Business Support I

Peoples Bank; Beachwood (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Peoples Bank in Beachwood, OH, seeks a Regular Full Time Admin Support Supervisor to deliver exceptional client service to business clients while supporting treasury operations. The role requires strong communication, banking experience, and the ability to troubleshoot, process transfers, and coordinate with internal teams.

You will assist with ACH, wires, Positive Pay, remote deposit capture, and online banking platforms, ensuring accuracy, security, and timely responses.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of customer service, call center, or client support preferred.
• Minimum banking experience preferred.
• Experience supporting business banking or treasury products.

Responsibilities

• Provide professional phone and email support to business clients and internal partners.
• Assist clients with treasury services such as ACH, wires, Positive Pay, remote deposit capture, and online banking platforms.
• Troubleshoot technical or access issues by asking diagnostic questions and identifying solutions.
• Explain products, services, fees, and policies clearly and accurately.
• Process service requests including transfers, payments, account maintenance, and general inquiries.
• Collaborate with internal departments to resolve issues efficiently.
• Identify opportunities to recommend additional products or self-service tools that benefit clients.
• Maintain accurate documentation and follow compliance and security procedures.
• Participate in coaching, training, and continuous improvement initiatives.
• Will perform special projects as assigned.

Skills

Customer service

Banking experience

Treasury services knowledge

Communication skills

Tech literacy

Education

High school diploma or equivalent

Tools

ACH

Wires

Positive Pay

Remote deposit capture

Online banking

Job description

Regular Full Time Admin Support Suprv Beachwood, Beachwood, OH, US

2 days ago Requisition ID: 5187

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026
• Newsweek’s America's Greatest Workplaces 2024, 2025 and 2026
• Forbes America’s Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021. 2025 and 2026

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose

This position is client-focused and responsible for providing exceptional service to our business clients using business banking and treasury management products. Will serve as primary contact for client inquiries, system troubleshooting, and service support, ensuring accurate, timely, and professional resolution of requests. Must be solutions-oriented, detail-driven, and enthusiastic about delivering outstanding customer experiences.

Job Duties

• Provide professional phone and email support to business clients and internal partners.
• Assist clients with treasury services such as ACH, wires, Positive Pay, remote deposit capture, and online banking platforms.
• Troubleshoot technical or access issues by asking diagnostic questions and identifying solutions.
• Explain products, services, fees, and policies clearly and accurately.
• Process service requests including transfers, payments, account maintenance, and general inquiries.
• Collaborate with internal departments to resolve issues efficiently.
• Identify opportunities to recommend additional products or self-service tools that benefit clients.
• Maintain accurate documentation and follow compliance and security procedures.
• Participate in coaching, training, and continuous improvement initiatives.
• Will perform special projects as assigned.

Education, Experience and Job Skills

• High school diploma, GED, or equivalent required.
• Minimum of one year of customer service, call center, or client support preferred.
• Minimum of one or more years’ banking experience preferred.
• Experience supporting business banking or treasury products.
• Strong computerproficiencyand data entry skills.
• Excellent communication and customer service abilities.
• Ability to work both independently and collaboratively.
• Strong adaptability in a fast-paced environment.
• Commitment to accuracy, confidentiality, and integrity.
• Flexibility in scheduling.
• Team player.

Basic Qualifications:

• High school diploma, GED, or equivalent required.

Equal Opportunity Employer M/F/Disabled/Vet;