Business Support Specialist I

First Citizens; Phoenix (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

First Citizens is seeking an Operations Associate to support bank products and services by handling daily requests, maintaining accounts, and ensuring client satisfaction. The role involves processing requests, data entry, and documentation with a focus on accuracy and regulatory compliance.

You will collaborate with customers and internal teams to resolve inquiries, provide timely responses, and maintain smooth service delivery across business units.

Qualifications

• High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service

Responsibilities

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties.

Education

High School Diploma or GED

Job description

Overview

This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Responsibilities & Qualifications

Duties & Responsibilities:

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Qualifications:

Minimum Required Education and Experience: High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.