Business Services Representative Target

First Citizens; Beverly Hills (CA); On-site; USD 78,000 - 90,000; Full time

Job summary

First Citizens Bank in Beverly Hills seeks a Business Services Representative to provide cash management solutions to commercial clients and partner with Business and Commercial Bankers as a subject matter expert in deposits and related services.

The role emphasizes sales, service standards, and operational compliance. You will drive growth by engaging customers, pursuing referrals, and ensuring accurate processing of deposits and related transactions across daily operations.

Qualifications

• Bachelor's degree with 2+ years' experience in sales or financial services sales; or high school diploma/GED with 6+ years' experience.
• Knowledge of cash management, business deposits and related services is preferred.
• Must possess a valid driver's license with frequent driving to other offices and customer sites.

Responsibilities

• Sales: achieve individual/team financial, production and relationship targets; engage customers, prospects and referral sources.
• Service Standards: foster partnerships to deliver value and address customer needs; seek coaching and leverage tools to improve performance.
• Operations and Administration: comply with regulations and bank policies; ensure transactional accuracy and efficient operations.

Skills

Structured sales process

Providing financial guidance

Financial literacy

Business deposit knowledge

Business development

Networking & influence

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

At First Citizens Bank, together we become better. We’re looking for people who want more than just a job - who want to make a difference in the communities where we live and work.The Business Services Representative is responsible for providing cash management solutions to commercial and business banking relationships. This role delivers a full range of business deposits and related services to clients. The BSR partners with Business and Commercial Bankers as a subject matter expert in business deposits and related business services and self-sources new business opportunities.

Responsibilities & Qualifications

Duties & Responsibilities:

• Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

• Application of a structured sales process
• Providing financial guidance and expertise
• Financial literacy
• Knowledge retail and wealth solutions referred
• Knowledge of business deposit and cash management solutions
• Business development
• Networking and building centers of influence

Qualifications:

• Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Sales or financial services sales
• Preferred Area of Experience:Business development, business banking, lending, merchant services, treasury management
• Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc.

Additional Information

If hired in California, the base pay for this position is generally between $78,000 and $90,000 per year. Actual starting base pay will be determined based on skills, experience, location and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.