Business System Analyst

Cisco; Durham (NC); On-site; USD 103,000 - 147,000; Full time

Job summary

Cisco IT is a transformation engine enabling people to do the best work of their lives. The Component Operations Supply Chain IT team focuses on implementing and optimizing our Supply Chain ERP solution, delivering real-time visibility and control across procurement to delivery.

As a Business Systems Analyst you’ll collaborate with engineers and business partners to plan, direct, and coordinate central initiatives for the Component Operations Supply Chain IT org, using Agile methodologies and

Qualifications

• Bachelor’s degree in MIS/Industrial Engineering, SCM, CS or related field.
• 2+ years as a Business Systems Analyst or IT Analyst or Quality Engineer.
• Foundational knowledge of NCR, CAPA, 8D or similar quality processes.
• Familiarity with ERP/SCM software such as Oracle Fusion, SAP S/4HANA, NetSuite, or QMS/MES platforms.

Responsibilities

• Act as interface between IT and business areas, define information needs and requirements.
• Collaborate with stakeholders to define scope, deliverables, resources, and risk.
• Manage end-to-end delivery of initiatives using Agile methods.
• Partner with vendors to oversee integrations, deliverables, and contracts.
• Adapt to fast-changing environments and leverage new technologies.

Skills

MIS/Industrial Engineering/SCM/CS

Business analysis

Agile methodologies

Analytical thinking

Problem solving

Education

Bachelor’s degree in MIS/Industrial Engineering/Supply Chain/CS

Tools

Jira

Confluence

Oracle Fusion Quality

OTBI

REST APIs

Oracle Integration Cloud

Job description

Meet the Team

Cisco IT is a transformation engine enabling people to do the best work of their lives! Our vision is to be loved as the world’s best IT organization. We lead with user experience, accept agile ways of working, drive engineering efficiency, and deliver with Cloud first, shift left, AI powered technology.

The Component Operations Supply Chain IT team is at the forefront of transforming our supply chain through technology. We specialize in implementing and optimizing our Supply Chain ERP solution, a critical backbone for managing everything from procurement to delivery. Our expertise ensures seamless integration of processes, providing real-time visibility and control over our entire supply chain operations. We empower data-driven decisions that enhance efficiency, reduce costs, and improve overall operational agility.

What You’ll Do –

As a Business Systems Analyst, you will collaborate with a team of skilled engineers and interact with business partners. You will plan, direct, and coordinate central initiatives for the Component Operations Supply Chain IT org.

Key Responsibilities Will Include

• Acts as the primary interface between Information Technology and specific business areas, identifying the business’s information needs, defining requirements, identifying and evaluating potential solutions, creating project and process specifications, and working with cross-functional teams to develop and implement solutions.
• Collaborate with stakeholders and cross-functional teams to define project scope, deliverables, resource requirements, and timelines and risk.
• Manage end-to-end delivery of multiple initiatives using Agile methodologies.
• Partner with external vendors and service providers to oversee integrations, deliverables, contract obligations, and overall project quality.
• Adapt and thrive in fast-changing, ambiguous environments, utilizing new technologies and decision‑making.

Minimum Qualifications

• Bachelor’s degree in management information systems (MIS), Industrial Engineering, Supply Chain Management, Computer Science, or a related field.
• 2+ years of experience as a Business Systems Analyst, IT Analyst, or Quality Engineering Specialist.
• Foundational understanding of manufacturing quality processes such as Non‑Conformance Reports (NCR), Corrective and Preventive Actions (CAPA), Failure Analysis, or 8D problem‑solving methodologies.
• Familiarity with enterprise Supply Chain Management (SCM) or Enterprise Resource Planning (ERP) software, including Oracle Fusion SCM/ERP, SAP S/4HANA, NetSuite, Siemens Team Center or standalone Quality Management System (QMS) / Manufacturing Execution System (MES) platforms like MasterControl, TrackWise, or Arena.

Preferred Qualifications

• Proficiency in drafting process flowcharts and mockups using tools.
• Basic SQL skills for querying relational databases and verifying data flows.
• Experience with issue tracking and agile project management tools such as Jira, Confluence.
• Strong analytical thinking and problem‑solving mindset with ownership and accountability.
• Direct experience with Failure Analysis (FA) lab workflows, serialized inventory tracking, or shop‑floor line fallout processes.
• Hands‑on exposure to Oracle Fusion Quality, Inventory Management, Manufacturing Cloud, or custom portals developed.
• Familiarity with data integration methods including REST APIs, webhooks, or middleware tools such as Oracle Integration Cloud (OIC).
• Experience of creating reports or dashboards or Oracle Transactional Business Intelligence (OTBI).
• Familiarity with AI‑enabled productivity and planning tools.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $103,200.00 to $146,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

• 10 paid holidays per full calendar year, plus 1 floating holiday for non‑exempt employees
• 1 paid day off for employee’s birthday, paid year‑end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non‑exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full‑time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non‑quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non‑quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area

$125,700.00 - $203,100.00

Non-Metro New York State & Washington State

$111,700.00 - $180,800.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
• Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.