Business Risk Manager 2

U.S. Bank; Minneapolis (MN); On-site; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation and holidays

Job summary

U.S. Bank is seeking a Manager of Product and Marketing Controls and Process Excellence to lead a team advancing procedures, controls, policy implementation, audit coordination, and marketing governance across Product & Marketing and related enterprise partners.

You will drive operational excellence, regulatory compliance, and continuous improvement in a fast-paced environment. The role emphasizes collaboration with Product, Marketing, Compliance, Finance, Operations, Audit, and enterprise

Qualifications

• Bachelor's degree or equivalent work experience.
• 10+ years of applicable experience.
• 3+ years of people leadership experience.
• Experience leading cross-functional initiatives involving multiple business partners.
• Excellent verbal, written, and presentation communication skills.

Responsibilities

• Lead a team supporting procedures, controls, policy implementation, audit coordination, and marketing governance.
• Oversee management of business procedures including annual reviews and document governance.
• Provide oversight of business change review and approval processes.
• Support regulatory, compliance, audit, or control-related programs.
• Drive continuous process improvements and alignment with enterprise stakeholders.

Skills

Leadership

Strategic thinking

Communication

Change management

Problem solving

Education

Bachelor's degree

Bachelor's degree in Business/Finance/Marketing/Management/Operations/Compliance

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Manager of Product and Marketing Controls and Process Excellence leads a team that enables business procedures, controls, policy implementation, change management, financial controls, and marketing governance activities across PCS Product & Marketing. This leader ensures the organization maintains effective business processes, strong operational disciplines, quality controls, and regulatory compliance while enabling business growth and strategic initiatives. The role serves as a key partner to Product, Marketing, Compliance, Finance, Operations, Audit, and enterprise stakeholders to drive operational excellence, process improvement, and sound business practices.

Primary Responsibilities

People Leadership

Lead, coach, and develop a team of professionals supporting procedures, controls, policy implementation, audit coordination, and marketing governance activities. Establish team priorities and performance expectations aligned with business objectives. Promote a culture of collaboration, accountability, continuous improvement, and customer-focused execution. Build a high-performing team and develop team capabilities through cross-training, knowledge sharing, and succession planning. Manage workload prioritization and resource allocation across multiple business initiatives and regulatory commitments.

Business Process and Procedure Management

Oversee the management of business procedures, including annual reviews, publication, repository management, retention requirements, and document governance. Ensure procedures are current, accurate, and aligned with business operations and enterprise requirements in partnership with partners and stakeholders. Partner with business leaders to implement process changes and maintain high-quality documentation standards. Identify opportunities to simplify processes and improve operational efficiency.

Controls and Operational Oversight

Lead activities that support the maintenance and effectiveness of business controls. Oversee control updates, self-assessments, testing support, and enhancement initiatives. Partner with stakeholders to ensure controls remain aligned with changing business processes and regulatory expectations. Identify opportunities to strengthen operational practices, improve efficiencies, and reduce operational losses. Support implementation of automated and streamlined solutions that improve control execution and business outcomes.

Policy Implementation and Business Readiness

Serve as the Product & Marketing liaison for enterprise policy updates and implementation activities. Coordinate impact assessments, gap analyses, and implementation planning for new or revised policy requirements. Facilitate stakeholder reviews and consolidate business feedback. Ensure required changes are effectively incorporated into procedures, controls, and business operations.

Audit and Compliance Support

Lead coordination of internal audits, external audits, business reviews, and compliance assessments. Ensure timely and accurate responses to information requests and testing activities. Oversee action plans and remediation efforts resulting from audits, reviews, and assessments. Maintain strong partnerships with compliance, audit, and business teams to promote sustainable solutions and continuous improvement.

Change and Approval Management

Provide oversight for business change review and approval processes. Ensure proposed business changes and marketing activities receive appropriate review and approvals. Partner with Compliance, Finance, Operations, and business stakeholders to facilitate successful implementation of business initiatives. Drive consistency, transparency, and accountability throughout change management activities.

Marketing and Campaign Governance

Provide leadership oversight of the CAP/PAM administration process supporting marketing campaign readiness. Ensure stakeholders remain aligned, approvals are completed in a timely manner, and campaign launch requirements are met. Partner with Marketing, Finance, Compliance, Operations, and Credit Risk teams to support successful execution of marketing initiatives. Monitor adherence to established approval and governance frameworks supporting campaign delivery.

Business Consulting and Strategic Support

Act as a trusted advisor to Product & Marketing leaders on procedures, controls, compliance requirements, and operational processes. Provide consultation and problem-solving support for business initiatives, process improvements, and regulatory changes. Lead efforts to simplify processes, improve quality, and enhance business effectiveness. Represent the organization in enterprise initiatives and cross-functional working groups.

What Success Looks Like

High-quality procedures and business documentation. Effective and sustainable control environment. Successful completion of audits, assessments, and regulatory commitments. Timely implementation of policy and business changes. Efficient execution of marketing governance and approval processes. Continuous process improvements that reduce manual effort and enhance operational effectiveness. Strong partnerships across Product, Marketing, Compliance, Finance, Operations, Chief Risk Office and enterprise stakeholders. A high-performing, highly engaged, knowledgeable, and cross-trained team.

Qualifications

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• 10 or more years of applicable experience

Preferred Qualifications

• Bachelor's degree in Business, Finance, Marketing, Management, Operations, Compliance, or a related field.
• 7+ years of experience in business operations, controls, process management, compliance, audit support, governance, project management, or a related discipline.
• 3+ years of people leadership experience with demonstrated success developing and leading high-performing teams.
• Experience leading cross-functional initiatives involving multiple business partners and stakeholders.
• Experience supporting regulatory, compliance, audit, or control-related programs.
• Strong understanding of business process documentation, procedures management, and operational controls.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent verbal, written, and presentation communication skills.
• Experience supporting Product, Marketing, Financial Services, Payments, Consumer Banking, or a regulated industry.
• Experience with policy implementation, change management, controls management, or business process improvement programs.
• Knowledge of audit, compliance, operational controls, issue management, or process assessment methodologies.
• Experience leading automation, process simplification, or continuous improvement initiatives.
• Experience working with enterprise governance, approval, or workflow management tools.

Required Competencies

Leadership & Talent Development

Builds and develops high-performing teams through coaching, mentoring, and performance management. Creates an inclusive and collaborative work environment that promotes accountability and engagement. Effectively manages priorities, workload distribution, and employee development opportunities. Encourages innovation, continuous learning, and knowledge sharing.

Business Acumen

Understands how business operations, customer needs, financial considerations, and regulatory requirements intersect. Applies sound judgment to balance business objectives with operational controls and compliance expectations. Demonstrates the ability to connect day-to-day activities to broader organizational goals.

Strategic Thinking & Execution

Identifies opportunities to improve processes, enhance efficiency, and strengthen operational effectiveness. Anticipates emerging business needs and develops practical solutions. Translates strategic direction into actionable plans and measurable outcomes.

Process Excellence

Maintains a strong focus on process quality, consistency, and continuous improvement. Identifies process gaps, inefficiencies, and improvement opportunities. Drives standardization and sustainable business practices across functions.

Controls & Compliance Management

Applies knowledge of operational controls, compliance requirements, and business procedures to support effective execution. Ensures appropriate oversight of controls, documentation, and assessment activities. Promotes a culture of accountability and adherence to established business standards.

Relationship Management & Influence

Builds trusted partnerships across Product, Marketing, Compliance, Finance, Operations, Technology, Audit, and enterprise support functions. Effectively influences decisions and drives alignment without direct authority. Navigates complex stakeholder environments to achieve desired business outcomes.

Communication & Executive Presence

Communicates complex concepts clearly and concisely to diverse audiences. Delivers executive-ready presentations, recommendations, and status updates. Facilitates discussions that drive decision-making and accountability.

Change Leadership

Leads teams through organizational, regulatory, process, and technology changes. Successfully manages competing priorities while maintaining employee engagement and operational effectiveness. Demonstrates adaptability and resilience in evolving business environments.

Problem Solving & Decision Making

Uses data, business insight, and analytical thinking to solve complex problems. Makes informed decisions with incomplete information while appropriately managing business impacts. Balances short-term needs with long-term sustainability.

Benefits

• Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.

U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).

In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.