Business Operations Manager

World Vision, Inc.; United States; Remote; USD 75,000 - 95,000; Full time

Job summary

World Vision, Inc. is hiring a Business Operations Manager to support the Sponsorship Programming Team within the International Programming Group.

This remote, US-based role focuses on operations, planning, and execution to advance organizational goals and effective collaboration. You will provide data-driven analysis, reporting, and strategic insights to leadership, strengthening systems, processes, and tools.

Qualifications

• Bachelor's degree or equivalent with 8+ years' experience.
• Leadership, communication, negotiation, and administration skills.
• Discretion and confidentiality required.
• Experience with project management, data analysis, and systems like Salesforce/PowerBI preferred.

Responsibilities

• Provide operational oversight for planning, execution, and reporting.
• Improve efficiency through processes, tools, and governance.
• Deliver data-driven insights and dashboards for leadership.
• Coordinate cross-functional teams and sponsor engagement.
• Champion AI-enabled tech and continuous improvement.

Skills

Project Management

Data Analysis

AI & Emerging Tech

Education

Bachelor's degree or equivalent

Tools

Salesforce

Power BI

Job description

World Vision is hiring a Business Operations Manager to serve in the Sponsorship Programming Team of the International Programming Group.

AT A GLANCE

Role: Business Operations Manager

Reports to: Senior Manager or higher

Location: Remote, US based

Required Experience: Bachelor's degree in business administration, finance, accounting or related field or equivalent (eight years) work experience. In addition to education or educational equivalent, requires work experience requiring leadership, communication, negotiation, and administration skills; 4 years. Discretion and confidentiality required.

Preferred Experience: Project Management, Data Analysis, Systems (Salesforce, PowerBi, etc) Emerging Technologies (AI), Change Management, and International Development experience, and international/intercultural sensitivities

Work Authorization: Must be authorized to work in the U.S.A for any employer.

Travel: Up to 10% domestic and/or international travel

Estimated hiring range: $75,000 - $95,000

THE JOB

Provide oversight and support in the areas of operations and business planning and execution, ensuring effective communication, working relationships and successful implementation of goals and objectives within the context of World Vision. Support strategic planning, cross-functional coordination, and portfolio management by strengthening operational systems, processes, and tools to improve efficiency, accountability, and organizational effectiveness. Provide data-driven analysis, reporting, and operational insights to inform leadership decisions, identify risks and opportunities, and advance strategic priorities. Champion continuous improvement and innovation, including the adoption of emerging technologies, to strengthen collaboration, optimize resources, and enhance overall portfolio performance. Help carry out our Christian organization’s mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign.

RESPONSIBILITIES

• Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, chapel, prayer, worship, devotions, and leadership of devotions); incorporate WV Core Values into decisions within scope of role.
• Work with management to identify and execute the day-to-day operations and tasks needed to support the team strategy, annual operating plan, and prioritized special initiatives, including tracking progress against annual goals and strategic priorities.
• Serve as liaison among WVUS groups and their staff and the larger World Vision partnership, including field and regional offices, as appropriate.
• Lead and coordinate assigned projects and coordinate team efforts and collaborate with other departments and/or divisions for various initiatives (including sponsorship portfolio management, field partnership processes, and sponsor engagement activities), ensuring effective communication, stakeholder alignment, and timely execution.
• Provide operational direction for area of responsibility and ensure that decisions, policies, and procedures meet corporate objectives and needs, and comply with regulatory requirements; identify operational risks and opportunities for continuous improvement (including improvements to tools, workflows, documentation, and knowledge management resources as well as the adoption of automation, AI-enabled solutions, and other emerging technologies to enhance operational efficiency).
• Ensure that processes and systems are in place and provide enhancement recommendations to provide timely operational information, data, and analysis to ensure processes and systems have appropriate internal controls, security features, and safeguarding considerations for participants and company assets.
• Produce management reports based on scorecard metrics (including portfolio and sponsorship dashboards and operational performance indicators), ensuring report data is current and accurate that can be used for cross-team coordination, leadership updates, or engagement with international stakeholders.
• Analyze and validate research and demographic data, provide projections, cost/benefit analysis, and other quantitative/qualitative analysis to leadership to support the identification of trends, risks, opportunities, and potential resource efficiencies; monitor performance against annual budget, plans, and systems to achieve annual goals.
• May train and coach other employees and/or backstop other team members in portfolio-specific work, if/as needed
• Work collaboratively with team members when assigned to work as a member of a team.
• Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed.
• Perform other duties as assigned.

YOU BRING THESE SKILLS

• Project Management,
• Data Analysis,
• Systems (Salesforce, PowerBi, etc)
• Emerging Technologies (AI),
• Change Management, and
• International Development experience, and international/intercultural sensitivities

REQUIREMENTS

Bachelor's degree in business administration, finance, accounting or related field or equivalent (eight years) work experience. In addition to education or educational equivalent, requires work experience requiring leadership, communication, negotiation, and administration skills; 4 years. Discretion and confidentiality required.

SALARY & BENEFITS

WVUS Pay Grade Level: 224

Estimated hiring range: $75,000 – $95,000

The posted hiring salary range reflects pay for U.S. locations and is determined using market data and internal compensation guidelines. Actual compensation may vary depending on the candidate’s geographic location, job-related experience, and applicable laws. For information about World Vision U.S' comprehensive benefits package, please visit this link.

ABOUT WORLD VISION

We're a global Christian humanitarian organization. We partner with children, families, and their communities to empower them as they reach their full potential by tackling the causes of poverty and injustice. For 75 years, World Vision has followed Jesus' example to show unconditional love to the poor and oppressed. We serve every child regardless of faith.

L.I.F.E. LEADERSHIP COMPETENCIES:

The LIFE Leadership Competencies provide a shared framework for Christ-centered leadership at World Vision. They define the skills, behaviors, and character qualities that help leaders lead faithfully and effectively, shaping how we hire, develop, and evaluate leaders to cultivate thriving teams and greater Kingdom impact.

• Love: How we show up every day, every interaction. Loving others the way Jesus loves—with humility, care, and grace-filled truth. We build trust. We model life with God. And we create environments where people feel seen, valued, and supported, because we see the image of our God in each of them.
• Ignite: How we unlock and catalyze. To Ignite is to unlock purpose, passion, and potential—so people can bring their best in service of children and donors. We build healthy, thriving teams and develop character, competence, and courage.
• Fulfill: How We Deliver. To Fulfill is to focus on what matters most—and deliver with excellence and accountability. We own outcomes. We prioritize mission-critical work. And we partner with God to produce results that advance Kingdom impact.
• Envision: How we change and evolve towards ‘Better’. To Envision is to lead boldly into the future—discerning what’s ahead with faith, navigating complexity, and casting vision that leads to lasting impact.