Business Process Specialist

Grand Sierra Resort; Reno (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

Grand Sierra Resort in Reno, NV is seeking a detail-oriented Contracts/Events Coordinator to support pre-sales and post-sales activities. You will process contracts, manage group bookings and deposits, and coordinate with accounting for billing and deposits.

Responsibilities include maintaining Salesforce/Delphi data, generating reports (CVENT, Knowland), and assisting with hotel profiles while staying flexible across shifts and weekends.

Qualifications

• Minimum years of contract processing experience required.
• Experience with Salesforce/Delphi and reporting tools.
• Ability to manage group bookings, deposits and related documents.

Responsibilities

• Manage lead data and inquiries in Salesforce, coordinating with managers.
• Assist with lead assignments and reporting.
• Prepare correspondence, contracts and documentation for groups.
• Create new accounts/bookings in Salesforce/Delphi and maintain systems.
• Review and manage meeting/event contracts, addendums and cancellations.
• Provide customer assistance with group contacts as needed.
• Support Salesforce/Delphi operations and produce reports (Sales Force-Delphi, CVENT, Knowland).
• Conduct weekly/monthly audits and monitor group deposits.
• Distribute daily to quarterly data to other departments.
• Assist with hotel’s CVENT profile/listing.

Skills

Sales coordination

Customer service

Communication skills

Attention to detail

Interpersonal skills

Flexible to shifts

Analytical skills

Microsoft Office

Problem solving

Tools

Salesforce

Delphi

CVENT

Knowland

Job description

Summary

This person will provide material support at the pre-sales and post-sales stages; prepare review and provide administration and process bookings, while coordinating w/ accounting on group billing and deposits.

Essential Duties And Responsibilities

• Responsible for all inquiries/lead data in Sales Force and communicates with appropriate managers.
• Assist with lead assignments and reporting.
• Prepare all correspondence, contracts, resumes, and maintains all documentation related to definite groups.
• Create new accounts/bookings using Salesforce/Delphi and maintain computer and trace system. Independently compose correspondence related to assigned responsibilities.
• Review, process and manage all Meeting and Event contracts, addendums, and cancellations with follow-up traces to appropriate staff members to ensure timely response.
• Provide customer assistance with group contacts when necessary.
• Provide all aspects of Salesforce/Delphi support.
• Compiles various requested Sales Force- Delphi, CVENT and Knowland Reports.
• Conducts weekly and monthly audits and monitors group deposits.
• Manages and communicates daily, monthly, and quarterly data to other departments.
• Assists with Hotel’s CVENT profile/listing.
• Any other duties as assigned within the scope of this position.

Summary

This person will provide material support at the pre-sales and post-sales stages; prepare review and provide administration and process bookings, while coordinating w/ accounting on group billing and deposits.

Essential Duties And Responsibilities

• Responsible for all inquiries/lead data in Sales Force and communicates with appropriate managers.
• Assist with lead assignments and reporting.
• Prepare all correspondence, contracts, resumes, and maintains all documentation related to definite groups.
• Create new accounts/bookings using Salesforce/Delphi and maintain computer and trace system. Independently compose correspondence related to assigned responsibilities.
• Review, process and manage all Meeting and Event contracts, addendums, and cancellations with follow-up traces to appropriate staff members to ensure timely response.
• Provide customer assistance with group contacts when necessary.
• Provide all aspects of Salesforce/Delphi support.
• Compiles various requested Sales Force- Delphi, CVENT and Knowland Reports.
• Conducts weekly and monthly audits and monitors group deposits.
• Manages and communicates daily, monthly, and quarterly data to other departments.
• Assists with Hotel’s CVENT profile/listing.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Experience and success with multi-million-dollar personal sales goals.
• Operations knowledge of resort/casino properties.
• Strong communication skills, ability to plan and implement action plans.
• Working knowledge of Delphi.
• Must be personable and exemplary customer service skills.
• Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company.
• Must possess a strong attention to detail and presentation skills.
• Proficient in Microsoft Office Products: Word, Excel, Power Point, Publisher, and Outlook.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analyzing, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

EDUCATION And/or EXPERIENCE

• Minimum of 3 years’ in contract processing functions experience and 1 year in sales systems or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

• Must be able to maintain appropriate Alcohol Awareness card.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly sitting and occasionally standing and walking during the duration of their shift.
• The team member will constantly have repetitive use of both hands.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed consistently indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
• The noise level in the work environment is usually quiet to moderate.
• Team Member may be exposed to odor and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.