Business Operations Manager - DE/NJ

GT Independence, LLC; Delaware; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible paid time off

Competitive wages & benefits

Professional growth opportunities

Job summary

GT Independence, LLC is looking for a Business Operations (Program) Manager based in Delaware to oversee operational units and enhance stakeholder satisfaction. The ideal candidate will have a Bachelor’s degree and at least two years of operations experience.

This role involves monitoring performance metrics, ensuring payroll compliance, and participating in quality improvement initiatives. Team members benefit from flexible paid time off, competitive wages, and opportunities for professional growth.

Qualifications

• At least two years of operations experience.
• Experience in supervision and leadership.
• Extensive experience working on complex projects.

Responsibilities

• Develop and monitor key performance metrics for staff performance.
• Ensure payroll schedule requirements are met.
• Participate in quality improvement projects.

Skills

Excellent written and oral communication skills

Organizational and administrative skills

Ability to build positive relationships

Competence in Microsoft Office Suite

Critical thinking and problem solving

Education

Bachelor’s Degree in business management or business administration

Tools

Multiple software applications

Job description

Pay or shift range: $70,000 USD to $80,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

Description

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

The Business Operations (Program) Manager manages an operational unit based in Delaware/New Jersey supporting stakeholders in DE/NJ and other assigned markets as needed. The Program Manager provides real‑time support to operations staff to ensure payroll timeliness, goal attainment, and ultimately stakeholder satisfaction.

Responsibilities and Duties

• Develop and monitor key performance metrics to measure staff performance and operations functions
• Regularly evaluate business processes, procedures, and systems and make recommendations for improvement
• Participate in business development for recently acquired contracts
• Participate in quality improvement projects and lead efforts in continuous improvement
• Monitor workloads of the group and re‑assign tasks appropriately
• Ensure payroll schedule requirements are met so that payroll is distributed on time
• Prepare reports
• Monitor and measure current compliance standards
• Collaborate with other managers and departments to develop, maintain, and update policies, procedures, and training materials
• Responsible for staffing, staff development, and training
• Build and maintain relationships with states and agencies as the key liaison
• Develop staff in a way that aligns with the Company’s vision and values
• Manage internal communications within the unit as well as with external stakeholders
• Apply GT Independence values to the operational group
• Other duties as assigned

Education

Bachelor’s Degree required. Bachelor’s in business management or business administration preferred.

Experience and Qualifications

• At least two years of operations experience
• Excellent written and oral communication skills
• Experience in supervision and leadership
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work toward and meet deadlines
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience building highly effective teams
• Competence in Microsoft Office Suite
• Competence in utilizing multiple software applications

Work Environment

• Work is performed in a typical office setting.

Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.