Business Process Analyst

Community Financial System, Inc.; City of Syracuse (NY); Vor Ort; USD 66.000 - 109.000; Vollzeit

Benefits dieser Stelle

Paid holidays

Medical, Vision & Dental insurance

401K with match

Zusammenfassung

Community Financial System, Inc. (CFSI) is seeking a Business Systems Analyst to bridge business needs with application development. You will define requirements, document acceptance criteria, and maintain backlogs to support agile delivery.

This role involves collaboration with product owners, developers, and QA to ensure high-quality applications and proper documentation. The position may require up to 10% travel.

Qualifikationen

• Associate’s degree in Information Systems, Computer Science, Business, or related field.
• Coursework or training in business analysis, application development, or Agile practices is a plus.
• All applicants must be 18 years of age or older.

Aufgaben

• Elicit business needs via stakeholder interviews and analysis.
• Translate requirements into user stories and acceptance criteria.
• Maintain a clear requirements backlog in Azure DevOps or similar tools.
• Refine backlog items with product owners and act as liaison to development teams.
• Clarify requirements and project scope throughout the lifecycle.
• Support testing by documenting requirements and assisting UAT.
• Maintain system documentation, workflows, and release notes.

Kenntnisse

Attention to detail

Documentation

Communication

MS Office

Azure DevOps exposure

Jira exposure

Ausbildung

Associate’s degree in Information Systems/CS/Business

Bachelor’s degree preferred

Agile/BA training

Tools

Azure DevOps

Jira

Microsoft Office Suite

Jobbeschreibung

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

The Business Systems Analyst acts as a liaison between business stakeholders and application development teams, ensuring requirements are clearly defined and solutions meet business needs. This role works independently on small to medium projects, contributes to Agile ceremonies, and supports the delivery of high-quality applications by documenting requirements, supporting testing, and maintaining system documentation.

Essential Duties

1) Requirements Gathering & Documentation

• Elicit business needs through stakeholder interviews, and analysis.
• Translate requirements into user stories, acceptance criteria, and functional documentation.
• Maintain a clear requirements backlog in Azure DevOps or similar tools.

2) Stakeholder Collaboration

• Work with product owners to refine backlog items and priorities.
• Serve as the link between business stakeholders and Application Development.
• Clarify requirements and scope throughout the project lifecycle.

3) Application Development Support

• Participate in sprint planning, backlog grooming, daily standups, and retrospectives.
• Provide ongoing clarification of requirements to development teams.

4) Testing & Validation

• Assist in test planning and execution to confirm requirements are met.
• Support UAT by preparing scripts, documenting results, and resolving issues.

5) Documentation & Knowledge Sharing

• Maintain system documentation, including workflows, requirements, and release notes.
• Ensure accurate records for project handoffs and sustainability.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

6) Continuous Improvement

• Contribute to enhancements in requirements management practices.
• Identify opportunities to improve documentation standards and Agile delivery practices.

7) Travel

• This position may require up to 10% travel for meetings, workshops, or project support.

Qualifications

Education, Training and Requirements:

• Associate’s degree in Information Systems, Computer Science, Business, or a related field required; Bachelor’s degree preferred.
• Coursework or training in business analysis, application development, or Agile practices is a plus.
• All applicants must be 18 years of age or older.

Skills:

• Strong attention to detail and documentation skills.
• Ability to learn quickly and follow structured methods for requirements gathering and testing.
• Good communication skills with the ability to work in a team environment.
• Familiarity with Microsoft Office Suite required; exposure to Azure DevOps, Jira, or other requirements management tools is a plus.

Experience:

• 0–2 years of relevant experience, including internships, academic projects, or entry-level roles in business analysis, IT support, or application development.

Other Job Information

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Minimum

USD $66,000.00/Yr.

Maximum

USD $108,804.00/Yr.