Business Solutions Analyst I

Chesapeake Utilities Corporation; Columbus (NC); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Annual bonus and salary increases

401k matching plan

Medical, dental and life insurance

Tuition reimbursement

Volunteer hours and community events

Paid time off and holidays

Job summary

Chesapeake Utilities Corporation seeks a Business Solutions Analyst to support customer experience systems and business operations. You will liaise between business units and IT, handling system health, data reporting, and process optimization.

The role offers hybrid work with periodic travel and opportunities to lead or contribute to enterprise-wide projects depending on level. Entry-level exposure to SAP S/4HANA, C4C, FSM, and SSAM is expected.

Qualifications

• Bachelor’s degree required or equivalent work experience.
• 0–2 years of relevant experience in business systems, data analysis, or operational support.
• Standard driver’s license.

Responsibilities

• Provide foundational support for business systems and routine tasks.
• Assist with documentation, research, and cross-functional collaboration.
• Monitor and respond to support requests, perform basic troubleshooting.
• Generate reports and dashboards to track performance metrics.
• Support vendor relationships and contract terms management.
• Participate in project support, documentation, and administrative tasks.
• Contribute to process improvement and user guide documentation.

Skills

Analytical skills

Communication

MS Office

Collaboration

Attention to detail

Education

Bachelor’s degree in Business, Information Systems, Finance, or related field

Tools

SAP S/4HANA

C4C

FSM

SSAM

Job description

Location: Hybrid within commutable distance to a service area state location, periodic travel required

What Makes Us Great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Your role in our success:

The Business Solutions Analyst roles support the health, efficiency, and continuous improvement of customer experience systems and business operations. Analysts act as liaisons between business units and technical teams, supporting system health, vendor relationships, data reporting, and business process optimization. Depending on the level (I, II, or Sr.), Analysts contribute to or lead efforts related to troubleshooting, analysis, documentation, and enterprise-wide projects.

What you'll be working on:

• Provides foundational support for business systems.
• Primarily handles routine, daily tasks and assists with documentation and research.
• Works under close supervision and receives regular guidance from higher-level analysts or process owners.
• Exposure to enterprise systems and cross-functional collaboration is focused on learning and development.
• Monitor and respond to incoming support requests submitted to the team’s intake system, providing first-level system support and conducting basic troubleshooting before escalating to IT.
• Conduct system health monitoring, system testing, basic troubleshooting, data validation, and QA checks to maintain system performance, accuracy and efficiency.
• Assist with or lead documentation of processes, workflows, and user guides.
• Generate reports and dashboards; perform data analysis to track performance metrics support business decisions.
• Support vendor relationships, assist in tracking performance metrics, as well as contract terms and compliance.
• Collaborate with cross-functional teams to resolve business challenges and improve system usability.
• Participate in project support, research, documentation, and administrative tasks.
• Participate in On-Call Supervisor rotation (minimum two shifts annually).
• Maintain awareness of trends, tools, and best practices related to customer experience and business solutions.
• Basic understanding of business systems, vendor management, data reporting and customer experience or customer-facing technologies.
• Entry-level familiarity with customer information systems (SAP S/4HANA, C4C, FSM, SSAM, etc.).
• Exposure to or proficiency in SAP S/4HANA, C4C, FSM, SSAM or similar enterprise systems.
• Experience in utility, energy, or regulated customer service environments.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple tasks and projects efficiently while adapting to shifting priorities.
• Effective verbal and written communication skills, with a collaborative working style.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Who you are:

• Bachelor’s Degree in Business, Information Systems, Finance, or related field, or equivalent work experience.
• 0–2 years of relevant experience in business systems, data analysis, or operational support.
• Standard driver’s license

Benefits/what’s in it for you?

• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce and a culture that promotes a sense of belonging for all employees. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [e-mail].