Business Process & Risk Transformation Lead

TD Bank, N.A.; Charlotte (NC); On-site; USD 149,000 - 240,000; Full time

Job summary

TD Bank, N.A. in Charlotte, North Carolina seeks a Business Process & Risk Transformation Lead to oversee a large, complex business management function with enterprise impact.

You will drive regulatory, operational, and control challenges into structured workstreams and measurable outcomes. You will lead remediation and transformation across multiple organizations, influence senior executives without authority, and translate risk into strategic recommendations for executive decision-making while

Qualifications

• Undergraduate degree required with 10+ years related experience.
• Preferred certifications in Six Sigma and related risk/compliance domains.

Responsibilities

• Rapidly assessing regulatory, operational, and control-related challenges.
• Structuring ambiguous problems into actionable workstreams and measurable outcomes.
• Leading large-scale lookback, remediation, and transformation across organizations.
• Influencing senior executives without direct authority.
• Translating risks into strategic recommendations for executive decision-making.
• Driving accountability across groups while ensuring governance.
• Forecasts programs/initiatives and coordinates prioritization with stakeholders.
• Provides communications to stakeholders and employees aligned with strategy.

Skills

Regulatory analysis and risk

Problem structuring

Leadership

Influencing without authority

Executive communication

Strategic recommendations

Stakeholder management

Portfolio prioritization

Education

Undergraduate degree

Six Sigma Certification

CRC M/CRMA/CIA/CERP Certifications

Job description

Work Location: Charlotte, North Carolina, United States of America Hours: 40 Pay Details: $148,720- - $240,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Business Management, Strategy & Support

Job Description

The Business Process & Risk Transformation Lead oversees and leads a large and/or highly complex, and diverse business management function for an area of significant risk, complexity, or scope usually involving medium to long term planning, ensuring an integrated approach with other business management areas, broader organization, and enterprise as appropriate.

Key Responsibilities

• Rapidly assessing complex regulatory, operational, and control-related challenges.
• Structuring ambiguous problems into actionable workstreams and measurable outcomes.
• Leading large-scale lookback, remediation, and transformation efforts that span multiple organizations.
• Challenging assumptions and proposed solutions to ensure underlying root causes are addressed.
• Influencing senior executives and business leaders without direct authority.
• Translating complex risks and operational issues into strategic recommendations for executive decision-making.
• Driving accountability across groups responsible for execution while maintaining independent oversight and governance.

Depth & Scope

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Develops, communicates, and implements a holistic strategy for own specific business management function in support of and integrated with the overall business strategy

Oversees/leads/manages and plans work activities that may require alignment across multiple areas

Leads the team in the development and/or integrated implementation of policies/processes/procedures/changes across multiple functional areas

Leads partners to management and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends

Identifies issues and opportunities and recommends action to senior management

Acts as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and clarifies scope of accountabilities while influencing and aligning others as needed

Ensures an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership

Forecasts programs/initiatives and demand, and coordinates prioritization of the portfolio/initiatives with key stakeholders

Provides functional/business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate, and aligned to business strategies and executive management direction

Education & Experience

Undergraduate degree required 10+ years related experience

Preferred Qualifications

Six Sigma Certification and/or CRCM,CRMA, CIA, CERP Certification

Physical Requirements

• Never: 0%
• Occasional: 1-33%
• Frequent: 34-66%
• Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

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Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [e-mail]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

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