Business Process Consultant

Credera; Addison (TX); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

In-office days three per week

Job summary

Credera is seeking a Business Process Consultant to partner with clients on rethinking content workflows within the Adobe Workfront ecosystem. The role focuses on process transformation, operating model design, and scalable workflows across global brands and enterprise teams.

You will assess current operations, identify inefficiencies, and design future-state processes that align business goals with platform capabilities, driving meaningful improvements in planning, creation, review, and

Qualifications

• 5+ years of experience in business process consulting, operating model design, process optimization, transformation consulting, or related disciplines.
• Experience leading cross-functional conversations and stakeholder alignment across complex environments.
• Strong process mapping, workflow analysis, and requirements gathering skills.
• Experience with technology implementations and translating needs into process requirements.
• Excellent communication and facilitation with the ability to influence without direct authority.

Responsibilities

• Lead discovery, assessment, and future-state design of business processes and operating models across the Content Supply Chain.
• Design end-to-end content lifecycle processes from planning to delivery and measurement.
• Facilitate workshops and guide transformation initiatives with stakeholders across marketing, creative, content ops, and technology.
• Partner with architects and implementation teams to align processes with Adobe Workfront, AEM, and related tech.
• Develop client process maps, operating model artifacts, and requirements documentation.

Skills

Communication

Facilitation

Problem solving

Analytical thinking

Change management

Cross-functional collaboration

Adaptability

Education

Bachelor's degree in business / IT

Tools

Adobe Workfront

Adobe Experience Manager (AEM)

Adobe Experience Cloud

Job description

Job Description

Credera is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across various industries. We continuously evolve our services to meet the needs of future organizations and reflect modern best practices. Our unique global approach provides tailored solutions, transforming the most influential brands and organizations worldwide.

Agency

Credera

Job Function

Consulting

Job Subfunction

Business and Change Consulting

Job Description

Credera is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across various industries. We continuously evolve our services to meet the needs of future organizations and reflect modern best practices. Our unique global approach provides tailored solutions, transforming the most influential brands and organizations worldwide.

LeapPoint has fully integrated into Credera to form a unified global Adobe Practice for their parent company, Omnicom. The combination of Credera’s transformation consulting expertise and LeapPoint’s award-winning Adobe capabilities, integrated into Omnicom’s leading connected capabilities in media, creative, commerce, data, and identity solutions, offers comprehensive, end-to-end transformations at enterprise scale: https://credera.com/en-us/insights/omnicoms-transformation-consultancy-strengthens-capabilities-with-the-launch.

The Business Process Consultant will partner directly with clients to rethink how content moves from intake to delivery in the Adobe Workfront ecosystem. This role works with global brands and enterprise teams to design and implement scalable workflows across the content supply chain using Adobe Workfront.

In this role, you will assess how work gets done today, pinpoint inefficiencies, and design future-state processes that align business goals with platform capabilities. The focus is on real operating model change, ensuring Workfront is embedded in a way that meaningfully improves how teams plan, create, review, and deliver content.

Successful Business Process Consultants enter Credera with experience leading cross-functional conversations, challenging the status quo, and driving alignment across multiple stakeholders in dynamic environments.

What You Will Do

• Business Process Transformation: Lead discovery, assessment, and future-state design of business processes, operating models, and ways of working across the Content Supply Chain. Identify inefficiencies, optimization opportunities, and AI use cases that improve operational effectiveness, process maturity, and business outcomes.
• Content Supply Chain Strategy & Optimization: Design and optimize end-to-end content lifecycle processes spanning planning, intake, workflow management, review and approval, asset development, delivery, and measurement. Develop scalable operating models, roles and responsibilities, and process standards that improve collaboration, reduce friction, and accelerate speed to market.
• Consulting & Stakeholder Leadership: Serve as a trusted advisor to client stakeholders across marketing, creative, content operations, technology, and leadership teams. Facilitate workshops, drive alignment, navigate organizational complexity, and guide transformation initiative.
• Technology & AI Enablement: Partner with Solution Architects and Implementation Teams to align business processes, operational requirements, and platform capabilities across Adobe Workfront, AEM, and related technologies. Translate business needs into actionable recommendations that inform solution design, technology adoption, automation, and AI-enabled workflows.
• Methodology & Thought Leadership: Develop and deliver client process maps, operating model artifacts, business requirements and recommendations documentation, and transformation deliverables. Contribute to the development of repeatable business process methodologies and best practices that strengthen the Omnicom Adobe Practice.

Who You Are

• 5+ years of experience in business process consulting, operating model design, process optimization, transformation consulting, or related disciplines.
• Proven ability to lead discovery efforts, facilitate stakeholder workshops, and design scalable business processes across complex enterprise environments.
• Demonstrated experience producing robust process documentation, including strong process mapping, workflow analysis, requirements gathering, and business documentation skills.
• Experience partnering with technology implementation teams and translating business needs into structured process requirements and solution considerations.
• Exceptional communication, facilitation, and stakeholder management skills with the ability to influence without direct authority.
• Strong analytical and problem-solving abilities with a demonstrated capacity to bring structure and clarity to ambiguous situations.
• Comfortable balancing strategic thinking with hands-on execution and working across multiple workstreams simultaneously.
• Results-driven, collaborative, and intellectually curious, with a passion for helping organizations improve how work gets done.
• Self-motivated, adaptable, and collaborative, with a passion for transformation, innovation, and continuous improvement.
• Experience supporting marketing operations, content operations, digital experience, Content Supply Chain, or related transformation initiatives is required.
• Hands-on experience with Adobe Workfront, Adobe Experience Manager (AEM), Adobe Experience Cloud, and AI-enabled workflows.

Preferred Certifications Include

• Business Analysis Certifications (e.g., IIBA ECBA / CCBA / CBAP)
• BPMN or Process Improvement Certifications
• Lean Six Sigma
• Adobe Workfront Certification

Travel: This position requires approximately 10–20% travel.

Learn More: Credera is part of Omnicom Precision Marketing that delivers transformative solutions rooted in data, technology, and AI. Omnicom Precision Marketing delivers precisely targeted and meaningful customer experiences at scale. Using its universal framework of connected data, connected intelligence and connected experiences, OPM provides services that include data-driven product / service design, technology strategy and implementation, CRM / loyalty strategy and activation, econometric and attribution modelling, technical and business consulting and digital experience design and development.

Compensation: The salary listed is provided for informational purposes only. Credera treats all applicants as individuals, considering, but not limited to, their professional and academic experience, specialized training, certifications, and associated responsibilities as they relate to our specific industry. The salary range listed is just one component of our total compensation package for each unique employee. We believe in recognizing and rewarding contributions at every level. While senior-level employees are eligible for a variable component as part of their compensation package, we are committed to supporting the growth and development of all team members. As employees progress in their careers, everyone will have opportunities to take on new responsibilities and become eligible for additional rewards. We strive to create an environment where everyone is empowered to succeed and advance.

Benefits: Credera provides a competitive salary and a comprehensive benefits plan. Benefits include health, mental health, vision, dental, and life insurance, prescriptions, fertility and adoption benefits, community service days, paid parental leave, PTO, 14 paid holidays, matching 401(k), Healthcare & Dependent Flexible Spending Accounts, and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com.

Hybrid Working Model: Our employees have the flexibility to work remotely two days a week. We expect team members to spend three days in person, with the freedom to choose the days and times that best suit them, their project, and their teams. You'll collaborate with your project team to balance flexibility with the benefits of in-person connection, delivering outstanding results for our clients. The Why: In-person engagement is essential for building strong relationships with clients and colleagues. It fosters trust, encourages learning, and helps us grow as consultants and professionals.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; Credera will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, age, genetic information, veteran status, or disability.

Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts to communicate with you. You should be very wary of, and carefully scrutinize, any job opportunity that asks for money or for which all communications take place exclusively via chat. $130,000 - $170,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts to communicate with you. You should be very wary of, and carefully scrutinize, any job opportunity that asks for money or for which all communications take place exclusively via chat. $130,000 - $170,000

Omnicom policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.