Business Relationship Manager Area Manager - Executive Director

JPMorgan Chase & Co.; Greenville (SC); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Area Manager in Business Banking to lead a team of Business Relationship Managers, drive new deposits, cash management, and credit growth, and strengthen client relationships.

The role emphasizes risk management, collaboration with Chase Wealth Management, Home Lending, and other lines, plus recruiting top talent to maintain a high-performing team committed to client experience.

Qualifications

• Bachelor’s degree in Finance or related field (or equivalent work experience).
• Strong leadership and relationship-management abilities.
• Experience in managing client relationships and risk within banking.

Responsibilities

• Provide leadership and guidance to BRMs to develop new deposit, cash management, and credit business.
• Manage performance of BRMs and ensure achievement of business priorities with focus on client experience and risk.
• Oversee area revenue and profitability; monitor credit quality, regulatory requirements, and risk with metrics.
• Coach team on portfolio management, loan structuring, pricing, and customized solutions.
• Connect clients with specialists to meet personal financial goals.
• Build relationships with partners across Chase lines to foster a One Chase environment.
• Actively recruit and retain top talent through an inclusive and respectful team environment.

Skills

Leadership

Relationship management

Client experience

Risk management

Communication

Data analysis

Cross-functional collaboration

Time management

Mentoring

Education

Bachelor’s degree in Finance or related field

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Job description

If you are a proven leader, enjoy building relationships, and providing support to your team and clients, then a role as a Business Relationship Manager Area Manager is for you.

As an Area Manager in Business Banking, you'll lead a team of Business Relationship Managers (BRM) in developing new business and deepening existing relationships to position JPMorgan Chase as the primary bank for our clients.

Job responsibilities

• Provide leadership, management, support, direction, and guidance to a team of Business Relationship Managers within a territory in developing new deposit, cash management, and credit business while focusing on relationship-building, client experience, and risk management
• Manage performance of individual team members, holding all Business Relationship Managers accountable for achieving business priorities with a focus on client experience and risk management
• Manage the area’s revenue and profitability and monitor adherence to credit quality, regulatory requirements, and risk protocols; utilize reporting and metrics to monitor team performance, identify trends, and address or elevate issues in a timely manner
• Coach and develop team on all aspects of managing a portfolio, including relationship management, prospecting, profitability, client experience, and risk management; provide expertise to team on loan structuring, pricing, and developing customized solutions; help team identify solutions to complex challenges
• Hold Business Relationship Managers accountable for understanding the personal financial goals and needs of their business clients and connecting them with specialists who can help meet their financial needs
• Build collaborative relationships with partners across lines of business - Chase Wealth Management, Home Lending, Branch Teams, Commercial Bank, and Private Bank - to foster a One Chase, client-centric environment and represent the bank in a community leadership capacity such as Chamber of Commerce and local non-profit boards
• Actively recruit and maintain a pipeline of viable candidates; select, hire, develop and retain top quality talent by creating an inclusive and respectful team environment

Required qualifications, capabilities, and skills

• Minimum of 7 years’ experience in a Business Banking Relationship Management role or related business lending experience; direct in-person contact required
• Expert knowledge of deposit and cash management products and services and expert knowledge of business credit underwriting with commercial credit training
• Strong communication skills with individuals at all levels, internally and externally
• Analyze reports, metrics, and other data to identify trends, issues, and opportunities
• Proven ability to build collaborative relationships across the organization and influence others to achieve desired outcomes, and the ability to lead proactively through change; Strong current business network; viewed as a leader in community organizations with demonstrated business acumen
• Balance needs of clients with associated risks and interests of the firm, and consistently use a disciplined process to manage time; use time strategically to balance long-term and day-to-day demands of management role
• Travel occasionally for key business and leadership meetings and training

Preferred qualifications, capabilities, and skills:

• Bachelor’s degree in Finance or related field or equivalent work experience
• Prior experience in managing a relationship development team
• Highly proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint