Business Support Coordinator

Parkland Health; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Parkland Health Moody Outpatient Center seeks an experienced administrative support professional to assist operations for the Ryan White program. You will handle records, scheduling, and data entry at a busy health center, ensuring accurate documentation and timely communication.

The role requires two years of experience, a high school diploma, strong MS Word/Excel/PowerPoint skills, and familiarity with EPIC templates.

Qualifications

• High School diploma or equivalent required.
• Two years of administrative support experience.
• Proficiency in MS Word, Excel and PowerPoint with high score expectations.
• Ability to type 25 wpm with minimal errors and compose correspondence independently.
• Familiarity with EPIC templates and healthcare terminology.

Responsibilities

• Assist with all aspects of operation for assigned health centers.
• Organize and maintain employee files and records, follow up on pending matters.
• Prepare data for complex reports and presentations for Site Administrator/Director.
• Manage EPIC templates to support productivity standards.
• Produce weekly, monthly, and annual performance reports for management.
• Handle calls, schedule appointments, coordinate meetings, and arrange travel as needed.
• Oversee facility management including equipment, cleanliness, and safety.
• Assist with space planning, renovations, and capital projects as required.
• Maintain positive relationships with internal and external partners.

Skills

Typing 25 wpm

MS Word/Excel/PowerPoint (90% pass)

Telephone Skills

English grammar

Compose correspondence

Office equipment operations

Write effectively

Phone techniques

Sound judgment

EPIC templates

Facility management basics

Microsoft Access (preferred)

Project management (preferred)

Education

High School or equivalent

Tools

EPIC templates

Microsoft Access

Job description

Location: Moody Outpatient Center

The role covers the Ryan White program/project that covers 7 grants and 14 cost centers.

Primary Purpose

Assists with operations of assigned location to include responsibilities such as administrative support/operations and facility management, etc. based on location, to ensure effective operations.

MINIMUM SPECIFICATIONS

Education

• High School or equivalent.

Experience

• Must have two (2) years of administrative support experience.

Skills Or Special Abilities

• Must be able to type 25 words-per-minute with a maximum of three errors.
• Must be able to successfully pass an Intermediate-level Microsoft Word, Excel & PowerPoint, as established by Employment Services, with a minimum score of 90%.
• Must successfully pass the established Telephone Skills and Customer Service test with a minimum score of 80%.
• Must have excellent vocabulary skills and a demonstrated ability in English and grammar.
• Must be able to compose correspondence independently.
• Must be familiar with the operations of standard office equipment and healthcare terminology.
• Must be able to write effectively.
• Must be able to demonstrate good phone techniques and manners.
• Must be able to use sound judgment in making complex decisions.
• Must have the ability to manage EPIC templates.
• Must have basic knowledge of facility management and environmental safety requirements.
• Prefer experience with Microsoft Access.
• Prefer project management experience.

Other Requirements

• This job is intended for off-campus locations; therefore, placement into classification is dependent upon Compensation and Employment's approval.

Responsibilities

• Assists with all aspects of operation (administrative, business, clinical, etc.) for assigned health centers.
• Organizes and maintains employee files, and records. Follows up on pending matters to provide timely and accurate information as needed.
• Researches, assembles, summarizes and compiles data for complex reports and presentations in order to provide administrative support to assigned Site Administrator/Director and center which may lead to completing special projects as assigned.
• Assists with effective EPIC template management to ensure productivity standards are consistently met.
• Assists with analyzing critical operations on an ongoing basis. Provides weekly, monthly, and annual reports to evaluate and demonstrate productivity. Communicates results to management.
• Assists with facilitating patient complaints, screens and routes telephone calls, receives and refers visitors, schedules appointments, takes messages, maintains appointment calendars, schedules and coordinates meetings, and makes travel arrangements.
• Assists with effective facility management, including co-locators as measured by cleanliness, proper type, amount and functioning of equipment, and overall environmental safety.
• Assists with the timely and effective maintenance of equipment and rooms to ensure maximum productivity. May assist with space planning, including renovations, new sites, capital repairs and acquisitions.
• Assists with the local performance improvement program as required.
• Maintains a positive working relationship with all internal and external co-located agencies, funding programs, government entities, insurance carriers, individual physicians/clinical personnel, third party payors, management, employees, patients, other PHHS departments, and the public to promote teamwork, cooperation and a positive public image.
• Organizes and expedites the flow of work through Site Administrator's or Director's office, initiating follow-up- actions as required, to reduce unnecessary interaction with Site Administrator or Director in routine matters.
• Takes dictation, notes and/or meeting minutes that are technical and/or confidential in nature. Transcribes into final form ensuring that highly accurate information is documented.

Job Accountabilities

• Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.