Business Solutions Operations Manager

MedImpact Healthcare Systems; San Diego (CA); On-site; USD 102,000 - 179,000; Full time

Job summary

MedImpact Healthcare Systems, Inc. seeks a Business Operations Manager to serve as a liaison among Operations, Product, Account Management, Implementation, Technology, and stakeholders for diverse business needs and initiatives.

You will drive client implementations, eligibility and claims processing, and regulatory or enterprise initiatives while coordinating cross‑functional efforts to maintain timelines and quality.

Qualifications

• Experience as a liaison among Operations, Product, Account Management, Implementation, Technology, and stakeholders.
• Ability to coordinate client implementations and production issues.
• Experience documenting requirements and tracking actions across platforms.

Responsibilities

• Engage proactively with stakeholders on business and technical needs.
• Coordinate client implementations, client-related issues, and production issues.
• Document requirements, track decisions, and ensure timely resolutions across systems.
• Provide leaders with visibility into risks, dependencies, and timelines.

Skills

Stakeholder engagement

Business analysis

Project coordination

Communication

Relationship management

Job description

Exemption Status:

United States of America (Exempt)

$102,260 - $140,608 - $178,955

\"Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.\"

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact?

Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making.

Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary

The Business Operations Manager serves as a business and technical liaison among Operations, Product, Account Management, Implementation, Technology, and internal and external stakeholders for assigned business needs, issues, and initiatives, including, but not limited to, client implementations, eligibility and claims processing, operational and production issues, regulatory or enterprise initiatives, data-related concerns, and other business or technical projects.

When engaged by business leadership or an assigned stakeholder, the Business Operations Manager will proactively work with appropriate parties to understand the need, evaluate impacts and solution options, coordinate activities, and drive the matter toward resolution. The Business Operations Manager will work across departments to ensure stakeholders remain aware of status, decisions, risks, dependencies, and timelines that may affect client commitments, business operations, compliance, or organizational objectives.

The Business Operations Manager will use applicable business systems and tools to create, monitor, maintain, and document assigned issues, initiatives, decisions, and resolutions.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Responsible for proactive stakeholder engagement regarding assigned business and technical needs, issues, and initiatives.


• Works with business and functional stakeholders to understand the organizational and client business structure, operational needs, priorities, and key contacts.


• Works directly with internal and external stakeholders to understand business and technical needs or issues.


• Develops or recommends practical and scalable solutions for business and technical needs, providing strategic perspective and helping translate organizational objectives into actionable business solutions, and leads and coordinates efforts toward resolution.


• Records and maintains inventory of assigned needs, issues, initiatives, decisions, and action items in applicable business systems.


• Works directly and independently with business and technical subject-matter experts and internal or external stakeholders to resolve assigned business, operational, client, or technical matters.


• Accountable for building effective business relationships with stakeholders to support client commitments, operational effectiveness, and successful business outcomes, and provides guidance, mentorship, and knowledge sharing to support team development and organizational capability.


• Assists with coordination of relationship(s) with clients, vendors, business partners, and other third parties, where applicable.


• Provides leaders and stakeholders with strategic insight and visibility into assigned issues and initiatives, including relevant risks, decisions, dependencies, actions, and timelines.


• Navigates business and technical issues and competing priorities collaboratively driving alignment, decision-making, accountability and resolution.


• Responsible and adaptable to meet flexible schedule to satisfy client and business needs.


• Identifies and supports process improvement efforts for business and operational processes, including opportunities to improve efficiency, quality, communication, governance, and operational readiness through the responsible evaluation and use of emerging technologies, including AI-enabled tools.


• Supports assigned client, operational, regulatory, product, implementation, and enterprise initiatives by analyzing business needs, evaluating impacts, documenting requirements, and coordinating appropriately.