Business Services Supervisor

City of Raleigh North Carolina; Raleigh (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

The City of Raleigh, North Carolina, seeks a Business Services Supervisor to oversee financial operations, budgeting, procurement, and contracting for the department. You will supervise fiscal staff, provide guidance to leadership, and drive improvements in accuracy and accountability.

The role requires strong analytical, communication, and problem-solving skills, with experience in public-sector financial operations and a Bachelor's degree in a related field.

Qualifications

• Bachelor’s Degree with 3–5 years of business analysis experience or equivalent mix of training and experience.
• Experience in governmental accounting, municipal budgeting, and public-sector financial operations preferred.
• Ability to supervise professional/technical staff and manage budgets and forecasts.

Responsibilities

• Oversee departmental financial operations, including general ledger accounting and closing processes.
• Ensure compliance with accounting standards, city policies, internal controls, and regulatory requirements.
• Lead budget development, administration, and monitoring of operating and capital budgets.
• Perform financial analysis, forecasting, and expenditure monitoring for resource allocation.
• Collaborate with leadership on budget planning and fiscal matters.
• Supervise fiscal staff and provide coaching and performance evaluations.

Skills

Leadership & supervision

Meetings & presentations

Analytical thinking

Communication

Problem solving

Business writing

Education

Bachelor’s Degree in Business or Public Administration

3–5 years in business analysis

Equivalent combination of training/experience

Tools

Financial management systems

Spreadsheets / data analysis tools

Job description

The Business Services Supervisor oversees the administrative and financial operations of the assigned department, including business services functions such as the department budget, human resources, procurement, and contracting. Additionally they wil manage the clerical personnel and other staff. This position prepares, monitors, and administers operating budgets; oversees payroll and invoice processing; orders supplies, prepares and maintains reports and documents, and provides training to department staff.

About You

You are an organized and experienced business professional who enjoys leading teams, managing resources, and supporting effective department operations. You bring strong financial, analytical, communication, and problem-solving skills, along with the ability to manage multiple priorities and provide sound guidance to staff and leadership.

About Us

The City of Raleigh is committed to providing efficient, effective, and responsive services to the community. Our business services teams support departments in financial management, human resources, procurement, and administrative operations, while fostering collaboration, innovation, and excellent customer service.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Financial Management and Accounting

• Oversee departmental financial operations, including general ledger accounting, reconciliation, and fiscal closing processes.
• Ensure financial transactions, records, and reporting comply with applicable accounting standards, City policies, internal controls, and regulatory requirements.
• Evaluate financial processes and recommend improvements to strengthen accuracy, efficiency, transparency, and accountability.
• Identify and resolve financial discrepancies and provide guidance on complex accounting matters.

Budget Development and Administration

• Lead the development, preparation, administration, and monitoring of the department's operating and capital budgets.
• Perform financial analysis, forecasting, and expenditure monitoring to support effective resource allocation.
• Prepare and review financial reports, budget projections, performance measures, and financial models.
• Analyze financial trends, identify potential budget challenges, and recommend appropriate corrective actions.
• Collaborate with departmental leadership and the City's Budget and Finance departments on budget planning, reporting, and fiscal matters.

Procurement and Contract Administration

• Oversee departmental procurement and contractual services activities, including requests for proposals, contract development, and contract administration.
• Coordinate with internal stakeholders, Procurement, Legal, and external vendors to support compliance with City purchasing requirements.
• Monitor contract performance, expenditures, deliverables, and adherence to contractual terms and conditions.
• Provide guidance and recommendations on procurement processes and contract-related matters.

Leadership and Staff Supervision

• Supervise assigned fiscal staff, including financial analysts and other fiscal support positions.
• Establish performance expectations, assign responsibilities, monitor work performance, and conduct employee evaluations.
• Provide coaching, professional development, and technical guidance to support employee growth and operational effectiveness.
• Promote collaboration, accountability, and continuous improvement within the fiscal team.

Strategic Planning and Departmental Support

• Support the development and implementation of departmental business plans, strategic initiatives, and performance objectives.
• Serve as a technical resource and financial advisor to departmental leadership and program managers.
• Develop financial analyses and recommendations to support operational planning and informed decision-making.
• Coordinate with internal and external stakeholders to address complex financial, contractual, and operational matters.
• Participate in departmental initiatives and special projects requiring financial expertise.

Education and Experience

Bachelor’s Degree in Business, Public Administration, or a related field; 3 to 5 years’ experience in business analysis, or a related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Preferred Qualifications

• Seven (7) or more years of progressively responsible experience in finance, accounting, or financial management
• Experience in governmental accounting, municipal budgeting, and public-sector financial operations
• Experience supervising professional or technical employees
• Experience managing operating and capital budgets, financial forecasting, and financial reporting
• Experience with procurement processes, requests for proposals, and contract administration
• Experience using financial management systems, spreadsheets, and data analysis tools

Knowledge Of

• Departmental processes and infrastructure
• City of Raleigh policies and procedures
• NC general statutes on procurement processes
• Strategic planning
• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
• Quantitative and qualitative analysis
• Project management
• Supervisory principles, practices and techniques

Skill In

• Leading meetings and conducting presentations
• Critical thinking and analysis
• Customer service and interpersonal communication
• Active listening
• Business writing

Ability To

• Track and organize financial statements and budgets
• Maintain confidentiality and provide sound counsel to diverse audiences
• Comprehend complex processes and simplify them into easily understood details

ADA and Other Requirements

Work Environment and Physical Effort

Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment

Work is typically performed in an office or similar indoor environment.

Work Exposures

Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.