Business Process Specialist

Arhaus; Boston Heights (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Arhaus is seeking a Business Process Specialist to act as a process SME across merchandising, planning, buying, sourcing and product development. You will design and sustain end-to-end processes to connect teams, improve efficiency, and scale operations.

This role requires strong project management and stakeholder engagement to drive cross-functional improvements. You will partner with Product, Supply Chain, IT, Finance and other stakeholders to define future state roadmaps, create SOPs, and

Qualifications

• Bachelor’s or higher in industrial engineering, supply chain, operations, business or a related discipline.
• Experience leading cross-functional process improvement initiatives and project management.
• Strong analytical capability with data-driven decision making.
• Excellent communication and presentation skills.
• Retail or planning experience is a plus.

Responsibilities

• Serve as process SME, understanding workflows, KPIs, and operational context.
• Identify improvement opportunities with planning, buying, sourcing & PD teams.
• Develop and maintain process documentation, SOPs, and training materials.
• Use data analytics to drive key decisions and measure success against KPIs.
• Lead cross-functional projects, build partnerships with Product, Supply Chain, IT and Finance.
• Plan, monitor, and drive adoption of process improvements and change management.

Skills

Analytical thinking

Project management

Stakeholder engagement

Process improvement

Communication & presentation

End-to-end process understanding

Education

Bachelors in Industrial Engineering / Supply Chain / Operations / Business

Tools

Excel

Job description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

The Business Process Specialist serves as the functional process expert responsible for understanding, designing, improving, and sustaining business processes across the end-to-end product lifecycle. This role develops deep knowledge of how merchandising, planning, buying, sourcing and product development teams work together, ensuring processes are connected, efficient, and scalable.

The Business Process Specialist leads and supports process improvement initiatives – many of which span across product & additional teams – requiring strong project management, stakeholder engagement, and the ability to influence without direct authority. This role will help drive operational excellence & enable teams to execute more effectively.

Essential Duties & Responsibilities

Functional Process Expertise

• Act as process Subject Matter Expert (SME), maintaining a deep understanding of workflows, requirements, KPIs and operational context.
• Partner with functional leaders within planning, buying, sourcing & PD to identify improvement opportunities & define future state roadmap.
• Develop and maintain functional process documentation, SOPs, and training materials.
• Utilize data analytics to drive key decisions & measure success based on aligned KPIs

Cross-Functional Collaboration & Influence

• Serve as process SME to advocate during cross-functional projects, ensuring that business requirements & impacts are understood.
• Build strong partnerships with Product teams, Supply Chain, IT, Finance, Merchandising & other relevant stakeholders.
• Facilitate meetings, lead working sessions, and manage diverse stakeholder groups to drive consensus.

Project Management

• Build and manage project plans for process improvement initiatives, including scope definition, resource planning, timelines, risks, and deliverables.
• Track progress, communicate status to stakeholders and leadership, and elevate challenges when needed.
• Coordinate cross-functional teams to achieve project goals on time and within scope.

Change Management & Adoption

• Help drive change management activities including communications, training, and support during rollout both internally & externally with vendor partners.
• Work with leaders and teams to ensure adoption of new processes and system-driven behaviors.
• Monitor post-implementation performance and drive corrective actions where necessary.

Requirements

• Bachelors degree in Industrial Engineering, Supply Chain, Operations Management, Business, or related discipline
• 3 - 7 years experience in process improvement, operations, industrial engineering, supply chain, or relevant functional area
• Ability to rapidly understand end-to-end business processes and identify opportunities for improvement
• Retail and/or planning experience a plus
• Demonstrated experience leading cross-functional process improvement initiatives
• Strong project management skills: planning, prioritization, risk management, stakeholder communication
• Strong analytical capability & ability to understand & drive decision making based on data
• Exceptional excel skills – ability to work across different data sources & utilize complex excel formulas to analyze data
• Excellent communication & presentation skills

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI Code of Conduct

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.