Business Operations & Workforce Management Analyst, Styling

Stitch Fix; United States; A distancia; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Stitch Fix Inc. is seeking a seasoned Workforce Management Analyst to design capacity models for Stylists, forecast demand, and drive productivity in a remote environment. You will partner with Styling leadership and Finance to align staffing with business goals and deliver measurable improvements in client experience.

You will build dashboards using SQL and BI tools, apply AI to streamline analyses, and lead cross-functional initiatives that scale with our growing client base.

Formación

• Bring 5-7+ years of experience in workforce management, capacity planning, or financial/operational strategy.
• Have deep expertise with WFM tools (e.g., Playvox, Aspect, Nice, or similar) as well as confidence managing staffing without a workforce platform
• Have advanced data skills in SQL and business intelligence tools.
• Are an exceptional communicator who can simplify complex concepts for senior audiences, making data-driven recommendations that they trust.
• Experience leading cross-functional initiatives with proven results and know how to inspire and support others.
• Experience utilizing AI tools for analysis and automation of tasks
• Are a proactive problem-solver who thrives in a fast-paced, remote environment and is driven by delivering measurable impact.

Responsabilidades

• Develop and maintain workforce capacity models to match Stylist capacity to client demand, especially as we scale new synchronous and asynchronous communication channels.
• Proactively identify and resolve roadblocks to productivity based on capacity planning.
• Integrate operational plans into company-wide financial cycles, ensuring real-time visibility into Stylist capacity, productivity, and client experience.
• Lead high-impact projects, from optimizing work output to designing KPIs and performance measures that improve Stylist efficiency and client satisfaction.
• Partner with Finance and leadership to align workforce strategies with company goals, balancing quality, cost efficiency, and team well-being.
• Build actionable dashboards and analyses using SQL and BI tools (e.g. Looker, Metabase) to help Styling leaders make agile decisions.
• Use AI tools (e.g., ChatGPT, Copilot) to improve efficiency and outcomes
• Work with core tools and systems relevant to the role
• Comfort learning and applying new technologies

Conocimientos

Workforce management

Capacity planning

SQL

BI tools

Herramientas

Playvox

Aspect

NICE

Looker

Metabase

ChatGPT

Copilot

Descripción del empleo

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential.

About the Role

The Styling team is responsible for delivering personalized experiences to our clients while balancing Stylist capacity, operational efficiency, and business needs. The Business Operations Workforce Management Analyst supports this work by developing workforce plans, analyzing operational performance, and partnering with Styling leadership and Finance to improve productivity, support client experience, and align workforce strategies with business goals.

Responsibilities

• Develop and maintain workforce capacity models to match Stylist capacity to client demand, especially as we scale new synchronous and asynchronous communication channels.
• Proactively identify and resolve roadblocks to productivity based on capacity planning.
• Integrate operational plans into company-wide financial cycles, ensuring real-time visibility into Stylist capacity, productivity, and client experience.
• Lead high-impact projects, from optimizing work output to designing KPIs and performance measures that improve Stylist efficiency and client satisfaction.
• Partner with Finance and leadership to align workforce strategies with company goals, balancing quality, cost efficiency, and team well-being.
• Build actionable dashboards and analyses using SQL and BI tools (e.g. Looker, Metabase) to help Styling leaders make agile decisions.
• Use AI tools (e.g., ChatGPT, Copilot) to improve efficiency and outcomes
• Work with core tools and systems relevant to the role
• Comfort learning and applying new technologies

About You

This is what you'll need to succeed in this role from day 1.

Requirements

• Bring 5-7+ years of experience in workforce management, capacity planning, or financial/operational strategy. Contact center or client-facing operations are a big plus.
• Have deep expertise with WFM tools (e.g., Playvox, Aspect, Nice, or similar) as well as confidence managing staffing without a workforce platform
• Have advanced data skills in SQL and business intelligence tools.
• Are an exceptional communicator who can simplify complex concepts for senior audiences, making data-driven recommendations that they trust.
• Experience leading cross-functional initiatives with proven results and know how to inspire and support others.
• Experience utilizing AI tools for analysis and the simplification and automation of tasks
• Are a proactive problem-solver who thrives in a fast-paced, remote environment and is driven by delivering measurable impact.
• Believe in balancing people, process, and technology to create an exceptional client and St