Business Services Specialist

Notre Dame Federal Credit Union; Notre Dame (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

Notre Dame Federal Credit Union seeks a proactive commercial banking professional to service business members, identify financial needs, and drive revenue growth. The role emphasizes outbound outreach, relationship development, and cross-selling across deposits, loans, and treasury services.

Occasional travel to market areas is required to meet members and expand the credit union’s reach. The ideal candidate will leverage knowledge of commercial products, maintain strong client relationships,

Qualifications

• Bachelor’s degree preferred; however, extensive financial institution background may be substituted.
• Strong interpersonal and communication skills with a professional telephone sales demeanor.
• Ability to build and maintain long-term member relationships and cross-sell products.

Responsibilities

• Service commercial deposit, treasury management, loan products and related services to members.
• Initiate outbound calls to strengthen relationships and expand commercial share.
• Identify member needs and recommend appropriate products and services.
• Follow up on referrals and ensure high levels of member satisfaction and revenue growth.
• Travel to Notre Dame FCU markets as required to meet members and prospects.

Skills

Sales and relationship building

Communication skills

Persuasion and negotiation

Interpersonal skills

Education

Bachelor’s degree preferred; or equivalent financial background

Tools

Excel

Word

Outlook

Job description

Brief Description

PRIMARY FUNCTION:

This position actively services the commercial/financial needs of the members of Notre Dame Federal Credit Union and seeks out opportunities to meet their commercial account and business borrowing needs. This position will initiate outbound calls to strengthen relationships with business members and increase our overall commercial share in the market. This position will actively seek referrals and follow up on new leads while identifying sales prospects. This position will actively contribute to the achievement of service goals to meet both professional and business goals while achieving member satisfaction, revenue generation, and establishing long-term member relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain an expert-level knowledge of Notre Dame FCU’s commercial deposit account options, treasury management offerings, commercial loans and other services. This will require you to accurately present interest rates and terms to our deposit and loan products.
• Determine business members’ financial needs, requirements, and expectations to recommend appropriate products and services. This will be done through conversations with business member as well as reviewing their bank statements from their current financial institution. Effectively generate new and repeat sales by providing accurate commercial product and technical information in a professional manner.
• Assists with SEG Development, business on-site events and sign ups, and actively reaches out in the community to continue to build relationships and make connections.
• Ensures timely follow-up communication with members following sales to make certain ongoing member satisfaction is tracked and improved and to assist in resolving any complaints. This will require correspondence via phone, in person, email or other written communication while maintaining our standard of excellence when it comes to member service.
• Proactively cross sell products and services on every member interaction by counseling members with regards to deposit products and other non-lending services. Determine how their business needs may have changed and how our new or existing services might help them. This will assist in growing our consumer and commercial loan and deposit portfolios.
• Support Chief Partnership Officer, Market Presidents, Regional Directors, Business Development Representatives and our Commercial Credit Team in opening new business account memberships and setting up appropriate Treasury services with business.
• Provides referrals to other departments including but not limited to, the Commercial Team, Mortgage Department, Mission Insurance, Mission Investment Group, and Mission Trust.
• Contact new and existing members about products and services identified through specific marketing campaigns.
• Assist and train our Business Members on the use of SpendTrack, Positive Pay, BizWatch ACH, Online Banking navigation, BillPay, and ACH Origination.
• The ability to travel to and around Notre Dame FCU's current and expanding markets is required.

SUPERVISORY RESPONSIBILITIES:

No requirement.

PERFORMANCE STANDARDS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This position will require the knowledge to effectively process all consumer loan applications and analyzes loan products to attain the lending goals and objectives of the Credit Union. A professional appearance and attitude are required. In addition, such persons must be able to generate applications and process loans in a timely manner.

Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual will either need to transfer or obtain a Nationwide Mortgage Licensing System & Registry (NMLS) number to comply with lending guidelines and regulations with respect to NDFCU home equity products and commercial mortgages.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree preferred; however, an extensive financial institution background may be substituted.

LANGUAGE SKILLS:

Qualified individuals must be able to read and interpret documents such as credit bureau reports, debt to income ratio reports, technical procedures, government regulations, as well as policy and procedure manuals. The ability to write routine reports and correspondence is required, along with the ability to speak effectively with borrowers and other partners of the organization.

MATHEMATICAL SKILLS:

A qualified person must be able to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exits. This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. In addition, this person must be able to compute rates, ratios and percent’s, to draw and interpret bar graphs, and to interpret a variety of instructions furnished in written, oral, or diagrams.

REASONING ABILITY:

A qualified person must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written form, including but not limited to government regulations.

OTHER SKILLS and ABILITIES:

This position will require the use of credit union's computer system for input/output transactions. Such use includes, but not limited to, retrieval of information, printing out individual statements of account, inputting data, updating information, special access to certain fields, and general maintenance of the credit/lending financial and ancillary records. In addition, this person must be able to utilize a variety of software programs such as Excel, Word, and Outlook.

A qualified individual will also need the ability to utilize on-screen loan processing provided by the credit union's core processing or by a stand-alone Personal Computer system tied to the core system as well as other ancillary software programs. Also, the ability to operate standard office machines such as a photocopier; fax machine, personal computer and any such equipment normally found in a modern loan department of a bank or credit union.

Must have the ability to persuade and influence others as well as having strong interpersonal and communication skills. Excellent telephone sales personality skills necessary. Ability to work in a fast- paced, self-directed environment needed. Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the member, collaborate with others, solve problems creatively, be assertive, manage time effectively, and demonstrate high integrity are all required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the partner is regularly required to use hands to finger, handle or feel objects, tools, or controls and talk or hear. The partner frequently is required to walk and sit. The partner is occasionally required to stand, reach with hands and arms and stoop, kneel, crouch or crawl. The partner must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

MENTAL DEMANDS:

The partner is frequently required to use alertness, precision, resourcefulness, problem solving, numeric, persuasiveness, auditory perception, memory, creativity, concentration, judgment, writing ability, reading ability, reasoning, imagination, initiative, patience, visual perception, comparing and analyzing.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

REGULATORY COMPLIANCE & CONFIDENITALLY:

Follows regulatory and policy compliance requirements, which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and other compliance related Policies. Also, this position requires maintaining confidentiality with regard to non-public information about our members.

This job description does not imply that these are the only duties, including essential functions, to be performed by the individuals occupying this position. In addition, this job description is not an employment contract. The employment relationship with the individuals occupying this position remains “at will”.

Summary

Notre Dame Federal Credit Union humbly began in 1941 as a conversation between two professors from the University of Notre Dame. Now, over 75 years later, we have grown into a national, award-winning financial institution serving over 56,000 members worldwide. We consider our partners (employees) to be one of our greatest assets to this success. We strive to make great things happen for our members and partners by changing one life every day. If you share that same passion for making an impact on someone’s life, you should apply to join the Notre Dame FCU family.