Business Relationship Manager Senior - Deepening

JPMorganChase; Lake Havasu City (AZ); On-site; USD 80,000 - 120,000; Full time

Job summary

JPMorganChase is looking for a Business Relationship Manager in Lake Havasu City, Arizona. This role involves managing a portfolio of about 100 business clients with an emphasis on developing and deepening relationships while providing tailored financial solutions.

The ideal candidate should have at least 5 years of experience in business banking, excellent communication skills, and a strong understanding of cash management products.

Qualifications

• Minimum of 5 years' experience in Business Banking Relationship Management or related experience.
• Strong knowledge of business banking products and commercial credit.
• Excellent relationship-building and communication skills.

Responsibilities

• Manage and deepen a portfolio of approximately 100 business clients.
• Provide comprehensive and customized banking solutions.
• Conduct in-person/virtual calls with clients to cultivate relationships.

Skills

Relationship management

Communication skills

Organizational skills

Financial advice

Education

Bachelor's degree in Finance or equivalent

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Job description

Job Description

If you are customer focused, enjoy building relationships and providing financial advice to your clients, then a role as a Business Relationship Manager is for you.

Job Responsibilities

• Manage, retain and deepen a portfolio of approximately 100 business clients in a stable/mature stage with annual revenue greater than ~$5 million; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed.
• Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses.
• Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio; leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques, utilizing Chase resources and materials to develop business network and prospects.
• Regularly conduct in-person/virtual calls with existing clients, referrals and centers of influence at their places of business, looking for ways to cultivate long‑term, primary banking relationships.
• Understand the personal financial goals and needs of the owner(s). Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions.
• Utilize knowledge of treasury products and partner with product specialists to onboard clients seamlessly and ensure end-to-end delivery of new accounts and full suite of products and services; follow up with clients after account opening to determine appropriate additional solutions and establish digital capabilities.
• Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements.

Required Qualifications, Capabilities, And Skills

• Minimum of 5 years' experience in a Business Banking Relationship Management role or related business lending experience.
• Strong knowledge of deposit and cash management products and services, and knowledge of business credit underwriting with commercial credit training. Uses seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches market/industry trends and business outcomes to anticipate client needs; presents proactive solutions and innovative alternatives when appropriate.
• Demonstrated ability to anticipate clients' issues, own problems on clients' behalf, and follow through with commitments.
• Strong relationship‑building and excellent communication skills with individuals at all levels, internally and externally. Ability to influence others to achieve desired outcomes, and leverage technology to interact with clients effectively and efficiently.
• Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines.
• Self‑directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done.
• Balance needs of clients with associated risks and interests of the firm.

Preferred Qualifications, Capabilities, And Skills

• Bachelor's degree in Finance or related field, or equivalent work experience.
• Minimum of 3 years' managing clients >$10+MM revenue.
• Proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint.
• In‑depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts.

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.