Business Strategy Senior Advisor: Credit Unions

Jack Henry; Charlotte (NC); Remote; USD 120,000 - 190,000; Full time

Job summary

Jack Henry & Associates, a leading technology partner for financial institutions, seeks an executive-level advisor to shape technology and operations strategy for banks and credit unions. You will craft roadmaps, assess digital maturity, and lead transformative programs that drive revenue growth and improve client experiences.

Remote role with occasional travel; candidates should reside within the United States and be able to travel up to 25%.

Qualifications

• Bachelor’s degree or an additional 8 years of credit union experience.
• Minimum of 15 years of credit union experience.
• Must be able to travel up to 25%.

Responsibilities

• Develops strategies, plans and proposals to address business opportunities and challenges identified by client financial institutions.
• Acts as a trusted partner to financial institution executives. Provides education to senior leaders and board members with respect to digital/technology industry trends and competitive influences.
• Defines business imperatives and challenges through management consultations, team meetings, case framework analysis, and other applicable strategies.
• Performs current state assessments of technology effectiveness, digital maturity and business process efficiency.
• Designs and implements transformational programs including technology, organization, communications, business process management approaches and strategic programs to support revenue growth, improve customer experience or reduce expenses.
• Conducts interviews, focus groups with stakeholders, managers, executives to gather data, analyze activities and provide feedback.

Education

Bachelor’s degree

Job description

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Acting independently this position provides executive and management level advisory and consulting services to financial institutions including technology, product, and operational strategies, planning and execution. Proposes strategies, solutions, roadmaps and recommendations to address business challenges with specific expertise in technology leadership, talent evaluation, digital transformation, business process optimization, customer/client experience and service management as well as regulatory compliance requirements. Evaluates current practices against best practices.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham; AL; Cedar Falls, IA; Charlotte, NC; Louisville, KY; Monett, MO; Overland Park, KS; or Springfield, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What You’ll Be Responsible For

• Develops strategies, plans and proposals to address business opportunities and challenges identified by client financial institutions.
• Acts as a trusted partner to financial institution executives. Provides education to senior leaders and board members with respect to digital/technology industry trends and competitive influences.
• Defines business imperatives and challenges through management consultations, team meetings, case framework analysis, and other applicable strategies.
• Performs current state assessments of technology effectiveness, digital maturity and business process efficiency.
• Designs and implements transformational programs including technology, organization, communications, business process management approaches and strategic programs to support revenue growth, improve customer experience or reduce expenses.
• Conducts interviews, focus groups with stakeholders, managers, executives to gather data, analyze activities and provide feedback.
• Conducts objective research on behalf of the client on current market, technology trends, client competitors, product demands and capability, best practices and other related topics to support critical analysis.
• Summarizes all gathered data and facts; deduces logical conclusions based on valid and supported information.
• Brainstorms, finalizes, and presents recommendations/proposals for projects, programs, solutions in a thoughtful, cohesive manner.
• Performs analysis, leverages subject matter expertise and best practices on individual requests as appropriate on a case-by-case basis.
• Provides thought leadership, education and support to the account team on behalf of the client.
• May perform other job duties as assigned.

What You’ll Need To Have

• Bachelor’s degree or an additional 8 years of credit union experience.
• Minimum of 15 years of credit union experience.
• Must be able to travel up to 25%.

What Would Be Nice For You To Have

• PMP certification or equivalent certification.
• Broad and extensive knowledge of the financial services industry.
• Brings a demonstrated track record of success in strategy and execution at major financial institutions.
• Outstanding communication and relationship skills.
• Experienced in and able to implement best practices in financial services technology including the technology itself as well as organizational design, talent management and business process management.
• Superior ability to lead major transformative initiatives and programs that are large in scope, highly visible and enterprise wide.
• Deadline and outcome oriented as well as demonstrated flexibility to adjust to client demands as necessary to fulfill commitments.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.