Business Support Analyst

Freeman Mathis & Gary, LLP; Atlanta (GA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

HSA/FSA plans

PTO & holidays

Job summary

Freeman Mathis & Gary, LLP in Atlanta seeks an experienced Business Support Analyst to join our office. The role focuses on analyzing, supporting, enhancing, and optimizing the firm's financial and practice management systems, with Fulcrum as a core environment.

You will collaborate across finance, IT, attorneys, staff, and vendors to understand needs, diagnose issues, and implement practical improvements that improve reporting, data quality, and user experience.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or related field is required.
• 3+ years of professional experience in financial/business systems analysis or related role.
• Experience analyzing workflows, documenting requirements, and coordinating with IT/vendors.

Responsibilities

• Act as data custodian for firm practice management and financial systems.
• Serve as liaison to evaluate business needs, analyze issues, and propose solutions.
• Analyze, support, enhance, and maintain Fulcrum and related systems.
• Evaluate user-reported issues across configuration, access, permissions, and data quality.
• Generate, analyze, and interpret reports for attorneys, staff, and management.
• Provide training and ongoing guidance to end users on system usage and processes.

Skills

Analytical thinking

Data analysis

SQL

Power BI

Excel

User training

Education

Bachelor’s degree in Information Systems, Computer Science, Business Information Systems, Finance, Accounting

Tools

Fulcrum

Litify

Power BI

Business Objects

SQL

Job description

Freeman Mathis & Gary, LLP is a nationally recognized Am Law 200 law firm with over 500 attorneys servicing clients in 40 offices and 22 states seeking an experienced Business Support Analyst to join our Atlanta office. The Business Support Analyst, where you will play a key role in analyzing, supporting, enhancing, and optimizing the firm’s financial and practice management systems. In this dynamic position, you will collaborate with finance, IT, attorneys, staff, vendors, and leadership to understand business needs, evaluate system issues, recommend practical solutions, and improve financial systems and processes. This role requires strong attention to detail, sound judgment, a service-oriented mindset, and the ability to think critically within complex financial and practice management systems.

The role’s primary focus is business systems analysis, financial systems optimization, and advanced user support, with Fulcrum as a core system environment. The ideal candidate is a thoughtful systems analyst who can evaluate user needs, diagnose root causes, analyze data and workflows, exercise judgment, recommend improvements, coordinate with vendors and internal teams, and help users work more effectively within the firm’s systems.

The following set of success factors describes the characteristics of those who are successful in our Firm:

• Unpretentious, Approachable, Respectful, Team Oriented
• Accountable, Takes Ownership, Corrects Mistakes
• Organized, Timely, Confidential, Responsive within 24 hours
• Detail-oriented, service-focused, and able to evaluate complex system issues through resolution
• Able to exercise sound judgment, think critically, analyze alternatives, and recommend practical solutions

Duties and Responsibilities

• Act as data custodian for firm practice management and financial systems.
• Serve as a liaison between finance, IT, attorneys, staff, vendors, and leadership to evaluate business needs, analyze system-related issues, and recommend appropriate solutions.
• Analyze, support, enhance, and maintain Fulcrum and related financial, practice management, accounting, billing, collections, timekeeping, and reporting applications.
• Evaluate user-reported issues and determine whether they relate to system configuration, user access, permissions, process design, user behavior, data quality, reporting logic, or training gaps.
• Exercise independent judgment in assessing system issues, prioritizing follow-up, recommending solutions, and determining when vendor or IT escalation is appropriate.
• Identify recurring issues, process gaps, and opportunities to improve system usage, reporting accuracy, workflow efficiency, and user experience.
• Manage user onboarding and offboarding processes within financial systems.
• Set up and maintain user system access, permissions, and settings with a high degree of accuracy and attention to detail.
• Generate, analyze, and interpret reports for attorneys, support staff, finance users, and management.
• Generate and write reports using database queries, Excel, Business Objects, Power BI, and related tools.
• Provide training and ongoing guidance to end users, helping them optimize system usage and follow established processes.
• Train new and existing users on practice management software, financial systems, and related processes.
• Create and maintain documentation for software processes, system workflows, user guidance, reporting logic, and recommended procedures.
• Interact with vendor representatives to evaluate and resolve software issues, assess available solutions, and support system functionality.
• Generate change requests for software changes, document business requirements, and test proposed solutions.
• Assist in the design, testing, deployment, and evaluation of new applications and enhancements to existing software.
• Drive continuous improvement initiatives by aligning financial systems, user workflows, and business needs.
• Collaborate with other teams and IT staff to ensure smooth and reliable operations.
• Provide remote and on-site systems guidance and issue-resolution support as needed, with a focus on client satisfaction, sound judgment, and high-quality, consistent service delivery.
• Quickly learn new or unfamiliar technology and products using documentation, vendor resources, and Internet resources.
• Work independently while also being comfortable in a team environment.
• Deliver dependable and accurate work product.
• Provide after-hours support when necessary.
• Other duties as assigned.

Education, Experience, and Skills

• A bachelor’s degree in Information Systems, Computer Science, Business Information Systems, Finance, Accounting, or a related field is required.
• A minimum of three years of professional work experience in a similar financial systems, business systems analysis, application analysis, or systems improvement role.
• Experience analyzing, supporting, and improving financial, practice management, billing, accounting, collections, timekeeping, or related business applications.
• Experience evaluating user issues, analyzing workflows, documenting business requirements, comparing solution options, recommending system or process improvements, and coordinating with IT or vendors to implement solutions.
• Strong internal customer service skills, including patience, professionalism, responsiveness, and the ability to advise and support users with varying levels of technical sophistication.
• Exceptional attention to detail, especially when working with system access, user permissions, financial data, reports, and support documentation.
• Strong critical thinking, analytical, communication, troubleshooting, and problem-solving skills.
• Fulcrum SNAP, Epoch, Aderant Expert Sierra, iTimekeep, Onyx, BillBlast, and Upfront experience preferred.
• Experience with UKG, Concur, and Litify preferred.
• Familiarity with SQL is a plus.
• Experience with scripting, including SQL, PowerShell, VBA, or Python, is preferred.
• MS Power Apps, Power BI, or Business Objects experience is preferred.
• Advanced proficiency in Office 365, especially Excel, including pivot tables, formulas, and data analysis.

What We Offer You

• Competitive compensation.
• Comprehensive benefits package, including medical, dental, and vision.
• HSA and FSA plans available for employees and dependents.
• Work-life balance with generous PTO and firm recognized holidays. litify
• 401K plan including a 3% Employer Safe Harbor contribution.
• Firm paid life insurance and long-term disability.
• Employee Assistance Program.
• Year-end bonuses and referral fee programs.

Actual base pay within the range will also be dependent on other factors, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

EEO Statement

Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug free workplace policy, which includes the ability to pass a pre employment drug screen. Employees may be subject to reasonable suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.