Business & Project Support Supervisor

Mitsubishi Power Americas; Orlando (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Excellent benefits

Tuition reimbursement

Paid vacation and holidays

Job summary

Mitsubishi Power Americas is seeking a Business & Project Support Supervisor to oversee Outage and Business Support operations, coordinating planning, logistics, and performance reporting to ensure safe, compliant outage support.

You will lead a team, translate forecasts into readiness plans, manage budgets, develop dashboards, and ensure documentation standards across ISO and export controls, across multiple time zones.

Qualifications

• Associate degree from an accredited institution and at least three (3) years of related experience and/or training, or an equivalent combination of education and experience.
• Experience supervising business support, project support, outage services, field operations support, logistics, inventory, documentation, or related operational activities.
• Ability to read, analyze, and interpret business metrics, procedural documentation, technical requirements, and performance data.
• Strong communication and presentation skills with the ability to respond to managers, customers, suppliers, field personnel, and cross-functional stakeholders.
• Strong organizational, reasoning, and problem-solving skills with the ability to work independently, coordinate projects, assess issues broadly, and make sound decisions.
• Proficiency with Microsoft Word, Excel, Visio, PowerPoint, Outlook, and related business applications; advanced Excel experience with formulas and macros required.
• Experience creating Power BI dashboards and business KPI reporting preferred.
• Working knowledge of Adobe Acrobat Pro and document editing, merging, scanning, and production processes.
• Familiarity with change management and document management systems such as SharePoint, SAP, Smartsheet, and Windchill.
• Knowledge of ISO 9001 and ISO 45001 requirements, confidential information controls, and export-controlled data handling preferred.
• Ability to travel overnight less than 15%, maintain a valid driver’s license and passport, and support time-sensitive work during seasonal outage peaks.
• Ability to work in office and warehouse environments and meet physical requirements, including standing, walking, bending, and lifting up to 25 pounds frequently and 50 pounds occasionally in environments where personal protective equipment may be required.

Responsibilities

• Supervise day-to-day Outage and Business Support operations, establish standard work, manage first-level escalations, and drive continuous improvement.
• Translate annual and seasonal outage forecasts into equipment, technology, documentation, inventory, and material-readiness plans for planned and select forced outages.
• Support budget planning for outage materials, technology devices, office supplies, and vendor services by tracking spend, forecasting variances, and identifying cost-optimization opportunities.
• Monitor and report KPIs, including final field report cycle time, backlog, on-time shipments, audit accuracy, inventory loss, and other performance measures.
• Coordinate outage planning meetings and ensure actions, communications, documentation, shipping, and logistics requirements are captured and completed.
• Oversee preparation, quality review, version control, distribution, and shipment of physical and digital outage materials, including job books, drawing books, logbooks, CORE cases, technology boxes, and field documentation packages.
• Maintain real-time field support communications and coordinate resolution of document preparation, downloading, printing, scanning, filing, and production issues.
• Oversee Final Field Report processing, quality review, routing, approvals, stakeholder communication, work queues, priorities, and turnaround targets.
• Ensure outage records and materials comply with naming, categorization, database, archival, retention, ISO, export-control, and corporate documentation standards.
• Supervise receipt, data extraction, secure storage, re-inventory, readiness checks, audits, and replacement of serialized technology devices and field support materials.
• Maintain inventory controls and min/max levels for technology, outage materials, office supplies, and ancillary items based on outage schedules and usage trends.
• Lead onboarding, training, and awareness activities for new field personnel covering outage support processes, technology requirements, document standards, systems, and tools.
• Facilitate departmental and cross-functional initiatives, coordinating stakeholders and deliverables across multiple time zones and seasonal outage peaks.

Skills

Strong communication

Organizational skills

Analytical skills

Problem solving

Self management

Education

Associate degree or equivalent

Tools

Excel

PowerPoint

Visio

Outlook

SharePoint

SAP

Smartsheet

Windchill

Job description

Company Overview

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to - making net zero a reality.

Company Overview

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to - making net zero a reality.

Role Overview

The Business & Project Support Supervisor plays a key role in supporting Outage Services business demands and outage support requirements. This role oversees day-to-day Outage and Business Support operations, combining responsibilities across business support, final field report processing, outage materials logistics, technology and inventory controls, field webstore design support, and onboarding and training coordination. The Supervisor establishes and reinforces standard work for outage material readiness, supervises a team responsible for business support execution, and coordinates planning activities, spend tracking, vendor support, and performance reporting to help ensure safe, compliant, and efficient support to field personnel and stakeholders before, during, and after outage events.

Key Responsibilities

• Supervise day-to-day Outage and Business Support operations, establish standard work, manage first-level escalations, and drive continuous improvement.
• Translate annual and seasonal outage forecasts into equipment, technology, documentation, inventory, and material-readiness plans for planned and select forced outages.
• Support budget planning for outage materials, technology devices, office supplies, and vendor services by tracking spend, forecasting variances, and identifying cost-optimization opportunities.
• Monitor and report KPIs, including final field report cycle time, backlog, on-time shipments, audit accuracy, inventory loss, and other performance measures.
• Coordinate outage planning meetings and ensure actions, communications, documentation, shipping, and logistics requirements are captured and completed.
• Oversee preparation, quality review, version control, distribution, and shipment of physical and digital outage materials, including job books, drawing books, logbooks, CORE cases, technology boxes, and field documentation packages.
• Maintain real-time field support communications and coordinate resolution of document preparation, downloading, printing, scanning, filing, and production issues.
• Oversee Final Field Report processing, quality review, routing, approvals, stakeholder communication, work queues, priorities, and turnaround targets.
• Ensure outage records and materials comply with naming, categorization, database, archival, retention, ISO, export-control, and corporate documentation standards.
• Supervise receipt, data extraction, secure storage, re-inventory, readiness checks, audits, and replacement of serialized technology devices and field support materials.
• Maintain inventory controls and min/max levels for technology, outage materials, office supplies, and ancillary items based on outage schedules and usage trends.
• Lead onboarding, training, and awareness activities for new field personnel covering outage support processes, technology requirements, document standards, systems, and tools.
• Facilitate departmental and cross-functional initiatives, coordinating stakeholders and deliverables across multiple time zones and seasonal outage peaks.

Requirements

• Associate degree from an accredited institution and at least three (3) years of related experience and/or training, or an equivalent combination of education and experience.
• Experience supervising business support, project support, outage services, field operations support, logistics, inventory, documentation, or related operational activities.
• Ability to read, analyze, and interpret business metrics, procedural documentation, technical requirements, and performance data.
• Strong communication and presentation skills with the ability to respond to managers, customers, suppliers, field personnel, and cross-functional stakeholders.
• Strong organizational, reasoning, and problem-solving skills with the ability to work independently, coordinate projects, assess issues broadly, and make sound decisions.
• Proficiency with Microsoft Word, Excel, Visio, PowerPoint, Outlook, and related business applications; advanced Excel experience with formulas and macros required.
• Experience creating Power BI dashboards and business KPI reporting preferred.
• Working knowledge of Adobe Acrobat Pro and document editing, merging, scanning, and production processes.
• Familiarity with change management and document management systems such as SharePoint, SAP, Smartsheet, and Windchill.
• Knowledge of ISO 9001 and ISO 45001 requirements, confidential information controls, and export-controlled data handling preferred.
• Ability to travel overnight less than 15%, maintain a valid driver’s license and passport, and support time-sensitive work during seasonal outage peaks.
• Ability to work in office and warehouse environments and meet physical requirements, including standing, walking, bending, and lifting up to 25 pounds frequently and 50 pounds occasionally in environments where personal protective equipment may be required.

Why Should You Apply?

• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Excellent development programs and advancement opportunities.
• Tuition reimbursement and on-the-job training.
• Paid vacation, sick time, and holidays.
• Committed to quality products and services.
• Great working environment and culture.
• Employee Appreciation Programs and Event.

Mitsubishi Power is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.