Business Relationship Manager I - Officer

JP Morgan Chase Bank; Bethlehem (Northampton County); On-site; USD 65,000 - 90,000; Full time

Job summary

JP Morgan Chase is seeking a Business Relationship Manager to build and manage a portfolio of small to mid-size business clients, delivering financial solutions and education to support growth and risk management. You will conduct in-person meetings, identify opportunities, and coordinate with partners across lines of business to meet client needs.

The role emphasizes relationship development, client-focused advice, and adherence to regulatory requirements in a fast-paced banking environment.

Qualifications

• 1+ year experience in a Business Banking Relationship Management role or related lending
• Strong communication with clients and internal partners
• Understanding of business credit and core banking products

Responsibilities

• Acquire, manage, and retain a portfolio of 100 - 130 business clients with annual revenue of $1 - $5 million
• Provide tailored business banking solutions including deposits, cash management, and credit opportunities up to $500,000
• Deliver an outstanding client experience with comprehensive financial solutions
• Conduct in-person calls with prospects, COIs, and clients at their businesses
• Identify and pursue new business clients to develop long-term banking relationships
• Collaborate with partners across Chase Wealth Management, Home Lending, and Branch Teams to meet client needs
• Support branches with risk management practices and regulatory compliance

Skills

Relationship management

Communication skills

MS Office proficiency

Risk management

Client relationship building

Portfolio management

Education

Bachelor’s degree in Finance or related field

Tools

MS Office Suite

Job description

If you are customer focused, enjoy building relationships and providing financial advice to your clients, a role as a Business Relationship Manager is for you.

As a Business Relationship Manager I (BRM) in Business Banking, you'll be helping to improve the lives of our clients and the well-being of their businesses through financial solutions, education, and advice. You will manage a portfolio of new and existing business clients by building relationships and providing financial advice with a focus on client experience and risk management.

Job Responsibilities

• Acquire, manage, and retain a portfolio of 100 - 130 business clients with annual revenue of $1 - $5 million for your assigned branches; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $500,000
• Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
• Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio
• Regularly conduct in-person calls with prospects, centers of influence (COIs), and existing clients at their places of business. Follow a disciplined relationship development process by identifying steps/strategies necessary to effectively maintain and build relationships. Regularly review processes and strategies with manager, making adjustments as needed
• Identify and pursue potential new business clients, looking for ways to cultivate long-term, primary banking relationships
• Identify the personal financial goals and needs of business clients; build collaborative relationships with partners across lines of business (Chase Wealth Management, Home Lending, Branch Teams) to connect clients with specialists who can help meet their financial needs
• Provide leadership by actively supporting your assigned branches and protect the firm by following sound risk management protocols and adhering to regulatory requirements

Required qualifications,capabilities, and skills

• Minimum of 1 year experience in a Business Banking Relationship Management role or related business lending experience
• General business experience and knowledge of business credit, understanding of core business products and services with understanding of general business practices and how business needs vary by industry/market
• Strong communication skills with individuals at all levels, internally and externally with the ability to build relationships with clients and internal partners
• Balance needs of clients with associated risks and interests of the firm and recognize an issue or problem and determine when to elevate or handle independently
• Determine and balance priorities on a daily basis to achieve business objectives with demonstrated ability to own problems on clients’ behalf and follow through with commitment
• Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint

Preferred qualifications,capabilities, and skills

• Bachelor’s degree in Finance or related field or equivalent work experience
• Strong current business network