Business Operations Manager (Starlink Platform Integrity)

SpaceX; Bastrop (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX is seeking a Business Operations Manager for the Starlink Platform Integrity team, focusing on detecting and preventing misuse while protecting customer privacy. You will lead cross-functional efforts, identify risk areas, and drive enforcement actions with balanced judgement.

This onsite role in Bastrop, TX requires travel ~15% and a track record of implementing robust integrity controls in high-stakes environments.

Qualifications

• Bachelor's degree plus 6+ years in global affairs, intelligence, or investigations; or 12+ years in lieu of a degree.
• 6+ years querying data using SQL, plus Python, ArcGIS, or R.
• 6+ years investigating illicit operators (fraud, abuse, cybersecurity, etc.).
• 3+ years driving process or technology improvements for customer integrity.

Responsibilities

• Identify and assess platform integrity and abuse risks proactively.
• Design and deploy solutions to priority risks with stakeholder collaboration.
• Represent the team in cross-functional groups and expert areas.
• Establish expertise in 2+ investigative techniques or abuse prevention strategies.
• Investigate scams, fraud, and illicit activities as they arise.
• Conduct periodic reviews to support legal and compliance obligations.
• Balance customer privacy with enforcement actions to avoid overreach.

Skills

SQL

Python

ArcGIS

Investigations

Process improvements

Education

Bachelor's degree

12+ years experience in global affairs, intelligence, or investigations in lieu of a degree

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

BUSINESS OPERATIONS MANAGER (STARLINK PLATFORM INTEGRITY)

At SpaceX, we are committed to ensuring the service remains a force for good and sustains trust worldwide: both connecting the unconnected and executing thorough processes to detect and prevent misuse by illicit operators. We are looking for an experienced Business Operations Manager, known internally as Customer Integrity & Threat Detection Manager, to detect, disrupt, and investigate potential misuse of the service—including proactively combating and deterring illicit operators. This person must strike the careful balance of safeguarding customer information and privacy while applying enforcement measures and executing with an even-handed approach, avoiding overreach and disproportionate collateral impacts.

RESPONSIBILITIES:

• Proactively identify and assess platform integrity and abuse risks
• Design and develop solutions to priority risks. Own their deployment and effectiveness in concert with a wide range of stakeholders
• Represent the team in cross-functional groups and in appropriate areas of expertise
• Establish yourself as an expert in 2+ relevant investigative techniques, technologies or abuse prevention strategies
• Reactively investigate potential issues such as scams, fraud, and illicit goods and activities
• Conduct periodic reviews to support legal and compliance obligations
• Execute with consideration for customer privacy, targeting activities of indisputable harm and avoiding overreach

BASIC QUALIFICATIONS:

• Bachelor's degree and 6+ years of professional experience in global affairs, intelligence, or investigations; OR 12+ years of professional experience in global affairs, intelligence, or investigations in lieu of a degree
• 6+ years of experience with data querying languages (e.g., SQL), scripting languages (e.g., Python), geospatial tools (e.g., ArcGIS), and/or statistical software (e.g., R)
• 6+ years of experience investigating, mitigating, or dealing with illicit operators (e.g., fraud, abuse, cybersecurity, or other illicit activities)
• 3+ years owning and driving improvements in processes, technology, or other business areas to improve customer integrity or related capabilities

PREFERRED SKILLS AND EXPERIENCE:

• Experience enabling others, influencing organizational decisions, and building consensus around solutions to challenging problems
• Strong analytical research and communication skills, including excellent written and oral communication skills
• International professional exposure(e.g., working abroad or on global initiatives/businesses)
• Experience in cybersecurity operations, threat detection, or vulnerability assessment in high-stakes environments
• Experience with research and intelligence analytic techniques, including open-source intelligence (OSINT) data techniques
• Ability to work independently as well as collaboratively within a team environment in a fast-paced, high-tech environment
• Highly organized with a strong attention to detail
• Ability to adapt to changing priorities and deadlines
• Familiarity with U.S. and international economic sanctions and export control laws and regulations

ADDITIONAL REQUIREMENTS:

• Ability to travel as needed for business (15%)
• This position is based in Bastrop, TX and requires being onsite—remote work not considered
• Must be able to work extended hours and weekends as needed

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Aff [e-mail].