.
• Demonstrated leadership, managerial, and facilitation skills.
• Ability to set and meet realistic deadlines, as well as forecast changes and communicate current and projected issues.
• Systems design principles, methodologies and tools, including those applicable to web‑based environments.
• Knowledge of applicable business area and related regulations, policies, and procedures, including student financials, admissions and student records.
• General functions, capabilities, characteristics, and limitations of standard computer platforms and devices as they apply in performing business and systems analyses.
• Principles and practices of sound business communications in order to establish and maintain effective communication within and across the organization. Communicates clearly and effectively to varied audiences of technical and non‑technical personnel orally and in writing
• Ability to identify opportunities for business process improvements across schools and departments within project scope analyzing current practice and implementing best practices.
• Has analytical ability to lead customers through changing business processes. Understands and applies the analysis of functional requirements to the development of systems proposals, specifications and recommendations for efficient, cost‑effective systems and technology solutions. Identifies and selects appropriate tools, data, and analysis techniques to diagnose problems and develop solutions.
• Ability to write and present reports, contracts and/or proposals for internal and/or external audiences. Interprets other viewpoints and assimilates them into work processes. Formally transfers technical or administrative knowledge to others through writing and/or conducting training sessions.
• Can translate between customers and information systems professionals to ensure all parties understand, in their own terms, systems needs, requirements and technology parameters and constraints.
• Balances competing short‑and long‑term goals within one's area in alignment with the larger area's direction and objectives as well as the university's strategic plan.
• Ability to work collaboratively with team members, core functional leaders, subject matter experts, a variety of end users, ITS and customer/governance groups to ensure project accountability. Actively seeks help in gathering resources, solicits input, and uses a variety of techniques to reach a solution. Identifies need for outside support. Creates a sense of belonging and ownership among team members; promotes mutual support and interaction.
• Decision making guided by precedents and objectives. Makes decisions and recommendations on issues affecting a department/school, project or customer base.
• Has a broad understanding of how technology aligns to other business strategies and initiatives.
• Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
• Ability to meet consistent attendance.
• Ability to interact with colleagues, supervisors, and customers face to face.
• Willingness to learn and work with Artificial Intelligence (AI) tools and technologies.

WORKING CONDITIONS

General office environment. Intense pressure for deadlines and high volume of general activity. The employee will need to lift up to 15 pounds and be able to bend/stoop, climb stairs, crouch, kneel, push/pull and reach. The employee will perform repetitive motion using a computer mouse and keyboard to type. This position is eligible for the staff hybrid work program.

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case‑by‑case basis.