Business Relationship Manager - Queens West, Assistant Vice President

Citigroup Inc.; New York (NY); On-site; USD 99,000 - 148,000; Full time

Job summary

Citigroup Inc. in Long Island City, NY seeks a proactive Business Banker to source, acquire, expand and retain customer relationships, acting as SME on Deposit, Credit and Cash Management products.

You will collaborate with Wealth Management, Consumer and Mortgage teams, drive a sales plan to hit scorecard targets, manage up to $250K in credit, and ensure a world‑class customer experience while adhering to Citi policies.

Qualifications

• 5-8 years of experience, banking preferred
• Exceptional consulting skills; ability to probe, listen, clarify and present information to advance sales transactions
• Demonstrate analytical skills and ability to assimilate complex financial information
• Professional presentation skills
• Strong working knowledge of credit structuring and processing; credit trained preferred
• Highly effective communication and influence skills
• Customer oriented and responsive
• Superior organizational skills
• Mortgage license registration and ongoing maintenance required as per regulatory and Citi policies

Responsibilities

• Lead as the subject matter expert across a broad sales Area of assigned branches
• Partner with cross retail segment Area peers and collaborate to optimize relationships
• Accountable to scorecard metrics and KPIs
• Support the development of small business knowledge within the area team
• Call on high-value clients to deepen relationships and uncover future needs
• Educate clients on products and services to grow balance and revenue
• Manage credit requests up to $250K and coordinate with Sr. Bankers for higher amounts
• Develop and execute integrated sales plans to maximize territory potential
• Adhere to Citi sales policies and procedures
• Proactively manage a portfolio of high-value clients to ensure satisfaction and retention
• Foster teamwork and knowledge sharing across branches

Skills

Consulting skills

Analytical skills

Presentation skills

Credit structuring

Communication

Customer orientation

Organizational skills

Business development

Mortgage licensing readiness

Education

Bachelor's degree or equivalent

Job description

The Business Banker is responsible for proactively sourcing, acquiring, expanding, and retaining customer relationships by maximizing sales opportunities in an assigned Area, growing and retaining a book of business, and ensuring a world-class customer experience for all current and prospective clients. Individuals in this role are Subject Matter Experts (SME) on Deposit, Credit, and Cash Management products and support their assigned area branches end to end.

Responsibilities:

• Lead as the subject matter expert across a broad sales Area of assigned branches, which comprise of branch stakeholders and other Area partners (e.g. Wealth Management, Mortgage)
• Partner with cross retail segment Area peers spanning Wealth Management, Consumer and Mortgage and initiate collaboration to optimize relationships to execute sales plan
• Accountable to scorecard metrics and KPI’s as defined by Senior Management
• Support the development of small business knowledge and skills to assigned branch Area team through execution of joint sales activities, ongoing training, and identifying referral opportunities
• Call on your assigned book of high valued clients, to deepen the relationship and retain their business, while owning, responding to, and proactively uncovering future needs, roadblocks, or risks for the business to achieve their goals
• Educate and introduce clients to the appropriate products and services that fit their needs and grow both the balance and revenue of your portfolio
• Manage credit requests up to $250K, and work closely with Sr. Business Bankers on lending relationships over $250K
• Develop and execute an integrated and comprehensive sales plan to achieve scorecard results, drive acquisition of new to bank clients and target industry/sectors maximizing the highest potential across designated territory
• Adhere to sales management routines, sales practices and protocols for Business Banking to ensure compliance with all policies and procedures.
• Proactively manage portfolio of assigned high value clients. Expand business banking customer relationships by identifying needs and maximizing opportunities while ensuring customer satisfaction and retention.
• Foster teamwork and Business Banking knowledge in all assigned branches to ensure a positive customer experience. Be accountable to client service scores.

• Collaborate with Consumer and Wealth business partners to deepen client relationships.
• Work closely with the credit/risk team and Branches to facilitate loan closings, including pipeline management, loan escalations / appeals and advocacy, application quality and pricing issues.
• Strictly adhere to internal control policies such as the account opening and credit protocols of accurate collection, completion and updating of all required documentation.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience, preferably 2-5 years banking experience or 2-3 years in Business Banking
• Exceptional consulting skills; ability to probe, listen, clarify and present information to advance sales transactions, deepen relationships
• Demonstrate analytical skills and ability to assimilate complex financial and company operating information
• Professional presentation skills
• Strong working knowledge of credit structuring and processing; credit trained preferred
• Highly effective communication and influence skills
• Customer oriented and responsive
• Superior organizational skills
• Excellent business development skills
• This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (\"Registry\") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures

Education:

• Bachelor's/University degree or equivalent experience

Job Family Group:

Commercial and Business Sales

Job Family:

Retail Business/Citi Business

Time Type:

Full time

Primary Location:

Long Island City New York United States

Primary Location Full Time Salary Range:

$98,960.00 - $148,440.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Oct 15, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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