Business Operations Manager, Partnerships

Fluent, Inc; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

Fluent, Inc. in New York seeks a dedicated operations professional to run point on partner program execution, coordinating cross-functional touchpoints with product, campaign strategy, and data teams.

You’ll own recurring performance reporting, build first-draft financial models, facilitate campaign ops and QA, and maintain scalable operational playbooks, helping partners scale while leadership reviews are prepared.

Qualifications

• 3–5 years of business operations experience, ideally in partnerships, commerce media, or performance marketing.
• Strong project management skills and demonstrated ability to collaborate cross-functionally, driving initiatives from planning through execution while managing competing deadlines.
• Strong documentation instincts. You default to writing the playbook, not just doing the task.
• Comfort building financial models and pacing dashboards from scratch; fluency in the numbers behind the strategy.
• Experience facilitating campaign ops or QA workflows (launch tracking, tracker migrations, etc).

Responsibilities

• Coordinate cross-functional touchpoints with product, campaign strategy, and data teams to execute existing partner programs.
• Ensure follow-through on operational cadences and action items coming out of partner conversations and internal syncs.
• Own recurring performance reporting and dashboards: pacing and audience-level analysis that leadership and partner-facing teams use to make decisions.
• Build first-draft financial models, pacing scenarios, future-quarter projections, and QBR materials, for leadership review and sign-off.
• Facilitate campaign ops, QA, and documentation: launch tracking, click-tracker migrations, and the playbooks that keep syndication partners running cleanly.
• Maintain the operational playbooks that let syndication scale across partners without reinventing the process each time.
• Support new partner accounts as the book grows, working alongside account owners on any advertiser-side coordination touching those partners.
• Surface new partnership opportunities as they come up, routing them to leadership for strategic evaluation.

Skills

Cross-functional collaboration

Project management

Documentation

Financial modeling

Campaign operations

Job description

Fluent's strategic partnership business is scaling fast and needs a dedicated operator running point on execution. This role coordinates the cross-functional touchpoints that keep existing partner programs running, from performance reporting and dashboards to first-draft financial models for leadership review. It also facilitates campaign ops, QA, and documentation, making sure nothing slips between the strategic conversations happening above this role and the work that has to happen day to day.

What You'll Do

• Coordinate cross-functional touchpoints with product, campaign strategy, and data teams to execute existing partner programs.
• Ensure follow-through on operational cadences and action items coming out of partner conversations and internal syncs.
• Own recurring performance reporting and dashboards: pacing and audience-level analysis that leadership and partner-facing teams use to make decisions.
• Build first-draft financial models, pacing scenarios, future-quarter projections, and QBR materials, for leadership review and sign-off.
• Facilitate campaign ops, QA, and documentation: launch tracking, click-tracker migrations, and the playbooks that keep syndication partners running cleanly.
• Maintain the operational playbooks that let syndication scale across partners without reinventing the process each time.
• Support new partner accounts as the book grows, working alongside account owners on any advertiser-side coordination touching those partners.
• Surface new partnership opportunities as they come up, routing them to leadership for strategic evaluation.

Requirements

• 3-5 years of business operations experience, ideally in partnerships, commerce media, or performance marketing.
• Strong project management skills and demonstrated ability to collaborate cross-functionally, driving initiatives from planning through execution while managing competing deadlines.
• Strong documentation instincts. You default to writing the playbook, not just doing the task.
• Comfort building financial models and pacing dashboards from scratch. You don't need to own the strategy, but you need to be fluent in the numbers behind it.
• Experience facilitating campaign ops or QA workflows (launch tracking, tracker migrations, etc).

About Us

Fluent, Inc. (NASDAQ: FLNT) is a commerce media solutions provider connecting top-tier brands with highly engaged consumers. Leveraging diverse ad inventory, robust first-party data, and proprietary machine learning, Fluent unlocks additional revenue streams for partners and empowers advertisers to acquire their most valuable customers at scale. Founded in 2010, Fluent uses its deep expertise in performance marketing to drive monetization and increase engagement at key touchpoints across the customer journey. For more insights visit: https://www.fluentco.com/

Benefits

Salary Range: $90,000 to $110,000 base, plus competitive bonus. The base salary range represents the low and high end of the Fluent salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance.

Fluent participates in the E-Verify Program. As a participating employer, Fluent, LLC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Fluent, LLC follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC). The OSC enforces the anti-discrimination provision (274B) of the Immigration and Nationality Act (INA), 8 U.S.C. 1324b.