Business Product Manager I / II

Arizona Public Service Company; Phoenix (AZ); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Arizona Public Service Company is looking for a Business Product Manager I/II to shape and deliver digital solutions aligned with business strategy and customer needs. You will own the product roadmap, coordinate across teams, and drive data-informed decisions to deliver value.

This role emphasizes collaboration with stakeholders, usability, and continuous improvement. The position requires leading multiple products, leveraging both qualitative and quantitative insights, and mentoring junior

Qualifications

• Requires a four-year Bachelor's degree in Business, IT, Analytics or related field.
• For Business Product Manager I: plus 3 years in product management or business analysis; in lieu of degree, 7 years experience.
• For Business Product Manager II: plus 8 years in product management or related field; in lieu of degree, 12 years experience.

Responsibilities

• Owns and communicates product vision and roadmap across the organization.
• Manages multiple products/features and balances priorities for customer and business value.
• Incorporates qualitative/quantitative data to inform decisions and prioritize features.
• Partner with stakeholders to translate goals into actionable features and drive implementation.
• Promotes agile practices and rapid feedback for improved responsiveness.
• Mentors junior product managers and delivery teams across divisions.
• Collaborates with Technical Product Owners to align with market needs.

Skills

Business operations

Cross-functional collaboration

Microsoft Office proficiency

Education

Bachelor's degree in Business/IT/Analytics

Bachelor's degree alternative (acceptable experience)

Tools

Excel

Access

PowerPoint

Word

Job description

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Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Summary

The Business Product Manager I / II plays a pivotal role in shaping and delivering digital solutions that align with business strategy and customer needs. Manages a broad scope of responsibilities often overseeing multiple products and features simultaneously. Owns the product roadmap, ensuring alignment with strategic goals and coordinating across teams to drive execution. Supports the development and adoption of product roadmaps, facilitates cross-functional collaboration, and ensures that product decisions are informed by data and user insights. Partners with stakeholders across the organization to translate strategic goals into actionable product features, driving value through iterative delivery and continuous improvement.

Business Product Manager I

• A four-year Bachelors degree in Business, Information Technology, Analytics or other job-related field from an accredited college or university
• Plus three (3) years of experience in product management, business analysis and/or other job-related positions.
• In lieu of bachelors degree, combination of college coursework and/or experience in product management, business analysis and/or other job-related positions equaling seven (7) years.

Business Product Manager II

• A four-year Bachelors degree in Business, Information Technology, Analytics or other job-related field from an accredited college or university
• Plus eight (8) years of experience in product management, business solution development or other job-related field.
• In lieu of bachelors degree, combination of college coursework and/or experience in product management, business solution development or other job-related field equaling 12 years.

Preferred Special Skills, Knowledge or Qualifications:

• Strong understanding of business operations and customer-centric design principles.
• Demonstrated ability to collaborate across teams, communicate effectively, and manage stakeholder expectations.
• Proficiency in Microsoft Office applications, including Excel, Access, PowerPoint, and Word. Experience in training, change management, and agile methodologies.

Major Accountabilities

1. 1) Owns and communicates the product vision and roadmap across all levels of the organization to ensure alignment. Leads the development and adoption of product roadmaps that reflect business strategy and guide quarterly planning efforts.
2. 2) Manages multiple products and/or features, balancing competing priorities and ensuring delivery of customer and business value. Leverages qualitative and quantitative data to inform product decisions and prioritize features.
3. 3) Participates in exploratory research and applies active listening to understand customer needs and behaviors. Collaborates with customer experience teams to develop customer journeys, wireframes, prototypes and process maps focused on usability and accessibility. Supports user research and experimentation to validate product concepts and improve user experience.
4. 4) Builds strong relationships with stakeholders and fosters cross-functional collaboration across teams and departments to ensure high-quality product outcomes. Champions team culture and innovation, promoting transparency and alignment throughout the product delivery process.
5. 5) Drives execution of the product roadmap, balancing delivery speed with quality and business impact. Promotes agile practices and rapid feedback cycles to enhance responsiveness and continuous improvement.
6. 6) Provides subject matter expertise and mentorship to junior product managers and product delivery teams. Leads by influence across divisions, fostering a culture of adaptability, innovation and learning.
7. 7) Partners with Technical Product Owners and stakeholders to ensure product development reflects industry trends and market needs. Acts as an informed expert within the business unit, leveraging market insights to guide product strategy.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Hybrid:Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Working from a home office requires adequate technology and an appropriate ergonomic set up.
• Role types are subject to change based on business need.

Job Segment: Sustainability, Nuclear, Energy