business process lead - Industrial Engineering Solutions

Starbucks; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Tuition coverage

Job summary

Starbucks is seeking a business process lead to identify, design, and test operational improvements across our coffeehouse network. You will apply industrial engineering and continuous improvement practices to increase throughput, improve partner experience, and enable faster customer service.

Responsibilities include leading capacity planning, data analysis, time studies, and workflow redesign. This role requires field observation, pilot testing, and collaboration with product and operations

Qualifications

• Experience using data to identify trends, diagnose root causes, and support recommendations.
• Experience in retail, restaurant, hospitality, manufacturing, logistics, or service operations.
• Experience conducting pilot tests and operational experiments.
• Knowledge of Lean, Toyota Production System, Continuous Improvement, Six Sigma, or IE principles.
• Familiarity with labor standards, workflow design, or operational excellence methodologies.

Responsibilities

• Lead process improvement initiatives to increase throughput, capacity, and simplicity.
• Analyze operational performance data to identify constraints and opportunities.
• Conduct time studies, workflow analyses, and observe current-state operations.
• Design and test new operating routines, station layouts, sequencing, and work processes.
• Develop capacity models to quantify impacts and inform decisions.
• Collaborate with cross-functional teams to evaluate new products and equipment.
• Communicate findings with data-supported storytelling to leadership.
• Travel to coffeehouses and field locations to observe operations and validate solutions.

Skills

Data analysis

Lean concepts

Process improvement

Operations storytelling

Cross-functional collaboration

Education

Bachelor’s degree in Industrial Engineering/Operations Management/Supply Chain/Engineering/Business

Job description

Now Brewing – business process lead! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

A business process lead is responsible for identifying, designing, and testing operational improvements that increase coffeehouse capacity, improve partner experience, and enable faster customer service. This role combines industrial engineering, process design, operational analysis, and continuous improvement practices to solve complex business challenges as scale.

• Lead process improvement initiaves focused on increasing coffeehouse throughput, capacity, and operational simplicity
• Analyze operational performance data to identify constraints, inefficiencies, and opportunities for improvement.
• Conduct time studies, workflow analysis, and process observations to understand current-state operations.
• Design and test new operation routine, station layouts, sequencing methods, and work processes.
• Develop capacity models to quantify operational impacts and support business decision-making.
• Partner with cross functional teams to evaluate new products, equipment and initiates from an operational perspective
• Communicate findings and recommendations to leaders through clear, concise, and data-supported storytelling.
• Travel to coffeehouses and field locations as needed to observe operations and validate solutions.

We’d Love To Hear From People With

• Bachelor’s degree in Industrial Engineering, Operations Management, Supply Chain, Engineering, Business or related field.
• 5+ years experience in process improvement, industrial engineering, operations consulting, continuous improvement, or related disciplines
• Experience using data to identify trends, diagnose root causes, and support recommendations
• Experience in retail, restaurant, hospitality, manufacturing, logistics, or service operations.
• Experience conducting pilot test and operational experiments
• Knowledge of Lean, Toyota Production System, Continuous Improvement, Six Sigma, or Industrial Engineering principles.
• Familiarity with labor standards, workflow design, or operational excellence methodologies.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258. [CM1]