Business Resilience Manager

Mutual of Enumclaw; Seattle (WA); On-site; USD 120,000 - 170,000; Full time

Job summary

Mutual of Enumclaw is seeking a Business Resilience Manager to lead our Business Resiliency program, overseeing Crisis Management, Cyber Response, and Business Continuity. You will track and report on Disaster Recovery activities and build resilience against today’s threats and tomorrow’s challenges.

This role requires leading teams under pressure during crisis events, partnering with IT and Administration, and delivering clear, actionable reports to executives.

Qualifications

• 7+ years leading business resilience programs and projects.
• Proven ability to lead teams under pressure during crises.
• Strong communication across technical and non-technical audiences.
• Experience coordinating with IT, risk, and vendor partners.

Responsibilities

• Serve as program manager for resiliency objectives across critical functions.
• Partner with IT to design and maintain cybersecurity plans and processes.
• Lead during data breach incidents and major disruptions.
• Conduct Business Impact Analyses and risk assessments.
• Collaborate on third-party risk and vendor management.
• Develop metrics, SLAs, and regular reporting on program performance.
• Design, develop, and maintain resiliency plans and SOPs.
• Lead tabletop exercises and ongoing risk analyses.
• Ensure regulatory compliance and ongoing professional development.

Skills

Crisis leadership

Cross-functional leadership

Vendor management

Communication

Regulatory understanding

Program management

Data-driven reporting

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

SharePoint

Visio

Teams

PowerPoint

Job description

Location: Greater Seattle Area | Reports to: Chief Risk Officer

About the Role

Business disruptions are inevitable...how an organization prepares for and responds to them isn't. We're looking for a Business Resilience Manager to lead our Business Resiliency program, overseeing Crisis Management, Cyber Response, and Business Continuity, while tracking and reporting on Disaster Recovery activities.

This is a role for someone who can build resilience against today's threats and tomorrow's, protecting the organization's ability to operate through both planned and unplanned interruptions.

Key Responsibilities

• Serve as program manager for business resiliency objectives across all critical business functions
• Partner with IT to design, facilitate, and maintain cybersecurity plans, documentation, and processes
• Provide leadership during data breach incidents
• Conduct Business Impact Analyses
• Incorporate vendor management risk into business resiliency planning and Third-Party Risk Assessments
• Support the Business Resilience team during business interruptions, system outages, natural disasters, and other emergency situations
• Build a strong working relationship with IT to align Disaster Recovery practices with business requirements and recovery strategies
• Partner with Administration on joint plan development, maintenance, and testing (e.g., Emergency Response, Workplace Violence)
• Lead table-top training exercises to keep employees ready for a range of interruption scenarios
• Conduct ongoing risk analyses to identify vulnerabilities and implement risk reduction strategies
• Drive cross-functional collaboration to advance organizational resiliency goals, often beyond the role's direct scope of authority
• Develop metrics, service level agreements, and regular reporting on program performance
• Design, develop, and maintain business resiliency plans, and manage related vendors and tools
• Ensure compliance with relevant regulatory requirements
• Stay current with industry best practices through ongoing professional development

What You Bring

• Demonstrated experience leading Business and IT resiliency programs and projects
• Proven ability to lead teams effectively under pressure during crisis events
• Ability to work independently under general direction
• Strong understanding of business and system operations, with the ability to communicate across technical and non-technical audiences
• Excellent written, verbal, and presentation skills
• Proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel, Visio, Teams, SharePoint)
• Demonstrated ability to generate clear, actionable reports and metrics
• Experience managing external vendor relationships
• Ability to track Disaster Recovery-related KPIs and hold departments accountable for comprehensive SOPs

Education and Experience

• Bachelor's degree required; Master's degree preferred
• 7+ years of progressive experience in Business Resilience program leadership
• Relevant certifications preferred (CBRM – Certified Business Resilience Manager, CBCP – Certified Business Continuity Professional)

Physical Requirements

This role requires prolonged periods of sitting at a desk and working on a computer, including video conferencing.

Core Competencies

Leadership | Continuous Learning | Business Acumen & Outcome Driven | Strategic Thinking & Innovation | Teamwork & Collaboration | Customer Centric