Business Process Principal Consultant - Customer Industry Solutions (CIS)

SAP SE; United States; Remote; USD 152,000 - 341,000; Full time

Job summary

SAP SE in the United States is seeking a senior Industry AI leader to drive customer engagements, define high-value AI use cases, and own end-to-end lifecycles from discovery to deployment.

You will coordinate executive workshops with business and IT stakeholders, quantify ROI, and build reusable industry AI assets across SAP globally, leveraging SAP S/4HANA and related platforms.

Qualifications

• 6+ years in Manufacturing, Energy & Natural Resources, Consumer Products, or Professional Industries.
• Hands-on AI use case development focusing on data readiness, process fit, and measurable outcomes.
• Proven track record in product definition and delivery or leading complex customer transformations at senior stakeholder level.
• Ability to lead executive workshops and co-innovation engagements with business and IT decision-makers.
• Translate AI opportunities into quantified business cases with realistic KPIs and ROI timelines.
• Strong knowledge of SAP S/4HANA, SAP Business AI Platform, SAP Joule, Signavio, LeanIX and cloud-first architecture.

Responsibilities

• Lead discovery workshops and FDE-style boot camps to surface high-value Industry AI opportunities.
• Define high-value Industry AI use cases with data requirements, KPIs, and quantified value.
• Own end-to-end lifecycle from discovery to deployment, defining requirements and prototypes and partnering with engineering.
• Deliver value rapidly with a fast, iterative model producing production value within weeks.
• Build the Industry AI portfolio with documented financial and operational value reusable globally.

Skills

Industry expertise

AI use cases

Product management

Executive facilitation

Business value quantification

English communication

Tools

SAP S/4HANA

SAP Business AI Platform

SAP Joule

Signavio

LeanIX

Clean-core, cloud-first

Job description

What You Will Do

• Lead customer innovation engagements: Run discovery workshops and FDE-style boot camps with business and IT stakeholders to surface, qualify, and prioritize high-value Industry AI opportunities.
• Define high-value Industry AI use cases: Translate business challenges into implementable AI solutions — covering data requirements, agent architecture, KPIs, and quantified value metrics.
• Own the end-to-end lifecycle: Drive use cases from discovery to deployment — defining requirements, building prototypes and acceptance criteria, partnering with engineering throughout, and validating business outcomes.
• Deliver value rapidly: Apply a fast, iterative model that puts measurable customer value in production within weeks, not quarters.
• Build the Industry AI portfolio: Turn customer learnings into industry-specific AI assets and accelerators — with documented financial and operational value, reusable across SAP globally.

What You Bring

• Deep industry expertise: 6+ years in Manufacturing, Energy & Natural Resources, Consumer Products, or Professional Industries — with operational-level knowledge of where processes break and where transformation creates real value.
• AI use case expertise: Hands‑on experience defining Agentic AI solutions with a clear focus on data readiness, process fit, and measurable outcomes.
• Product Management or consulting excellence: Proven track record in product definition and delivery, or in leading complex customer transformation initiatives at the senior stakeholder level.
• Customer engagement skills: Demonstrated ability to lead executive workshops, FDE-style discovery sessions, and co‑innovation engagements with business and IT decision‑makers.
• Business value orientation: Ability to translate AI opportunities into quantified business cases — with realistic KPIs and ROI timelines, not just value narratives.
• SAP platform knowledge: Strong working knowledge of SAP S/4HANA, SAP Business AI Platform, SAP Joule, Signavio, LeanIX, and clean‑core, cloud‑first architecture principles.
• Communication skills: Clear, concise English — written and verbal — able to produce sharp requirements documentation and lead executive‑level discussions.

Where You Belong

You will join SAP's Customer Industry Solutions (CIS) team — a global group of industry experts at the intersection of deep domain knowledge and cutting‑edge AI engineering. The role demands both rare domain depth and the ability to influence engineering teams, product managers, and customer executives. Guiding others to define sharper use cases, ask better value questions, and close the gap between AI potential and business reality is an explicit expectation at this level.

*Please note, this role is location agnostic. Any and all locations from within the U.S. will be considered. #SAPIndustryAI

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and is in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 151900 - 340900 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.