Business Services Representative

Michigan Works! Southeast; Jackson (MI); On-site; USD 30,100 - 40,143; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Pay in Lieu of Health Insurance

Short- and Long-Term Disability

Retirement Benefit with 4% Employer Mа

Generous Paid Time Off

Paid Holidays

Employee Assistant Program

Job summary

Michigan Works! Southeast in Jackson, MI is seeking a Business Services Representative to build and manage relationships with local employers and workforce partners, supporting recruiting, training, and program services.

The role collaborates with MWSE teams to connect job seekers with opportunities, expand partnerships, and drive grant-supported initiatives across the five-county region. Regular on-site work is required with travel as needed.

Qualifications

• Associate degree or equivalent with 2+ years in business services or related field.
• Knowledge of workforce development, employment programs, or public/non-profit work.
• Ability to build and maintain partnerships with employers and workforce partners.

Responsibilities

• Serve as primary county liaison for MWSE Business Services.
• Develop new business partnerships to support MWSE goals.
• Coordinate with Service Center Manager and Career Services to connect job seekers with employers.
• Promote workforce tools like OJT, GPTF, and apprenticeship programs.
• Ensure grant procedures and reporting compliance.
• Plan and host job fairs and Employer of the Day events.

Skills

Relationship building

Business development

Communication

Education

Associate degree or equivalent

Bachelor’s degree preferred

Job description

Job Title: Business Services Representative

Location: Michigan Works! Southeast - Jackson, MI

Reports to: Business Services Manager

FLSA Status: Full-time, Non-exempt

Come Join Our Team!

At Michigan Works! Southeast, we are the front lines of workforce development, meeting the talent demands of local employers and addressing the unique needs of the communities in Southeast Michigan. Serving Hillsdale, Jackson, Lenawee, Livingston, and Washtenaw counties, we are committed to delivering services that help businesses find skilled workers and provide a competitive edge for career seekers. By creating meaningful connections, we empower individuals to build a brighter future and support businesses in achieving their goals.

If you are passionate about making a difference in your community and want to be part of a team that helps shape the future workforce, we invite you to join us. Together, we can create pathways to success for both career seekers and employers.

Job Summary

The Business Services Representative (BSR) develops, establishes, and maintains working relationships with businesses and related workforce partners in their assigned community. The BSR assists businesses to build a skilled workforce by actively engaging with them to meet their comprehensive employment demands, including recruiting, workforce assessments, new business support, staff training/development, retention, layoff aversion, and other support services. The BSR actively seeks new business partnerships in their community and expands the presence/availability of MWSE business services. Works collaboratively with Service Center team to connect the local labor pool with available employment opportunities.

Essential Duties And Responsibilities

• Serves as primary county liaison for MWSE Business Services
• Proactively seeks out and builds new business partnerships that support the goals and outcomes of MWSE
• Partners with MWSE Service Center Manager and Career Services to provide high quality services that achieve program goals and benchmarks, including connecting career seekers with hiring businesses and coordinating grant services
• Promotes and administers all available workforce tools to employers, such as On the Job Training (OJT), Incumbent Worker Training (IWT), Going Pro Training Fund (GPTF), US DOL Apprenticeship programs, and other related specialty grants.
• Responsible for following all grant procedures and processes that are applicable to business services, ensuring compliance with grant requirements
• Engages in active communication with Program Administrator to problem solve invoicing challenges, data reporting needs and grant outcome information
• Conducts regular retention visits with existing business partners; meets with and follows up with businesses to discuss training progress, goals, organization challenges and identify solutions
• Analyzes business demands/needs, performs workforce assessments and develops an tailored action plan to support and service business(s)
• Leverages partnerships and resources to maximize and meet business demand
• Assists Program Administrators in the facilitation and development of registered apprenticeship programs
• Assists businesses with the attraction, vetting, hiring, retention of workforce talent, job descriptions, resume sorting and other HR/Employment services
• Monitors and evaluates available labor pool, connecting employer with career seekers for employment opportunity
• Records and maintains business information and service activity in required database system
• Plans, coordinates, hosts and supports job fair/hiring and Employer of the Day events
• Assists with Rapid Response to layoffs and closures
• Works collaboratively with Workforce Education Services department on shared initiatives
• Presents on business services and other workforce issues to business associations, community partners and other organizations, either by invitation or at community outreach/talent recruitment events
• Regular travel required throughout Michigan Works! Southeast five county region as well as other locations in the state as necessary
• Handles stress appropriately and interacts well with others
• Regular in-person on site attendance
• Other duties as assigned

Qualifications Review

• Associate’s degree or equivalent directly related experience, plus 2 years’ experience in business services or closely related field; bachelor’s degree preferred
• Business Solutions Professional certification preferred (if not, expected to complete within 12 months)
• Experience working with federal and state regulations with respect to workforce development, employment and training programs and/or career and technical education programs
• Knowledge and experience in operation of state and/or federal workforce activities
• Experience working with boards, councils, chambers, Industry collaborations, committees and other public decision-making bodies
• Knowledge of the local community (or willingness to gain this information)
• Experience working in/with workforce development, community, public and non-profit organizations

Compensation

$21.85 to $29.14 per hour.

Benefits Offered

• Medical, Dental, and Vision Insurance
• Pay in Lieu of Health Insurance
• Short- and Long-Term Disability
• Retirement Benefit with a 4% Employer Match
• Generous Paid Time Off
• Paid Holidays
• Employee Assistant Program

Equal Employment Opportunity Statement

Michigan Works! Southeast provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, veteran status, political affiliation or belief, physical or mental disability, genetic information, age, sexual orientation, gender identity, height, weight or any other legally protected status in accordance with applicable federal, state and local laws.