Business Process Engineer Sr. Process Design Specialist II

100 Horizon Healthcare Services, Inc; Newark (NJ); On-site; USD 109,600 - 149,625; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement plans

Generous PTO

Tuition reimbursement

Job summary

100 Horizon Healthcare Services, Inc in Newark, NJ is seeking a professional to lead data collection and analyses for process improvement initiatives. The role requires 8+ years of experience in business process redesign and a healthcare background is preferred. The position offers a competitive salary ranging from $109,600 to $149,625 based on qualifications.

The successful candidate will collaborate with senior leaders, manage complex projects, and positively influence organizational change while ensuring high-quality results.

Qualifications

• Minimum 8 years of business process improvement or redesign experience.
• Healthcare background highly preferred.
• Experience in a multi-divisional corporate environment desired.

Responsibilities

• Lead complex process improvement initiatives with minimal supervision.
• Influence senior leaders to make informed decisions.
• Manage multiple complex projects simultaneously.

Skills

Leadership

Communication

Project Management

Analytical Skills

Education

High School Diploma/GED

Bachelor’s degree or relevant experience

Lean Six Sigma Black Belt

Tools

Minitab

MS Office (Word, Excel, PowerPoint, Visio)

Job description

About the Role

The role is responsible for conducting data collection and analyses to support process improvement programs and projects that reduce cost and complexity across the enterprise. The incumbent leads initiatives of varying complexity and scope within business divisions and cross‑functional enterprise efforts, drafts and reviews project deliverables and analyses (value‑stream mapping, statistical analyses), supervises business process analysts, develops business cases using ROI models, serves as a strategic consultant and business partner to leadership, and improves process performance while enhancing the customer experience. The incumbent also promotes the BPI brand, mentors staff pursuing Green Lean/Green Belt certifications, and participates in BPI organization building activities.

What You’ll Do

• Lead complex process improvement initiatives impacting multiple functions or businesses with minimal supervision.
• Act as a dedicated resource working with division leaders to support process improvement.
• Influence senior leaders to make informed decisions.
• Lead project teams of peer‑level resources.
• Report and communicate results to senior business leaders and division teams without direct authority.
• Serve as a change agent/coach to sustain changes.
• Build positive relationships and credibility with BPI teams and business partners.
• Engage people and develop them through teamwork and high participation.
• Assess change readiness and prepare plans to help stakeholders through change.
• Utilize process improvement principles and tools to achieve significant improvement results.
• Direct the analysis of process improvement analysts.
• Drive for high‑quality results.
• Apply Lean Six Sigma tools and methodologies to align activities with business objectives.
• Manage multiple complex projects simultaneously.
• Identify and manage program risks and issues that impact progress.
• Prepare detailed plans to track performance and ensure timely delivery of project deliverables.
• Develop practical solutions and methodologies for complex business and enterprise problems.
• Coaching, mentoring, and assisting Lean, Green Belt and Black Belt‑level candidates to certification.
• Develop internal and external content for leadership presentations.
• Ensure deployment of common solutions across divisions and businesses.
• Identify and present new project opportunities to leadership.
• Share best practices with fellow process improvement coaches and customers.
• Partner with Finance and Business to develop and track project metrics.
• Develop business cases using ROI models.
• Develop control plans and monitor performance and improvement in key metrics.
• Deliver significant operational improvement and financial benefits to meet annual targets.

Core Individual Contributor Competencies

• Building a successful team
• Communication
• Facilitating change
• Gaining commitment
• Innovation
• Managing conflict
• Adaptability
• Technical/professional knowledge

What You Bring – Education & Experience

• High School Diploma/GED required
• Bachelor’s degree preferred or relevant experience in lieu of degree
• Minimum 8 years of business process improvement or process redesign experience
• Healthcare background highly preferred
• Experience in a multi‑divisional corporate environment desired

Licensing, Certifications & Registrations

• Qualified Lean Six Sigma Black Belt certification from an industry‑recognized leader (e.g., American Society for Quality)
• Master Black Belt preferred

Knowledge

• Healthcare industry experience preferred
• Experience in a multi‑divisional corporate environment
• Strong knowledge of change‑management principles and strategies as applied to people and process
• Proven project management and process improvement skills, including strong knowledge of Lean and Six Sigma methodologies
• Proficiency with Minitab or other statistical software
• Proficient in MS Office products (Word, Excel, PowerPoint, Visio)

Skills and Abilities

• Ability to lead large cross‑divisional teams
• Excellent verbal and written communication skills for executive‑level updates
• Excellent presentation/facilitation skills
• Strong vendor relationships
• Ability to gather, synthesize and analyze data and draw logical conclusions
• Strong project management experience
• Well organized and results‑driven

Travel

Occasional travel may be required to alternate Horizon sites.

Compensation & Benefits

Salary Range: $109,600 – $149,625 (based on education, experience, licensure, certifications, geographic location, and internal equity). Horizon also provides a comprehensive compensation and benefits package, which includes:

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement plans
• Generous PTO
• Incentive plans
• Wellness programs
• Paid Volunteer Time Off
• Tuition reimbursement

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut, or Delaware.

EEO Statement

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.