Business Process Consultant / Systems Engineer

VetCV

Pensacola (FL)

On-site

USD 110,000 - 140,000

Full time

14 days+

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Benefits offered by this job

401k match

Medical

Dental

Vision

PTO

Education Reimbursement

Job summary

Argo Cyber Systems is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction on a ServiceNow-based ITSM/ITIL transformation for a U.S. Government program.

You will design and lead workshops, translate requirements into user stories, and collaborate with delivery teams to ensure outcomes meet customer needs. This role requires US citizenship, DHS suitability, TS/SCI clearance, and 6+ years of relevant experience.

Qualifications

Must be a US Citizen.
Must be able to obtain DHS suitability prior to starting employment
Must be able to obtain a TS/SCI Clearance
6+ years of directly relevant experience
2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
Excellent communication and presentation skills
Experience in analyzing and recommending ITSM strategies based on business priorities
Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team
Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
Familiarity with the ServiceNow platform, including the development of customizations beyond out-of-box
Strong documentation and technical writing experience.

Responsibilities

Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
Be a key member of an overall engagement team focused on delivering customer outcomes
Lead customer design workshops
Guiding customers in defining and refining business requirements for functional aspects of the solution
Drafting user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
Contribute towards continuous improvement of leading practices
Growing and mentoring other members of ServiceNow and the partner ecosystem

Skills

Excellent communication

Analytical skills

Interpersonal skills

Consulting experience

Leadership

Technical writing

ITSM/ITIL expertise

ServiceNow familiarity

Education

Bachelor's degree in Systems Engineering, Computer Science, Information Systems or related technical field

Tools

MS Teams

MS Outlook

MS SharePoint

Jira

Confluence

Jira Align

Job description

Job Description

Argo Cyber Systems is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats. Argo Cyber Systems is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Responsibilities

Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
Be a key member of an overall engagement team focused on delivering customer outcomes
Lead customer design workshops
Guiding customers in defining and refining business requirements for functional aspects of the solution
Drafting user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
Contribute towards continuous improvement of leading practices
Growing and mentoring other members of ServiceNow and the partner ecosystem

Required Skills

Must be a US Citizen
Must be able to obtain DHS suitability prior to starting employment
Must be able to obtain a TS/SCI Clearance
6+ years of directly relevant experience
2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
Excellent communication and presentation skills
Experience in analyzing and recommending ITSM strategies based on business priorities
Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team
Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
Familiarity with the ServiceNow platform, including the development of customizations beyond out-of-box
Strong documentation and technical writing experience.

Desired Skills

Experience with Scaled Agile Framework (SAFe) knowledge and experience
Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

Required Education

Bachelor’s degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree level education.

Desired Certifications

DoD 8570.1-M Compliance at IAT Level I (e.g., Certified Information Systems Security Professional (CISSP)) certification required.
Agile software development methodology certification (e.g. SCRUM Master) desired.
Certified Systems Engineering Professional (CSEP) certification desired.

Other Benefits

Benefits included:

401k match
Medical
Dental
Vision
PTO
Education Reimbursement

Why Join Argo Cyber Systems?

Innovative Environment: Work on the cutting edge of cybersecurity technology.

Career Growth: Opportunities for continuous learning and professional development.

Impactful Work: Contribute to critical national security initiatives.

Collaborative Culture: Be part of a team that values collaboration and innovation.

Competitive Benefits: Enjoy comprehensive benefits, including health, retirement, and more.

Company Description

As a customer-focused Cyber Security Engineering firm, we deliver technical solutions to a wide range of clients, including the US Intelligence Community, Department of Defense (DOD), Department of Homeland Security (DHS), US Government, and commercial entities. Our core competencies lie in cybersecurity engineering solutions, technical services, and commercial products tailored to support the needs of the intelligence and defense sectors. Our track record underscores our ability to deliver timely and cost-effective solutions, demonstrating expertise in Cyber Security Engineering and seamless technology integration.

Argo Cyber excels in devising information security strategies and technical solutions to safeguard against insider threats, advanced persistent threats, and data breaches. Recent projects include establishing secure system baselines for Cloud Computing, DHS CISA CIRT, Critical Infrastructure Assessment, and Military Cyber systems integration.

Company History

Argo Cyber Systems was launched in 2018 to provide local Cyber Security expertise to the local community.

Philosophy of the Company

Our Vision

We imagine a time when our communities, and the world, will need us less as systems become more secure. Until then, we will stand in the gap and continue to defend.

Our Mission

Is to provide the best cyber security teams to our clients to provide a blanket of protection over their systems and data.

Community Description

Our sugar sand beaches are just the beginning of your vacation experience when you visit Pensacola. Discover nearly 500 years of history, unique shopping, and luxurious places to stay when you plan a trip to Pensacola, Florida.