Business Process Analyst - SCADA/CC&B

City of Cleveland; Salem Township (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

The City of Cleveland is seeking a Business Process Analyst to oversee SCADA/CC&B related process improvements, data analysis, and cross-functional coordination. You will define requirements, model processes, and support system deployments to improve cost, service, and forecast accuracy.

Responsibilities include creating performance metrics, documenting SIPOC/RACI artifacts, facilitating stakeholder meetings, and delivering training.

Qualifications

• Bachelor’s degree in a business-related field is required.
• Three years of full-time experience in business analytics, requirements analysis, and process redesign.
• Experience with project management methodologies and process mapping tools preferred.
• Valid State of Ohio Driver’s License required.
• Experience with enterprise reporting tools (e.g., Business Objects, Cognos) is preferred.

Responsibilities

• Oversees business process and workflow analysis with significant impact on cost, service, and forecast accuracy.
• Manages scope, resources, risks, and timelines; creates performance metrics and facilitates cross-functional collaboration.
• Documents requirements, develops SIPOC/RACI diagrams, and supports system deployments and data preparation.
• Performs cost/benefit analyses and presents findings to management; prepares ad-hoc reports on request.

Skills

Oracle SQL scripting

SQL scripting

JavaScript

OUAF

C2M Configuration

Batch Monitoring

Education

Bachelor’s Degree in Business specializing in Operations Management, Business Administration, Quantitative Analysis, Finance, or Business-related field from an accredited four-year college or university

Job description

Business Process Analyst - SCADA/CC&B

Oversees business process and workflow analysis by completing and managing process improvement activities within a function that will have a significant impact on cost, service, and forecast accuracy. Manages the scope of improvements and resource requirements. Escalates issues regarding service and timelines. Creates performance metrics for programs. Facilitates communication across many functional groups to ensure collaboration and efficiency. Supports and advises on standardization and streamlining of processes wherever possible and appropriate in line with best managements practices to ensure accuracy and completeness of the process and procedural and technical documentation. Assists in the roll-out of key business initiatives by meeting with stakeholders as well as reviewing and documenting business and functional requirements. Also manages the periodic review of planning parameters to balance customer service, product, employee, and financial objectives. Identifies issues/inconsistencies that impact the quality and integrity of services delivered, makes recommendations to correct issues, and manages the solutions to the issues. Ensures that all business and service requirements are fully defined and measured. Collaborates with managers/supervisors on internal measurements of performance. Facilitates ongoing performance review meetings with management teams to review metrics in regards to success. Creates and/or revises processes and associated documentation including process flows/modeling, procedural guides, SIPOC models, RACIs, schematics, templates, diagrams, and charts. Assists in preparation for system deployments including pre-requisite process and policy changes, change management, data preparation, and user training. Continuously reviews forecasts to understand how trends and/or projections will affect future business needs. Recommends new policies and/or policy changes as needed to maintain clear expectations amongst stakeholders. Collects and analyzes data to identify root cause of problems. Delivers presentations and training courses including measurement, analysis, improvement, and control. Performs cost and benefit analyses. Assists business office personnel and program/financial managers with the review and evaluation of end-to-end business processes/systems and in the development of associated process improvement recommendations. Develops ad-hoc reports and analyses in response to business unit requests. Performs other job-related duties as required.Bachelor’s Degree in Business specializing in Operations Management, Business Administration, Quantitative Analysis, Finance, or Business-related field from an accredited four-year college or university required. Three years of full-time paid experience in one or more of the following: Business analytics (use of data, statistical and quantitative analysis, explanatory and predictive modeling, and fact-based management to drive decision making and analytical problem solving), business, requirements analysis and solution design, and business process analysis and redesign. As part of the three years, must have documented experience with project management methodologies, process improvement tools, such as Lean Six Sigma, or statistics as well as experience in the implementation of business process mapping and charting software and documentation management process as well as business requirements definition and management in support of IT initiatives. (Substitution: One year of any equivalent combination of education, training and experience may substitute for each year of college education lacking.) Valid State of Ohio Driver’s License required. Experience utilizing an enterprise reporting tool, such as Business Objects or Cognos, to extract and analyze data from corporate information systems is preferred.

Additional Duties:

Core DPU CAS BPA Technical skillset (tools):

• Oracle SQL scripting: ability to perform data manipulation and analysis
• SQL scripting: ability to perform data manipulation and analysis
• JavaScript: ability to perform data manipulation and analysis
• Oracle Utilities Application Framework (OUAF): understanding to do's, navigation, and portals (understand workflow)
• C2M Configuration: Understanding how to configure Business Objects and Maintenance Objects (troubleshoot business processes)
• Batch Monitoring: understanding and monitoring data workflow

Core DPU CAS BPA C2M functional knowledge (water, power and sewer process):

• Billing and Payments: Rate Engines, financial transactions, adjustments, payment workflows
• Meter Data Management: Meter data flow, device monitoring
• Customer Accounts: setting up accounts, move in/move out, service orders
• Credit and Collections: monitoring collections and events

Core DPU BPA knowledge:

• DPU PMO processes
• DPU Procurement processes
• DPU Security processes
• DPU Audit processes

Preferred Requirements:

• 3+ years’ experience leading complex SCADA and Oracle CC&B projects.

The City’s guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.