Business Process Analyst (FULLY REMOTE)

SPLUNK SERVICES UK LIMITED; Indiana (PA); Remote; USD 86,000 - 119,000; Full time

Job summary

A leading company is seeking a GovCloud Fulfillment Analyst to ensure timely and compliant delivery of services to government customers. The role involves analyzing orders, improving workflows, and collaborating across teams to enhance customer experiences. Ideal candidates are proactive problem-solvers with a strong analytical mindset and experience in operations. This position offers competitive compensation and benefits, with flexibility in working arrangements.

Benefits

Medical, Dental, Vision

401(k) plan and match

Paid time off

Qualifications

• Experience in operations, fulfillment, or business process analysis required.
• Proven track record of owning and improving business-critical processes.

Responsibilities

• Own the full fulfillment lifecycle for Splunk GovCloud customers.
• Analyze incoming public sector orders and validate configurations.
• Collaborate with Business Process and Product teams for automation.

Skills

Analytical Mindset

Problem-Solver

Collaboration

Initiative

Education

4–6 years of experience in operations

Tools

Salesforce

Jira

Job description

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About Us

Splunk Cloud Operations powers the engine behind one of the most trusted data platforms in the world. We are a fast-moving, high-performance team of technologists and problem-solvers, focused on delivering seamless and secure customer experiences. We thrive on solving complex, cross-functional challenges and continuously improving how we operate at scale.

About Us

Splunk Cloud Operations powers the engine behind one of the most trusted data platforms in the world. We are a fast-moving, high-performance team of technologists and problem-solvers, focused on delivering seamless and secure customer experiences. We thrive on solving complex, cross-functional challenges and continuously improving how we operate at scale.

The Opportunity

We’re building a new kind of Fulfillment Operations team — one that’s purpose-built for scale, complexity, and the unique needs of the public sector. As a GovCloud Fulfillment Analyst, you’ll take the lead on ensuring our highly regulated government customers receive timely, compliant, and accurate delivery of Splunk services.

This is not a passive role. You will be the connective tissue between Product, Engineering, Sales, and Customer Success — breaking silos and building systems to ensure world-class delivery and scale. You’ll tackle unstructured problems, shape operational strategy, and have a visible impact on both customer success and Splunk’s ability to grow in the public sector.

What You'll Do

• Own the full fulfillment lifecycle for Splunk GovCloud customers — from sales order to product delivery and beyond.
• Analyze incoming public sector orders, validate configurations, and work with Engineering to stand up environments.
• Execute and continuously improve operational workflows to ensure speed, accuracy, and compliance.
• Serve as the go-to expert for GovCloud delivery, managing escalations, coordinating cross-functional delivery, and ensuring a frictionless customer experience.
• Proactively identify process bottlenecks, design solutions, and lead improvements that scale with our growing public sector footprint.
• Collaborate with Business Process and Product teams to support automation and seamless introduction of new offerings. Partner closely with Sales and Customer Success to stay ahead of customer needs and expectations.
  
  

Who You Are

• A structured thinker with a strong analytical mindset and bias toward action.
• A proactive problem-solver who thrives on autonomy and end-to-end ownership.
• A systems thinker who enjoys designing processes as much as executing them.
• A trusted collaborator who knows how to navigate complex cross-functional environments.
• Comfortable working in fast-changing conditions where no two days look the same.
  
  

Requirements

• US citizen located within the US; able to obtain and maintain IL5 clearance.
• 4–6 years of experience in operations, fulfillment, or business process analysis.
• Proven track record of owning and improving business-critical processes.
• A customer-first mindset — you care about the experience from order to delivery.
• Ability to take initiative, lead without authority, and drive results.
  
  

Bonus Points

• Experience with Salesforce, Jira, or similar systems.
• Background in public sector SaaS environments.
  
  

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Note

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $108,000.00 - 148,500.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $97,200.00 - 133,650.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $86,400.00 - 118,800.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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