Business Service Lead

Stanbic Bank Tanzania; Nebraska; On-site; USD 79,000 - 93,000; Full time

Job summary

Standard Bank Group seeks a seasoned Delivery Enablement leader to drive all lifecycle activities for business IT services, in collaboration with Product Owners, feature teams and the Release Train Engineer. You will define the service, set strategy and plan roadmaps that cover non‑functional requirements and continuous improvement.

The role requires a First Degree in Business Commerce, 8–10 years of delivery enablement experience, and expertise in pricing, governance and agile/LEAN practices to

Qualifications

• First Degree in Business Commerce.
• 8–10 years experience in Delivery Enablement.
• Business Partner service and support expertise and knowledge.
• Knowledge of service pricing methods and techniques.
• Global mind-set with strategy to actions and deliverables; Agile/LEAN & SCRUM proficiency.

Responsibilities

• Analyse trends in performance and stability of services and backlog items.
• Collaborate with Architecture on changes and enablers for deployment and assess risks.
• Drive vendor contract adjustments for growth and resource/licence planning.
• Ensure stakeholders have clear expectations of service levels.
• Coordinate with external partners to ensure fit for purpose.

Skills

Delivery Enablement

Agile practices

LEAN & SCRUM

Financial analysis

ICT management

Education

First Degree in Business Commerce

Job description

Job Description

Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.

Job Description

Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.

Qualifications

Minimum Qualification:

• First Degree in Business Commerce

Experience Required

• 8-10 years experience in Delivery Enablement
• Require Business Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally, Agile working practices and LEAN & SCRUM proficiency. Exposure and knowledge of all aspects of ICT management and delivery.

Key Outputs

• Analyse the trends relating to performance and stability of individual services; identifying and making recommendations for incremental improvement by engaging with the Product Owner/Manager; Release Train Engineer (RTE) and other program level parties and injecting items into the backlog.
• Liaise with Solution Architecture with regards changes and enablers required to successfully support the product deployment. Assess and communicate service risks and the potential impact of planned production changes (planned release train changes or infrastructure changes).
• Collaborate with feature teams to drive out adjustments to vendor contracts to cater for future growth and remediation, taking into account items such as resources, Hardware and licences to ensure that service offerings are in line with contracted SLA/MSA. Collaborate with other Program Portfolios on dependencies and cross-organisational initiatives, participating in the relevant guild.
• Ensure that all stakeholders (IT and Business Partners) have a clear and unambiguous expectation of the level of service to be delivered by communicating expectations regularly.
• Direct external strategic partners and 3rd party suppliers influencing their contribution to be fit for purpose for the Standard Bank Group. Negotiate, approve contracts or agreements with external parties, within authorised mandate, in consultation with procurement/vendor management negotiate.

Behavioural Competencies

• Articulating Information
• Checking Things
• Developing Strategies
• Establishing Rapport
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Providing Insights
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies

• Financial Management (Financial)
• Information Security Management
• IT Risk Management
• Knowledge of Banking & Financial Service
• Service Level Management
• Service Management Processes
• Vendor Evaluation and Management.

#SBO

Additional Information

Salary range

GBP 60,000 to GBP 70,000

Closing date 08 October 2026

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.