Business Process Analyst - Health Engagement Operations

Highmark Health; Northern (KY); Hybrid; USD 58,000 - 90,000; Full time

Job summary

Highmark Health seeks a Business Process Analyst to support Health Engagement Operations with process analysis, system support, and workflow optimization. The role collaborates across onboarding, training, access management, and vendor integrations while driving continuous improvement and improved member experience.

The candidate should bring 3–5 years in a related analyst role, strong analytical and communication skills, and the ability to manage ambiguity across multiple priorities within a

Qualifications

• Requires 3–5 years as a Business Analyst or Business Process Analyst or related operational role.
• Preference for health insurance industry experience and healthcare operations exposure.
• Strong ability to map processes, document requirements and support change.

Responsibilities

• Gather information and intake operational objectives.
• Coordinate, monitor and report on project progress per schedule.
• Communicate requirements to teams developing/testing platforms.
• Lead small to mid-scale cross-functional initiatives and process design.
• Develop process maps, SOPs and training materials.

Skills

Analytical thinking

Requirements gathering

Process mapping

Stakeholder management

Project coordination

Change management

Cross-functional collaboration

Documentation

Education

High School Diploma/GED

Bachelor's Degree (preferred)

Tools

Microsoft 365

Power Automate

SharePoint

Teams

Job description

## **Job Description :****JOB SUMMARY** **\\*\\*\\*CANDIDATE MUST BE US Citizen (due to contractual/access requirements)\\*\\*\\*** The Business Process Analyst supports Health Engagement Operations with business process analysis, system support, workflow optimization, and cross-functional collaboration. This role serves as a key operational resource and may be responsible for identifying process improvement opportunities, supporting workflows, coordinating system enhancements, managing operational reporting, and partnering with business and technical teams to improve efficiency and member experience. The analyst works across multiple operational areas including onboarding, training and access management, vendor and partner integrations, issue resolution, process documentation, reporting, and continuous improvement initiatives. This position requires strong relationship management skills, analytical thinking, and the ability to navigate ambiguity while supporting multiple operational priorities. **ESSENTIAL RESPONSIBILITIES*** Intake operational objectives and gather information. May perform routine research and evaluate basic output requirements and formats. Communicate business operational requirements to internal groups responsible for developing/testing business requirements in various applications.* Coordinate, monitor, and report on the progress of projects to ensure adherence to defined project schedule. Communicate effectively with customers and colleagues. Successfully articulate issues, problems, and solutions. Conduct pre-and post-implementation review. Assist in the planning/designing and facilitation of functional walk-throughs. May require additional support from more experienced team members.* Manage small to intermediate cross-functional projects and change initiatives involved in the design and delivery of business process solutions, implementation strategies, and control measures, including scoping, leading, and influencing organizational change related to business processes and models.* Facilitate process improvement meetings and/or discussions.* Analyze the functions and operations of a business area/function and identify problem areas. Create process mapping and document current and future state business processes.* Recommend process efficiencies, strategies for improvement, and/or solutions to align technology with business strategies.* Assist in development of desktop procedures and/or training material.* Other duties as assigned. **EDUCATION** **Required*** High School Diploma/GED **Substitutions*** None **Preferred*** Bachelor's Degree **EXPERIENCE** **Required*** 3 - 5 years of experience in a Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, customer service, etc.) **Preferred*** 1 - 3 years in the Health Insurance Industry* 1-3 years in Healthcare operations, customer service, or health plan operations + Process improvement, workflow analysis, or operational excellence initiatives + Business systems support, user access management, or system enhancement activities + Cross-functional business and technology partnerships + Reporting, data analysis, or dashboard development + Business requirements gathering, workflow documentation, and standard operating procedure development **LICENSES OR CERTIFICATIONS** **Required*** None **Preferred*** None **SKILLS*** Analysis of business problems/needs* Written & Oral Presentation Skills* Business Analysis* Business Process Design* Business Process Improvement* Business Process Mapping* Business Requirements* Collaborative Problem Solving* Project Management Additional Skills:* Experience leveraging Microsoft 365 tools—including Teams, SharePoint, Forms, and Power Automate—to manage team collaboration, streamline business processes, develop standardized intake and tracking solutions, and identify opportunities for workflow automation.* Business process mapping and documentation* Business workflow analysis* Analysis of business problems/root cause/needs* Operational Reporting and Analytics* Stakeholder/Relationship Management & collaborative problem solving* Change Management* Systems Troubleshooting* Business process improvement* Business requirements gathering **Languages (other than English)**None **Travel Required**0% - 25%**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type**Office-Based Teaches / trains others regularlyOccasionally Travel regularly from the office to various work sites or from site-to-siteRarely Works primarily out-of-the office selling products/services (sales employees)Never Physical work site requiredYes Lifting: up to 10 poundsConstantly Lifting: 10 to 25 poundsNever Lifting: 25 to 50 poundsNever ***Disclaimer:** The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.* ***Compliance Requirement:** This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.* *As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.* **Pay Range Minimum:**$58,100.00**Pay Range Maximum:**$90,000.00*Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.*