Business Relationship Manager (Virtual)

Prudential Financial; United States; On-site; USD 106,000 - 175,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Pension plan

Wellness program

PTO

Job summary

Prudential Financial is seeking a seasoned Business Relationship Manager to oversee B2B connectivity with distribution partners such as independent marketing organizations and broker-dealers. You will lead operational and technology initiatives, coordinate cross-functional teams, and ensure a superior client experience for partners and their clients.

The role requires a strong track record in financial services, annuity distribution, and leadership, with a focus on strategic thinking,

Qualifications

• 8+ years of financial services experience.
• Knowledge of financial services operations and electronic order entry technology platforms.
• Annuity experience strongly preferred.
• Leadership presence with the ability to influence others.
• Experience collaborating with all levels of management.
• Results oriented with focus on positive outcomes.
• Ability to think strategically and understand downstream impacts.
• Active listening skills with probing questions.
• Ability to balance multiple priorities and embrace change.
• Experience in a collaborative matrixed environment.
• Experience supporting third-party annuity distribution channels.
• FINRA Series 6 is required.

Responsibilities

• Lead and strengthen relationships with distribution partners to promote operational and technology advances.
• Identify and resolve systemic operational challenges affecting partner firms.
• Communicate sales-processing requirements and support product launches.
• Gather partner workflow requirements and engagement rules.
• Lead channel initiatives and coordinate cross-functional impacts.
• Develop industry insights and participate in industry work groups.
• Coordinate distribution agreements and onboarding activities.
• Serve as day-to-day contact for partner firms and ad hoc requests.
• Align partner strategies with Sales and Relationship Management teams.

Skills

Relationship mgmt

Leadership

Strategic thinking

Active listening

Collaboration

Change management

Prioritization

FINRA 6

Tools

Electronic order entry platforms

Job description

Job Classification: Sales - Sales

As a Business Relationship Manager, you will oversee and strengthen business-to-business connectivity between Prudential and its third-party annuity distribution partners, including independent marketing organizations and/or broker-dealers. The role supports sales enablement, operational effectiveness, and an improved experience for distribution partners and their clients.

Responsibilities include, but are not limited to:

• Assume the lead relationship role with operational and business leaders at assigned distribution partners to promote operational and technology advances, identify shared priorities, and improve business connectivity and the client experience.
• Identify, upscale, and resolve systemic operational challenges that have potential to disrupt business with our partner firms.
• Understand partner-specific business models, platforms, and workflows to communicate sales-processing requirements and support product launches and changes.
• Gather, track, and communicate our partner firms’ workflow requirements and unique rules of engagement.
• Take the lead in understanding and communicating channel- and partner-specific initiatives that require internal system or workflow changes, and develop supporting business cases where appropriate.
• Lead the execution of approved partner-specific initiatives and coordinate cross-functional communication regarding business, operational, technology, and client impacts.
• Develop a deep understanding of the industry operational challenges and potential solutions and proactively participate in industry working groups where appropriate.
• Coordinate the execution, approval, and tracking of distribution and administrative agreements, including RFIs, service-level agreements, compensation schedules, and other required documentation.
• Coordinate new distribution partner onboarding.
• Serve as the day-to-day point of contact for ad hoc requests from partner firms.
• Collaborate with Sales and Relationship Management teams to align partner strategies, priorities, and tactical execution.

Qualifications:

• 8+ years of financial services experience.
• Knowledge of financial services operations and electronic order entry technology platforms.
• Annuity specific experience strongly preferred.
• Leadership presence with the ability to influence others.
• Experience working collaboratively and building rapport with all levels of management.
• Results oriented with a strong focus on driving positive outcomes.
• Demonstrated ability to think strategically, understand the big picture, and recognize downstream impacts.
• Active listening skills partnered with the ability to ask relevant probing questions.
• Ability to balance multiple competing priorities and embrace change.
• Experience working in a collaborative matrixed environment.
• Experience supporting third-party annuity distribution through independent marketing organization, broker-dealer, or comparable intermediary channels preferred.
• FINRA Series 6, required.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $106,000.00 to $174,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level.

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc., which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

To maintain the integrity and security of our hiring process, Prudential may use identity verification technologies. Your consent will be obtained before any verification takes place.

If you need an accommodation to complete the application process, please email [e-mail].

If you are experiencing a technical issue with your application or an assessment, please email [e-mail] to request assistance.

Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America.

Prudential's diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security.

Prudential's iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years.

For more information please visit news.prudential.com.

PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com.

Our Commitment to an Inclusive Workplace

Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don't just accept difference - we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.